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- Tasks: Join our reception team as a Client Care Assistant, balancing client interaction and admin tasks.
- Company: Linnaeus is a forward-thinking veterinary practice dedicated to gold-standard pet care and client service.
- Benefits: Enjoy 5 weeks annual leave, birthday off, and ongoing training opportunities.
- Why this job: Be part of a friendly team, make a difference in pet care, and develop your skills.
- Qualifications: Confident communicator with customer service experience; multitasking and tech-savvy skills are essential.
- Other info: Fixed rota with a mix of early shifts and weekend work; TOIL provided for Saturday mornings.
The predicted salary is between 24000 - 36000 £ per year.
An exciting opportunity has arisen to join our welcoming front-of-house team at our Hampstead Hospital as a Client Care Assistant.
This is a truly people-focused role for someone who thrives on building meaningful relationships and delivering exceptional, five-star service.
Our hospital is fast-paced, high-energy, and rewarding – no two days are the same. However, at the heart of everything we do is compassionate, personalised care. We believe outstanding client experience comes from genuine human connection, not just efficiency.
As a Client Care Assistant, you will be the face and voice of our hospital, playing a vital role in supporting both our clients and clinical teams. This position is highly valued, and ideal for someone who brings warmth, empathy, and a natural desire to go above and beyond.
Uniquely, this role includes dedicated desk-free and phone-free shifts, allowing you time to step away from administration, sit with clients, listen to them, and build trust during what can be emotional or stressful moments. Deep empathy, reassurance, and kindness are essential.
What you’ll be doing
- Building strong, lasting relationships with clients through genuine care and attention
- Delivering a calm, reassuring, and professional experience at every stage of a client’s visit
- Going above and beyond to support clients and patients, anticipating needs wherever possible
- Liaising closely with the clinical team to ensure seamless, client-centred service
- Meeting and greeting clients with warmth, confidence, and an effortless smile
- Managing appointment bookings and diary coordination
- Handling telephone and email enquiries with professionalism and empathy
- Completing administrative tasks to support the hospital and clinical team
- Promoting our Healthcare Plan in a friendly, informative way
- Taking payments and managing cash, stock, and client accounts accurately
- Opening and closing the practice as required
What we’re looking for
- A highly client-focused individual who genuinely enjoys helping people
- Someone naturally warm, empathetic, and calm under pressure
- Excellent organisational and communication skills
- Confidence working in a fast-paced environment while maintaining a personal touch
- A team player who values collaboration and professionalism
- A commitment to delivering exceptional service, every time
What we offer
- 5 weeks holiday + bank holidays + Birthday Leave
- Extensive free online Linnaeus CPD program
- Career progression opportunities
- Staff discount schemes (gym membership)
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including:
- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme.
About us
Hampstead hospital is based in North London, a short walk from Belsize Park Tube and local amenities. The hospital is well equipped over 4 floors where we have everything you would expect, including full diagnostic facilities, an on-site laboratory, a dedicated Intensive care unit (ICU), separate cat/dog wards, and a full theatre suite. Our 24hr facilities ensure continuity of care for our patients and provide a highly stimulating and rewarding caseload.
At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.
Village Vet Hampstead is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Village Vet Hampstead, Linnaeus or the role please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
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Client Care Assistant employer: Linnaeus
Contact Detail:
Linnaeus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Assistant
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Client Care Assistant at Linnaeus. Understanding their focus on client interaction and administrative tasks will help you demonstrate your enthusiasm for the role during any conversations.
✨Tip Number 2
Showcase your customer service experience by preparing examples of how you've handled challenging situations in the past. This will highlight your problem-solving skills and ability to maintain a calm demeanour under pressure.
✨Tip Number 3
Engage with Linnaeus's social media platforms before your application. This will not only give you insights into their culture but also allow you to mention specific posts or initiatives during your discussions, showing your genuine interest.
✨Tip Number 4
Prepare to discuss your organisational skills and multitasking abilities. Think of scenarios where you've successfully managed multiple tasks, as this is crucial for the fast-paced environment of a Client Care Assistant.
We think you need these skills to ace Client Care Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. Emphasise any previous work in fast-paced environments and your ability to manage client interactions effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Client Care Assistant role. Mention specific skills that align with the job description, such as your communication abilities and experience in handling financial discussions.
Showcase Your Interpersonal Skills: During the application process, highlight your interpersonal skills. Provide examples of how you've successfully interacted with clients or managed difficult situations in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread both your CV and cover letter. Check for any spelling or grammatical errors, as well as ensuring that all information is clear and concise.
How to prepare for a job interview at Linnaeus
✨Show Your People Skills
As a Client Care Assistant, you'll be interacting with clients regularly. Make sure to highlight your communication skills and any previous customer service experience during the interview. Share specific examples of how you've handled client interactions in the past.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. Be prepared to discuss how you manage multiple tasks effectively. You might want to mention any tools or methods you use to stay organised, especially in a fast-paced environment.
✨Prepare for Financial Discussions
Since the role involves managing payments and chasing debts, it's important to show confidence in handling financial discussions. Think of ways to explain how you would approach these conversations respectfully and effectively.
✨Engage with Social Media
The position includes supporting the practice's social media presence. If you have experience creating content or managing social media accounts, be sure to mention it. You could even prepare a few ideas for engaging posts relevant to the veterinary field to showcase your creativity.
