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- Tasks: Support travel agents with after-sales care via phone and email.
- Company: Join dnata, an award-winning travel operator with 40 years of experience.
- Benefits: Enjoy travel discounts, 25 days annual leave, and a casual dress code.
- Why this job: Be part of a dynamic team in a fast-paced industry where every day is unique.
- Qualifications: Customer service experience and GCSEs in Maths and English are preferred.
- Other info: Located in Leyland, with easy transport links and a vibrant office culture.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service Advisor – Cruise and Tours
Join to apply for the Customer Service Advisor – Cruise and Tours role at dnata
Customer Service Advisor – Cruise and Tours
Join to apply for the Customer Service Advisor – Cruise and Tours role at dnata
Get AI-powered advice on this job and more exclusive features.
dnata Travel Group B2B is an award-winning tour-operator with over 40 years’ experience in tailor-making holidays to worldwide destinations across 4 specialist travel brands – Gold Medal | Pure Luxury | Cruise Plus | Incredible Journeys. We are part of dnata Travel Group family, owned by the Emirates Group.
Due to an internal promotion, we now have a vacancy for a Customer Service Advisor to join our cruise and tours customer service team in Leyland, supporting our B2B brands of Cruise Plus and Incredible Journeys.
This is great opportunity to join a fast paced and exciting industry where no 2 days are quite the same. In this role you will service after-sales calls from our travel agent partners providing the excellent service that they expect from us.
Our Cruise & Tours Customer Service Team is dedicated and passionate about supporting our travel agent partners, going the extra mile, and making them and their customers feel valued at each step of their journey and make us stand out from the crowd.
Day to day you will be responsible for supporting our travel agent partners and providing great after-sales care both over the phone and via email. This will include:
- Answering varied queries including invoice issues, commission and VAT information, insurance and any other enquiry relating to a reservation
- Making changes to a customer’s holiday
- Adding special requests to bookings
- Booking special meals & prebooking seats on flights
Hours : 37.5 hours per week, 5 days over 7, between 9am and 9pm.
To be considered for this role, you need to have the following: –
- Previous experience working in a customer service or travel industry environment
- Highly customer focussed – always putting the customer first
- Excellent attention to detail
- Excellent communication skills
- Able to work under pressure, meet deadlines and remain calm
- Passionate about travel
- Great team working skills
- Travel qualification – desirable
- GCSE Grade A-C/9-4 in Maths and English language – or equivalent
For more information, please click on the job description below
Our bright, modern office in Leyland is just 10 minutes from junctions 28 & 29 of the M6, 15 minutes\’ walk from Leyland train station and with easy bus route access from the surrounding area. We have some fantastic benefits, making us a great place to work:
- Travel discounts – we have a dedicated Staff Travel Team to source the best deals for our people
- 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays)
- Additional annual leave purchase scheme
- Company pension scheme
- Life assurance
- Low-cost health care for you and your family
- Employee Assistance programme
- Mental Health First Aiders
- Ongoing development – we have an in-house People Development Team
- Industry/social events – including supplier events, office socials & parties and pop-up shops
- Cycle to work scheme
- Long service awards
- Reward & recognition programme
- Belong programme – Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy
- Volunteer days – one day’s paid leave each year to volunteer with a registered charity
- dnata4good – supporting the local communities we work, live and thrive in
- Refer a friend scheme
- Free eye care tests
- Free Taste Card membership– offering discounts on dining out, movies, attractions, takeaways and online shopping
- Casual dress code
- Free tea and coffee, subsidised on-site restaurant with free Wi-Fi and free car parking
Seniority level
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Entry level
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Customer Service Advisor - Cruise and Tours employer: dnata
Contact Detail:
dnata Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Cruise and Tours
✨Tip Number 1
Familiarise yourself with the cruise and tours industry. Research dnata and its B2B brands like Cruise Plus and Incredible Journeys to understand their offerings and customer service ethos. This knowledge will help you engage confidently during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since the role involves handling after-sales queries, being articulate and clear in your responses is crucial. Consider role-playing scenarios with a friend to build your confidence.
✨Tip Number 3
Showcase your passion for travel! Share personal experiences or insights about destinations you've visited. This enthusiasm can set you apart from other candidates and demonstrate your genuine interest in the role.
✨Tip Number 4
Network with current or former employees of dnata. Use platforms like LinkedIn to connect and ask about their experiences. This can provide valuable insights into the company culture and expectations, which you can leverage in your application.
We think you need these skills to ace Customer Service Advisor - Cruise and Tours
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or the travel industry. Emphasise skills like attention to detail, communication, and teamwork, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Mention specific experiences where you went the extra mile for a customer, as this aligns with the company's values.
Highlight Relevant Qualifications: If you have any travel qualifications or relevant GCSEs, make sure to mention them prominently. This can set you apart from other candidates who may not have formal qualifications.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've effectively handled customer queries or resolved issues in previous roles. This demonstrates your ability to remain calm under pressure, which is essential for this position.
How to prepare for a job interview at dnata
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences or destinations you've enjoyed, as this will resonate with the company's focus on creating memorable journeys.
✨Demonstrate Customer Service Skills
Prepare examples from your previous roles where you provided exceptional customer service. Highlight situations where you went above and beyond to resolve issues, as this is crucial for a Customer Service Advisor.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific customer queries or complaints. Practice your responses to common scenarios in the travel industry to showcase your problem-solving skills.
✨Research dnata and Its Brands
Familiarise yourself with dnata and its various travel brands like Cruise Plus and Incredible Journeys. Understanding their services and values will help you align your answers with what they are looking for in a candidate.
