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- Tasks: Engage with Mid-market customers to maximise retention and drive renewals.
- Company: Atlassian empowers teams globally with innovative software solutions.
- Benefits: Enjoy flexible work options, health resources, and paid volunteer days.
- Why this job: Join a fun, collaborative team focused on customer success and growth.
- Qualifications: 3+ years in account management or customer success; fluent in French.
- Other info: Work remotely or in-office; interviews conducted virtually.
The predicted salary is between 42000 - 58000 ÂŁ per year.
Retention Manager, Mid-Market, French Speaking
Join to apply for the Retention Manager, Mid-Market, French Speaking role at Atlassian.
Overview
Atlassians can choose where they work – in an office, from home, or a combination of the two. Interviews and onboarding are conducted virtually as part of being a distributed-first company. We can hire people in any country where we have a legal entity.
Job Description
Are you passionate about engaging with Mid-market customers and have experience with software retention? Do you enjoy working in smaller teams, while also being part of a company that’s experiencing outstanding growth? Are you a curious person, always looking for a way to maximize value with all your customers? Our Renewals team’s mission is to maximize revenue retention, strategic migration, and expansion efforts; all while providing a seamless customer experience that ensures continued health and loyalty.
We impact the retention and growth of our Mid-market accounts by cultivating strong partnerships and positioning the high value of Atlassian’s software within every interaction.
Your Future Team
The Renewals team is comprised of curious, proactive, empathetic, and fun-loving individuals specializing in Atlassian’s full suite of products and services. We have shared team performance metrics and goals to encourage collaboration and partnership. Above all, we believe in the Atlassian values and use them as our compass in always refining and optimizing our non-traditional sales model. Our team drives renewal strategies that engage clients and keep the churn rates low. We uncover expansion and migration opportunities by understanding our customer’s goals and then sharing how Atlassian’s solutions can help achieve them.
Every Customer Retention Manager bridges the gap between sales and customer success by collaborating with account teams and channel partners to support strategic account planning, verifying pricing and license expiration dates, and sharing feedback on evolving customer needs.
Responsibilities
- Nurture customer relationships throughout the renewal lifecycle, maximizing customer retention rates through effective inside sales techniques via phone, video, and email while mitigating churn risk.
- Lead renewals across different products and platforms for direct customers as well as renewals with Solution Partners in each region we support.
- Increase customer awareness of Atlassian’s product portfolio to identify cross-sell and up-sell opportunities during the renewals cycle.
- Maintain a deep understanding of product updates and new offerings and articulate those improvements to customers and our solution partners.
- Maintain a consistently healthy pipeline by logging sales and renewal activities, customer data, and status within internal systems.
About You
- Three or more years of proven experience in account management, software renewals, customer success, or other relevant business areas.
- Ability to establish rapport, form relationships, and build trust on the phone and on video across a wide variety of countries and cultures.
- Consistent track record of meeting or exceeding performance goals.
- Fluent in French.
Qualifications
(Please refer to the content above for role expectations and competencies.)
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family, and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and more. To learn more, visit go.atlassian.com/perksandbenefits.
About Atlassian
At Atlassian, we’re motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. We can support accommodations or adjustments at any stage of the recruitment process. Inform our Recruitment team during your conversation if needed. To learn more about our culture and hiring process, visit go.atlassian.com/crh.
Careers information
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Business Development
Industries: Software Development
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Retention Manager, Mid-Market, French Speaking employer: Atlassian
Contact Detail:
Atlassian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Manager, Mid-Market, French Speaking
✨Tip Number 1
Familiarise yourself with Atlassian's product suite. Understanding the features and benefits of their software will help you articulate how these can meet customer needs during your interactions.
✨Tip Number 2
Brush up on your French language skills, especially in a business context. Being fluent is crucial for building rapport with French-speaking clients and demonstrating your ability to communicate effectively.
✨Tip Number 3
Network with current or former Atlassian employees on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the Retention Manager role, which can be invaluable during interviews.
✨Tip Number 4
Prepare examples of your past successes in customer retention and account management. Be ready to discuss specific strategies you've used to reduce churn and increase customer loyalty, as this will showcase your relevant experience.
We think you need these skills to ace Retention Manager, Mid-Market, French Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, software renewals, and customer success. Use specific examples that demonstrate your ability to nurture customer relationships and meet performance goals.
Craft a Compelling Cover Letter: In your cover letter, express your passion for engaging with mid-market customers and your understanding of Atlassian's products. Mention your fluency in French and how it can benefit the role, as well as your approach to maximising customer retention.
Showcase Your Skills: Emphasise skills that are crucial for the Retention Manager role, such as effective communication, relationship-building, and sales techniques. Provide examples of how you've successfully mitigated churn risk in previous roles.
Research Atlassian: Familiarise yourself with Atlassian's values, culture, and product offerings. This knowledge will help you align your application with their mission and demonstrate your genuine interest in the company during the application process.
How to prepare for a job interview at Atlassian
✨Showcase Your Customer Engagement Skills
As a Retention Manager, you'll need to demonstrate your ability to engage with customers effectively. Prepare examples of how you've nurtured customer relationships in the past, particularly during renewal cycles, and be ready to discuss your strategies for maximising retention.
✨Understand Atlassian's Product Portfolio
Familiarise yourself with Atlassian's suite of products and services. Be prepared to discuss how these offerings can benefit customers and identify potential cross-sell and up-sell opportunities. This knowledge will show your commitment and readiness to contribute to the team.
✨Demonstrate Cultural Awareness
Since this role involves working with clients from various countries, it's crucial to showcase your ability to build rapport across different cultures. Share experiences where you've successfully navigated cultural differences in a professional setting, especially in a sales or customer success context.
✨Prepare for Virtual Communication
Given that interviews and onboarding are conducted virtually, practice your video communication skills. Ensure you have a professional setup, maintain eye contact, and engage actively during the conversation. This will reflect your adaptability to Atlassian's distributed-first work culture.
