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- Tasks: Lead and develop a team of 13 in credit eligibility, ensuring quality and efficiency.
- Company: YouLend is a top global embedded financing platform for major e-commerce and tech companies.
- Benefits: Enjoy a competitive salary, performance bonuses, stock options, and a vibrant office culture.
- Why this job: Join an award-winning fintech that values diversity and offers growth opportunities in a dynamic environment.
- Qualifications: Proven leadership experience in fast-paced operations, with a focus on quality and teamwork.
- Other info: Work in a modern office with perks like free gym access and team socials.
The predicted salary is between 42000 - 70000 £ per year.
About Us
YouLend is the preferred global embedded financing platform for many of the world\’s leading e-commerce sites, tech companies and payment services providers such as Amazon, eBay, Shopify, Mollie, Dojo, Paysafe, Just Eat Takeaway and Takepayments. Our software platform and APIs enable our partners to offer flexible financing products, in their desired branding, to their merchant base. With YouLend\’s AI-driven credit risk assessment solutions, more merchants and SMEs than ever can receive fast, flexible and affordable funding. We operate in 9+ geographies across the UK, EU and the US.
We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future.
We are seeking a motivated and experienced Credit Eligibility Team Lead to oversee and drive the performance of our 13-person Eligibility team within the Credit Operations Department. This team plays a pivotal role in ensuring all submitted deals are thoroughly reviewed, verified, and ready for assessment by our Credit Decisions team. You will be responsible for managing daily workflows, supporting your team to meet key performance metrics, and fostering a culture of high standards, collaboration, and continuous improvement.
Key Responsibilities
- Leadership & Team Management
- Lead, coach, and develop a team of 13 Credit Eligibility Specialists in a fast-paced, high-volume environment
- Manage team capacity, workload balancing, and performance reviews to ensure operational coverage and excellence
- Foster a collaborative, motivated, and accountable team culture aligned with company values
- Monitor daily pipelines and ensure all deals meet the required quality and readiness standards for the Credit Decisions team
- Troubleshoot bottlenecks, escalations, and process exceptions quickly and effectively
- Ensure service-level agreements (SLAs), turnaround times, and accuracy targets are consistently met or exceeded
- Identify and implement process efficiencies, automation opportunities, and documentation improvements
- Act as a key liaison between the Credit Decisions, Sales and Tech teams to continuously refine and evolve eligibility processes
- Track team KPIs and performance metrics, and report on key trends, risks, and opportunities to leadership
- Provide data-driven insights to enhance decision readiness and operational effectiveness
- Maintain rigorous attention to detail and ensure full compliance with internal credit policies and regulatory requirements
- Champion quality control practices and contribute to regular audits and feedback loops
Requirements
Skills & Experience
- Proven experience in leading a large team (10+ members) within a high-volume, fast-paced operations or credit function
- Strong leadership, coaching, and performance management skills
- Deep attention to detail with a process-driven mindset and passion for quality
- Excellent organizational and prioritization skills; able to balance strategic oversight with day-to-day execution
- Experience working with cross-functional teams including credit, Sales, and tech stakeholders
- Data-driven decision making and comfort working with performance dashboards and operational reporting tools
- Prior experience in operations in financial services is strongly preferred
Desirable Skills:
- At least 3 years working as a team lead in a fintech environment
Benefits
Salary: £50,000 and up to 7.5% performance-based bonus quarterly.
Why join YouLend?
- Award-Winning Workplace: YouLend has been recognised as one of the \”Best Places to Work 2024 and 2025\” by the Sunday Times for being a supportive, diverse, and rewarding workplace
- Award-Winning Fintech: YouLend has been recognised as a \”Top 250 Fintech Worldwide\” company by CNBC
We offer comprehensive benefits package that includes:
- Stock Options
- Private Medical insurance via Vitality
- EAP with Health Assured
- Enhanced Maternity and Paternity Leave
- Modern and sophisticated office space in Central London
- Free Gym in office building in Holborn
- Subsidised Lunch via Feedr
- Cycle to work scheme
- Deliveroo Allowance if working late in office
- Monthly in office Masseuse
- Team and Company Socials
- Football Power League / Squash Club
At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law. #J-18808-Ljbffr
Credit Eligibility Team Lead employer: YouLend
Contact Detail:
YouLend Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Eligibility Team Lead
✨Tip Number 1
Familiarise yourself with YouLend's core values and mission. Understanding how they embed financing into customer journeys will help you align your leadership style with their goals, making you a more attractive candidate.
✨Tip Number 2
Highlight your experience in managing high-volume teams. Be prepared to discuss specific strategies you've used to balance workloads and improve team performance, as this is crucial for the Credit Eligibility Team Lead role.
✨Tip Number 3
Showcase your ability to implement process improvements. Think of examples where you've successfully identified inefficiencies and how you addressed them, as this will resonate well with YouLend's focus on continuous improvement.
✨Tip Number 4
Prepare to discuss your experience with cross-functional collaboration. Since the role involves liaising with various teams, demonstrating your ability to work effectively with different stakeholders will set you apart from other candidates.
We think you need these skills to ace Credit Eligibility Team Lead
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Credit Eligibility Team Lead position. Tailor your application to highlight relevant experience in team leadership and credit operations.
Highlight Leadership Experience: In your CV and cover letter, emphasise your proven experience in leading teams, particularly in high-volume environments. Use specific examples to demonstrate your coaching and performance management skills.
Showcase Process Improvement Skills: Discuss any past experiences where you identified and implemented process efficiencies or improvements. This is crucial for the role, so provide concrete examples that illustrate your ability to enhance operational effectiveness.
Tailor Your Application: Make sure your CV and cover letter are tailored specifically for YouLend. Mention their values and how your personal work ethic aligns with their culture of collaboration and continuous improvement.
How to prepare for a job interview at YouLend
✨Showcase Your Leadership Skills
As a Credit Eligibility Team Lead, you'll need to demonstrate your ability to lead and develop a team. Prepare examples of how you've successfully managed teams in high-pressure environments, focusing on coaching and performance management.
✨Understand the Financial Services Landscape
Familiarise yourself with the current trends in fintech and credit operations. Be ready to discuss how you can contribute to YouLend's mission of embedding financing into customer journeys, and how your experience aligns with their goals.
✨Emphasise Process Improvement Experience
YouLend values efficiency and innovation. Be prepared to share specific instances where you've identified process inefficiencies and implemented improvements, especially in a fast-paced operational setting.
✨Prepare for Data-Driven Discussions
Since the role involves tracking KPIs and performance metrics, brush up on your data analysis skills. Be ready to discuss how you've used data to drive decisions and improve team performance in previous roles.
