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- Tasks: Engage with customers to help them manage their financial situations through home visits.
- Company: Join Midland Credit Management, part of Encore Capital Group, a leader in financial services.
- Benefits: Enjoy flexible hours, uncapped bonuses, and 31 days holiday including festive shutdown.
- Why this job: Make a real impact on people's lives while enjoying outdoor work and a supportive culture.
- Qualifications: Must have a full driving licence, a clear criminal record, and be tech-savvy.
- Other info: Comprehensive training provided, plus ongoing support from our dedicated team.
The predicted salary is between 23900 - 29800 £ per year.
Join to apply for the Field Collections Agent role at Midland Credit Management, an Encore Capital Group Company
2 weeks ago Be among the first 25 applicants
Join to apply for the Field Collections Agent role at Midland Credit Management, an Encore Capital Group Company
- No Warrant Work involved*
Annual earnings total up to £35,765 (inclusive of the car allowance)
Monthly Bonus
Do you have a full driving licence and access to a vehicle for work?
Would you love to work outdoors?
Do you want the flexibility to work the hours to suit you and your customers?
If the answer is yes, then we have an excellent opportunity for you!
Please note we can only accept applications from candidates who reside within the Harlow area but you can expect to travel up to 90mins radius from your home address.
__________________________________________________________________
Salary
Basic starting salary from £27,965 with potential to rise in role, plus £4,200 p.a. car allowance & fuel card (business use only).
Here at Orbit we like to go above and beyond. Our monthly bonus structure is uncapped. As a guide Field Collections Agents earn bonuses of £200 – £400 per month which could take your annual earnings total up to £35,765 (inclusive of the car allowance).
Shifts
- Working patterns, to support your work-life balance.
- We have an operating window of
- 8am – 8pm Monday to Friday
- 9am – 1pm on Saturday.
- Monday to Friday 4pm – 8pm
- Saturday 9am – 1pm.
Role
As a Field Collections Agent at Orbit Credit Services you will need to be at ease speaking to our customers to discuss options that help them address their financial situation. You’ll be field based covering a region within a 90 minute radius of your home address.
Role
In this rewarding role we’ll support you to use your expertise and commitment to customer service to helping our customers achieve financial health. Your role will involve you:
- Visiting our customers at their home address supporting them get back on track with their outstanding arrears
- Your work will be split between water accounts and our regulated work which will include reconnect visits
- Day to day you can expect to resolve customer’s accounts on a personal basis.
- Taking payments, setting up repayment plans or reconnecting them to our clients to help them achieve financial wellbeing
- Educating customers on the potential consequences of non-payment of their account
- We’ll supply you with an iPad so you can update customers’ accounts with visit outcomes, so you need to be IT literate and comfortable using the iPad
Added Benefits
- 31 days holiday (including bank holidays and an annual shutdown over the December festive period)
- Excellent company benefits
- Employee Assistance Programme and Medicash plans
- Working patterns, to support your work-life balance
- To support you with this, our comprehensive five-week induction programme means you will spend time learning how to use our systems and deal with your customers effectively and professionally. We’ll make sure you’re fully prepared to speak to customers once you’ve hit the required quality structure
- Ongoing support and development from our in-house team
__________________________________________________________________
MINIMUM REQUIREMENTS?
- A clear criminal record
- No CCJ’s or IVA’s within the last 6 years
- Own a car and six-points or less on licence
- Must have business insurance add-on for vehicle
- Technology competent and comfortable working alone
__________________________________________________________________
Advisory note: At Orbit we’re regulated by our clients – as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.
Job Type: Full-time
Pay: £27,965.00 – £35,765.00 per year
Job Ref: CCAFLD
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Accounting/Auditing and Finance
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Field Collections Agent employer: Midland Credit Management, an Encore Capital Group Company
Contact Detail:
Midland Credit Management, an Encore Capital Group Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Collections Agent
✨Tip Number 1
Familiarise yourself with the local area around Harlow. Since the role involves travelling within a 90-minute radius, knowing the key locations and routes can help you stand out as someone who is proactive and prepared.
✨Tip Number 2
Brush up on your customer service skills. This role requires you to engage with customers about their financial situations, so being able to communicate effectively and empathetically will be crucial in making a positive impression.
✨Tip Number 3
Demonstrate your tech-savviness. Since you'll be using an iPad for updating customer accounts, being comfortable with technology and showing that you can adapt quickly to new systems will give you an edge.
✨Tip Number 4
Prepare for the background checks. Ensure you have a clear understanding of your credit history and any potential issues that could arise, as this is a requirement for the role. Being upfront about your situation can help build trust.
We think you need these skills to ace Field Collections Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Field Collections Agent role. Emphasise your customer service abilities, any previous collections experience, and your comfort with technology.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your driving licence and vehicle access, as well as your willingness to work flexible hours. Personalise it by referencing specific aspects of the job description.
Highlight Your IT Skills: Since the role requires using an iPad to update customer accounts, make sure to mention your IT literacy in both your CV and cover letter. Provide examples of how you've used technology in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Midland Credit Management, an Encore Capital Group Company
✨Know Your Role
Familiarise yourself with the responsibilities of a Field Collections Agent. Understand the importance of customer service and how to effectively communicate with customers about their financial situations.
✨Demonstrate Your Driving Skills
Since this role requires travel, be prepared to discuss your driving experience. Highlight your full driving licence and any relevant insurance details to show you are ready for the fieldwork aspect of the job.
✨Showcase Your IT Competence
As you'll be using an iPad to update customer accounts, make sure to demonstrate your comfort with technology. Be ready to discuss any previous experience with similar devices or software.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think of examples where you've successfully resolved customer issues or handled difficult conversations, as these will be crucial in this role.
