Telecom Billing Assistant

Position: Telecom Billing Assistant Location: London Type: Full-Time About Us: We are the tech company with people at heart. At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services. Position Overview: You will be responsible for undertaking various billing related activities, with the focus being on ensuring the monthly bill runs are completed correctly and efficiently Key Responsibilities: Assist with Pre-Bill Checks Assist with Customer Invoice Generation Assist with Customer Invoice Queries and Disputes Assist with Generating and reviewing Management Reports Assist with Migration to a new Billing System and ERP Assist with Bureau / White Label Billing Specific Responsibilities: these are to be agreed following induction but are likely to include the following. Receive, review and process billing notices. Upload all customer orders and billing information on billing systems. Cross-check systems to validate telephone numbers and other billable details are correct. Load daily call data records and resolve all rejects. Load other external records (includes PSTN, S4B, Xerox, Voipmonitor etc) required to generate the customer invoices. Run pre-billing previews and correct as required. Run variance report and address any errors. Complete final pre-bill check Generate and issue customer invoices. Upload invoices onto Xero / Business Central Update customer records as required. Maintain tariff tables on the billing system and update where necessary. Undertake revenue assurance activities to include generating and checking, revenue trends, report by service, margin reports by service, number audits, contract renewal audits etc. Generating monthly management reports Assist with US Sales Tax Provisioning Person profile: Personality: Self-driven with a positive outlook and a clear focus on attention to detail. A natural thinker who critically assesses own performance. Mature, credible, and comfortable in dealing with senior company executives. Reliable, tolerant, and determined. Empathic communicator, able to see things from the other person's point of view. Presentation: Well presented and business like. Keen for new experience, responsibility and accountability. Able to get on with others and be a team-player. Specific Job Skills: Able to empathise with the customer and diffuse difficult situations. Able to correctly analyse the nature of customers' billing problems/issues and to determine and formulate appropriate solution(s) to resolution stage. Able to think laterally and creatively re. customer problems, whilst using a structured thought out process. Considers the impact of decisions made upon the customer and the company. Capable of building a rapport with the customer. Appropriate communication skills to provide clear and concise, understandable telephone and e-mail support, with literacy and numeracy skills to complete work activity logs. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer skills: Must have excellent Excel skills and be very adept in the use of MS Office and have a good knowledge of Windows Operating Systems as well as using various provisioning and diagnostic tools and systems. Basic SQL knowledge is preferred Communication Skills: Ability to read, analyses, and interpret general business commercial reports. Ability to create reports. Ability to effectively present information and respond to questions from groups of managers, clients and customers. Candidate must have previous Telecom experience #LI-Hybrid Hybrid working: This hybrid role, with a remote-first emphasis, necessitates being in the office or at a client site for 4 days each month. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team. Our Selection Process: We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. Please do let us know if you'll need any reasonable adjustments as part of the selection process by highlighting these on your application form. As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted