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- Tasks: Lead consulting projects to enhance AI solutions and drive business success.
- Company: Join NiCE, a global leader in AI and customer experience software.
- Benefits: Enjoy a flexible hybrid work model with 2 office days and 3 remote days weekly.
- Why this job: Be part of a dynamic team that challenges limits and drives innovation.
- Qualifications: 5+ years in consulting or customer success, preferably in AI or self-service software.
- Other info: Work with top global businesses and make a significant impact in the tech industry.
The predicted salary is between 56000 - 84000 ÂŁ per year.
Join to apply for the AI Business Consultant role at Nice Group
Join to apply for the AI Business Consultant role at Nice Group
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At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
AI Business Consultant
So, what’s the role all about?
This AI Business Consultant position within the NiCE – AI Center of Excellence Organization offers an exciting opportunity to focus on delivery excellence and drive accelerated ROI from our portfolio of AI solutions. The ideal candidate will bring a strong mix of solution consulting and operations experience, positioning them to lead customers through digital transformations. As a seasoned consultant in a technology company like NiCE, you must possess a unique blend of business acumen, subject matter expertise, and technical savvy to deliver significant business impact via our software solutions. In other words, someone who can gain credibility via both their words and hands-on-keys actions. This role involves working with multiple broad groups within NiCE and requires proven ability to influence cross-functional teams, both with and without formal authority, within a matrixed organization.
How will you make an impact?
- Lead consulting projects to drive process improvement and ensure business readiness for optimal adoption and utilization of NiCE self-service and AI solutions.
- Consult with clients to understand their current business and technical processes, self-service needs, and AI implementation requirements.
- Provide best practice recommendations to design and implement self-service and AI software solutions, ensuring customers fully optimize their business processes and maximize potential.
- Collaborate with product development teams to provide feedback and suggest improvements based on client experience.
- Own and manage senior stakeholder relationships, ensuring active participation and sponsorship throughout the engagement.
- Build long-term relationships with customers, becoming a trusted advisor, driving adoption and consumption growth.
- Organize and guide application and data consultants through program leadership, acting as the adoption and consulting engagement quarterback.
- Manage consulting and adoption programs with continuous alignment with the entire product implementation program.
- Establish and monitor progress toward business success criteria for the overall delivery program and in turn, each product/business unit.
- Map business cases into action items and solution designs.
- Align launch strategies with use cases and value priorities.
- Secure buy-in from different stakeholders (internal and external).
- Provide input into technical project plans, ensuring business requirements and best practices are fully captured.
- Develop and deliver presentations to demonstrate the value and capabilities of our software solutions.
- Analyze client data to identify opportunities for process improvement, increased software adoption, and AI-driven insights.
Have you got what it takes?
- Minimum of 5 years of consulting or customer successes experience in self-service or AI software domains.
- Degree in Business, Information Technology, or a related field preferred.
- Experience with contact center enterprise software, with deep domain experience in digital/unassisted self-service channels (e.g., Google Dialog Flow).
- Knowledge management expertise.
- Experience with generative AI in the customer service domain is a plus.
- IVR/Routing/ACD experience preferred.
- Experience in business process improvement and customer success.
- Proven ability to independently handle senior executive audiences and stakeholders, provide thought leadership, and gain strategic partnerships.
- Led project teams and demonstrated operational performance improvements with significant benefits.
- Multi-industry experience preferred.
- Excellent verbal, written communication, and presentation skills are a must.
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 7589
Reporting into: Tech Manager
Role Type: Individual Contributor
About NiCE
NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
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Job function
Consulting, Information Technology, and Sales
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AI Business Consultant employer: Nice Group
Contact Detail:
Nice Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI Business Consultant
✨Tip Number 1
Familiarise yourself with the latest trends in AI and self-service technologies. Being well-versed in tools like Google Dialog Flow and generative AI will not only boost your confidence but also demonstrate your commitment to staying ahead in the field.
✨Tip Number 2
Network with current or former employees of NiCE to gain insights into the company culture and expectations for the AI Business Consultant role. This can provide you with valuable information that can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences where you've successfully led consulting projects or improved business processes. Highlighting measurable outcomes will showcase your ability to drive results, which is crucial for this role.
✨Tip Number 4
Practice your presentation skills, as you'll need to effectively communicate the value of AI solutions to clients. Consider creating a mock presentation based on a hypothetical client scenario to refine your delivery and ensure you're ready to impress.
We think you need these skills to ace AI Business Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in consulting, AI software, and customer success. Use keywords from the job description to demonstrate that you meet the specific requirements of the AI Business Consultant role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for AI and consulting. Mention specific projects or experiences that align with the responsibilities outlined in the job description, and explain how you can contribute to NiCE's goals.
Showcase Your Communication Skills: Since excellent verbal and written communication skills are essential for this role, ensure your application is clear, concise, and free of errors. Consider including examples of presentations or reports you've created in previous roles.
Highlight Stakeholder Management Experience: Emphasise any experience you have in managing senior stakeholders and cross-functional teams. Provide examples of how you've influenced decision-making and driven project success in previous positions.
How to prepare for a job interview at Nice Group
✨Understand the Role
Before your interview, make sure you thoroughly understand the AI Business Consultant role. Familiarise yourself with the key responsibilities and how they align with your experience. This will help you articulate how you can contribute to the company's goals.
✨Showcase Your Technical Savvy
Given the technical nature of this position, be prepared to discuss your experience with AI solutions and self-service software. Highlight specific projects where you've successfully implemented these technologies and the impact they had on business processes.
✨Demonstrate Stakeholder Management Skills
The ability to manage senior stakeholders is crucial for this role. Prepare examples of how you've built relationships and influenced decision-making in previous roles. This will show that you can navigate complex organisational structures effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to drive process improvements. Think of past experiences where you identified opportunities for improvement and how you implemented solutions, as this will demonstrate your consulting capabilities.
