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- Tasks: Lead a dynamic team in managing credit control and collections processes.
- Company: Join Inizio, a game-changing company in health and life sciences.
- Benefits: Enjoy flexible hybrid working, competitive salary, and career development opportunities.
- Why this job: Make an impact by driving operational excellence and fostering talent in a diverse environment.
- Qualifications: Experience in credit control, strong leadership skills, and a customer-focused mindset required.
- Other info: We value diversity and encourage all backgrounds to apply!
The predicted salary is between 36000 - 60000 ÂŁ per year.
We’re looking for an experienced and motivated Credit Control Team Lead to join our Global Finance Services team in Manchester, UK. This role plays a critical part in ensuring our Order to Cash (OTC) processes run smoothly, delivering excellent customer service, leading a high-performing team, and driving continuous process improvements.
As the Team Lead, you will oversee the day-to-day operations of the OTC function, ensuring all processes—from credit control to collections—are executed efficiently and in compliance with our standards. This position requires you to take ownership of key financial processes, develop and mentor team members, and collaborate closely with local finance teams to achieve operational goals. You will also serve as a liaison between the Shared Services Centre (SSC) and business units, ensuring seamless knowledge transfer and process transitions. Additionally, you will lead weekly divisional cash calls, proactively address operational challenges, and drive value-added activities that contribute to the overall financial health of the organization.
If you’re passionate about operational excellence, building strong relationships, and developing talent, we’d love to hear from you!
Key Responsibilities:
- Lead a small team of OTC professionals , managing performance, onboarding, coaching, and enabling a culture of high performance and healthy collaboration.
- Represent OTC on weekly divisional cash calls and oversee day-to-day credit control and collection notes management
- Act as a key contributor to continuous improvement initiatives, driving financial, process, and talent development goals.
- Serve as the main point of coordination for internal/external audits and year-end audit procedures.
- Monitor and ensure compliance with Service Level Agreements (SLAs) and meet/exceed Key Performance Indicators (KPIs).
What You’ll Bring:
- Proven end-to-end Order to Cash credit control process experience.
- A strong customer service focus with a commitment to building professional, responsive, and effective relationships.
- A proactive, hands-on approach with the ability to foster collaborative working relationships.
- Flexible and adaptable, with the ability to deliver results in a fast-paced environment.
- Demonstrated ability to identify process improvement opportunities and lead their execution.
- Strong analytical skills and the ability to handle change and ambiguity effectively.
- Excellent organizational skills and responsiveness to shifting priorities.
- Leadership experience managing small teams, with a focus on performance development and mentorship.
Why Join Us?
At Inizio, we believe that diversity, equity, and inclusion are key to success. We are committed to creating an environment where everyone feels valued, respected, and empowered to achieve their full potential. As an equal opportunities employer, we welcome applicants from all backgrounds and experiences. We’re building a workplace where talent thrives, and diversity inspires.
What We Offer:
- Competitive salary and benefits package
- Flexible hybrid working arrangements
- Opportunities for career development and continuous learning
- A dynamic, inclusive workplace where your contributions truly matter
Ready to Make an Impact?
If you’re ready to lead a talented team, deliver operational excellence, and drive impactful process improvements, apply today and be part of our journey at Inizio!
The Opportunity
Uniting the expertise and capabilities of Ashfield and Huntsworth Health, Inizio has just been launched to become THE strategic partner for health and life sciences companies. Unparalleled in scale and expertise, we connect a full suite of Advisory, Medical, Marketing/Communications, Patient and Stakeholder Engagement, and Biotech services to reimagine clients\’ business challenges into opportunities.
We are a team of 10,000 experts working together in 35 countries to create something extraordinary. We exist to solve health challenges and develop transformational ideas that positively impact human lives. Working at Inizio offers an opportunity to work for a game-changing company built with one goal. That is to redefine health and life sciences by empowering our people to inspire new possibilities that advance health and build brighter futures.
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Don\’t meet every job requirement? That\’s okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you\’re excited about this role, but your experience doesn\’t perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
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Credit Control Team Lead employer: Inizio Group
Contact Detail:
Inizio Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Team Lead
✨Tip Number 1
Familiarise yourself with the Order to Cash (OTC) processes. Understanding the nuances of credit control and collections will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight specific instances where you mentored team members or improved team performance.
✨Tip Number 3
Research Inizio's values and recent initiatives in operational excellence. Being able to discuss how your personal values align with theirs can set you apart as a candidate who truly fits the company culture.
✨Tip Number 4
Prepare to discuss your experience with process improvements. Think of concrete examples where you've identified inefficiencies and successfully implemented changes that benefited your previous employers.
We think you need these skills to ace Credit Control Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in credit control and team leadership. Use specific examples that demonstrate your ability to manage performance, drive process improvements, and foster collaboration.
Craft a Compelling Cover Letter: In your cover letter, express your passion for operational excellence and your commitment to building strong relationships. Mention how your skills align with the key responsibilities outlined in the job description.
Highlight Leadership Experience: Emphasise your leadership experience managing small teams. Provide examples of how you have developed and mentored team members, and how you have contributed to a culture of high performance.
Showcase Analytical Skills: Demonstrate your strong analytical skills by discussing specific instances where you identified process improvement opportunities and successfully led their execution. This will show your proactive approach and ability to handle change.
How to prepare for a job interview at Inizio Group
✨Showcase Your Leadership Skills
As a Credit Control Team Lead, you'll need to demonstrate your ability to manage and mentor a team. Prepare examples of how you've successfully led teams in the past, focusing on performance development and fostering collaboration.
✨Understand the Order to Cash Process
Make sure you have a solid grasp of the end-to-end Order to Cash process. Be ready to discuss your experience with credit control and collections, and how you've contributed to improving these processes in previous roles.
✨Emphasise Customer Service Excellence
This role requires a strong customer service focus. Prepare to share specific instances where you've built effective relationships with clients or stakeholders, highlighting your commitment to delivering exceptional service.
✨Prepare for Operational Challenges
Be ready to discuss how you've proactively addressed operational challenges in the past. Think of examples where you've identified process improvement opportunities and successfully implemented changes that benefited the organisation.
