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- Tasks: Provide top-notch customer service during night shifts, resolving queries efficiently.
- Company: Join Contract Personnel, a leading recruitment agency in East Anglia since 1989.
- Benefits: Enjoy a competitive salary of £14.09ph and a temp-to-perm opportunity.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Experience in phone-based customer service and proficiency in Microsoft Office required.
- Other info: Work a 4-on-4-off shift pattern from 8pm to 8am, fully office-based.
Contract Personnel is excited to be partnering with the largest heating company in the East of England as they take their recruitment to the next level! Do you have prior experience working night shifts? Experience in phone-based customer service role and use of Microsoft Office packages, particularly Excel, Word and Outlook? If this sounds like you, we are currently seeking an Out-of-Hours Customer Service Advisor to join their dynamic Customer Service team on a temp-to-perm basis, and we’d love to hear from you. Job Role To provide an excellent service to customers telephoning the Contact Centre resolving queries at the first point of contact, ensuring that customers receive a prompt and courteous service. To answer all calls politely, quickly and efficiently and in accordance with specified call answering targets, ensuring full compliance with GDPR procedures. To accurately log details of all calls for new and existing jobs in accordance with policy and procedure, ensuring appropriate liaison with stakeholders and necessary action is taken, or escalated to progress jobs. Salary £14.09ph Hours Full-time, 4-on-4-off shift pattern, 8pm – 8am Fully office based Temporary to Permanent after a 12-week qualifying period. About Us: Contract Personnel are one of East Anglia’s longest standing, leading, independent recruitment agencies – established in 1989. Offering Temporary and Permanent recruitment solutions, they will always keep you updated about all of the current trends and key pieces of advice from the world of recruitment
Out-of-Hours Customer Service Advisor employer: Contract Personnel Limited
Contact Detail:
Contract Personnel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Out-of-Hours Customer Service Advisor
✨Tip Number 1
Make sure to highlight your experience with night shifts in your conversations. Employers value candidates who can adapt to unconventional hours, so share specific examples of how you've successfully managed working late.
✨Tip Number 2
Familiarize yourself with the company's services and customer service philosophy. This will help you demonstrate your understanding of their needs during any discussions or interviews.
✨Tip Number 3
Practice your phone communication skills. Since this role is phone-based, being able to convey information clearly and courteously over the phone is crucial. Consider role-playing scenarios with a friend.
✨Tip Number 4
Brush up on your Microsoft Office skills, especially Excel, Word, and Outlook. Being proficient in these tools will not only help you in the role but also show your commitment to being an effective team member.
We think you need these skills to ace Out-of-Hours Customer Service Advisor
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your prior experience in phone-based customer service roles, especially if you have worked night shifts. This will show that you are well-suited for the Out-of-Hours Customer Service Advisor position.
Showcase Your Skills: Mention your proficiency in Microsoft Office packages, particularly Excel, Word, and Outlook. Providing specific examples of how you've used these tools in previous roles can strengthen your application.
Demonstrate Customer Service Excellence: In your application, illustrate your ability to provide excellent customer service. Share examples of how you've resolved customer queries efficiently and courteously, as this is a key aspect of the job.
Follow GDPR Compliance: Since the role requires compliance with GDPR procedures, it’s beneficial to mention any experience you have with data protection and privacy regulations in your application.
How to prepare for a job interview at Contract Personnel Limited
✨Highlight Your Night Shift Experience
Make sure to emphasize any prior experience you have working night shifts. This role requires adaptability to a unique schedule, so sharing specific examples of how you've successfully managed this in the past will set you apart.
✨Demonstrate Customer Service Skills
Prepare to discuss your previous phone-based customer service roles. Share specific instances where you resolved customer queries efficiently and how you maintained a courteous demeanor under pressure.
✨Familiarize Yourself with GDPR Procedures
Since compliance with GDPR is crucial for this position, take some time to understand the basics of data protection regulations. Being able to discuss how you would handle sensitive information can show your commitment to best practices.
✨Show Proficiency in Microsoft Office
Be ready to talk about your experience with Microsoft Office, especially Excel, Word, and Outlook. You might be asked to provide examples of how you've used these tools in previous roles, so think of relevant scenarios to share.
