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- Tasks: Join our friendly team as a Customer Care Assistant, managing client interactions and appointments.
- Company: Maven Veterinary Care is an award-winning practice dedicated to pet health in North Cheam, London.
- Benefits: Enjoy 5 weeks holiday, career progression, staff discounts, and wellness programmes.
- Why this job: Be part of a passionate team focused on excellent customer care and making pets happy and healthy.
- Qualifications: GCSEs in English and Maths plus 1 year of customer service experience required.
- Other info: Flexible shifts with a supportive environment and opportunities for personal growth.
The predicted salary is between 21550 - 21550 £ per year.
Job Title: Customer Care Assistant
Salary: £ 21, 550 p/a
Location: Maven Veterinary Care
Job Type: Permanent
Hours: 31. 88 average hours per week, includes 1 in 8 Saturdays and Sundays with time in lieu plus 1 in 8 Saturdays
We are a multiple award winning primary care practice for small animals located in North Cheam, London. Being accredited with a gold cat-friendly clinic award, RCVS Hospital accreditation and 5 Outstanding RCVS Awards, we thrive to exceed expectations by providing expert care for our clients and their pets as we dedicate our time to looking after them and keeping them healthy.
Your role and responsibilities
We have an exciting opportunity for a Customer Care Assistant to join the team. We are a friendly team who enjoy a close relationship with our clients. We are dedicated to excellent customer care, which helps us with our ultimate aim of keeping pets living as long , happy and healthy lives as possible.
Applicants should have at least 1 years experience in a customer service role. Experience within a Veterinary business would be an advantage.
Required Qualifications: Minimum requirements GCSE in English and Maths.
The successful candidate will be welcoming and friendly, confident in working in a busy fast-paced environment, have the ability to manage their workload efficiently and accurately and have good IT skills. They are calm, attentive and always focused on the clients\’ needs, providing guidance by keeping fully up-to-speed with the practice services and any additional services available.
An interest and ease in working around animals is essential though the role does not include directly working with animals.Enthusiasm and passion to deliver a first class service and continually exceed the expectations of our customers is a key priority.
The main responsibilities, but limited to:
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Initial client contact – answering incoming phone calls, greeting clients at the front desk
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Managing the diary – Booking appointments for consultations and surgery
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Processing client requests such as orders, repeat prescriptions and insurance claims
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Managing incoming emails
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Taking payments and managing daily cashing up processes
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Ensuring the reception area is always clean, tidy and welcoming
The environment is fast-paced and the workload varies from day to day.
The shifts from Monday to Friday are varied for this role and include 7.30am to 1.30pm, 8am to 2pm, 1.30pm to 7.30pm, 2pm to 8.30pm and 2pm to 8pm. These are set at least one month in advance
The weekends are equally share d in a 1 in 8 rotation; the shifts worked on the weekend are:
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Full weekend; Saturday 9am to 4.30pm and Sunday 10am to 2.30pm, with time in lieu given the following week.
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Saturday only shifts, the hours worked are 9am to 4pm.
I f you are interested in this role, we would love to hear from you. A detailed Job Description is available on request and informal enquires can be sent to Fabiana Cadoni at
Benefits:
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5 weeks holiday plus bank holidays and Birthday Leave
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Career progression opportunities
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Staff discount schemes
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Life Assurance
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Enhanced sickness pay
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Enhanced equal family leave
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E-car salary sacrifice scheme
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Employer contribution pension scheme
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Wellness program including:
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Employee assistance program
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Eyecare voucher scheme
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Free annual Flu jab
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Cycle to work scheme
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Recruitment referral reward scheme
At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.
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Veterinary Customer Care Team employer: Cinque Ports Vets
Contact Detail:
Cinque Ports Vets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Customer Care Team
✨Tip Number 1
Familiarise yourself with the specific services offered by Maven Veterinary Care. Understanding their unique offerings will help you engage more effectively during any conversations or interviews, showing your genuine interest in the practice.
✨Tip Number 2
Highlight your customer service experience by preparing examples of how you've successfully handled challenging situations in the past. This will demonstrate your ability to thrive in a fast-paced environment and your commitment to excellent customer care.
✨Tip Number 3
Show your enthusiasm for working with animals, even if the role doesn't involve direct animal care. You can do this by discussing any relevant experiences or volunteer work that showcases your passion for animal welfare.
✨Tip Number 4
Prepare to discuss your IT skills and how they relate to managing appointments and client requests. Being able to confidently talk about your proficiency with technology will reassure the hiring team of your capability to handle the administrative aspects of the role.
We think you need these skills to ace Veterinary Customer Care Team
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially any roles in veterinary or animal care settings. Emphasise skills like communication, organisation, and IT proficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your interest in working with animals. Mention specific experiences that demonstrate your ability to thrive in a fast-paced environment.
Highlight Relevant Qualifications: Clearly state your GCSE qualifications in English and Maths, as these are minimum requirements. If you have any additional certifications or training related to customer service or veterinary care, be sure to include them.
Show Enthusiasm: In both your CV and cover letter, convey your enthusiasm for providing excellent customer service and your commitment to helping pets live happy and healthy lives. This will resonate well with the hiring team.
How to prepare for a job interview at Cinque Ports Vets
✨Show Your Passion for Animals
Even though the role doesn't involve direct animal care, demonstrating your enthusiasm for working around animals can set you apart. Share any relevant experiences or stories that highlight your love for pets and their well-being.
✨Highlight Your Customer Service Experience
Since the position requires at least a year of customer service experience, be prepared to discuss specific examples from your past roles. Focus on how you handled challenging situations and ensured customer satisfaction.
✨Familiarise Yourself with the Practice
Research Maven Veterinary Care and its services before the interview. Understanding their values, awards, and the community they serve will show your genuine interest in the practice and help you answer questions more effectively.
✨Demonstrate Your IT Skills
As the role involves managing appointments and processing client requests, be ready to discuss your IT proficiency. Mention any software or systems you've used in previous jobs, and express your willingness to learn new tools if necessary.
