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For Companies At a Glance
- Tasks: Provide top-notch customer care and resolve home defects efficiently.
- Company: Barratt Redrow is a leading 5-star housebuilder committed to quality and customer satisfaction.
- Benefits: Enjoy a competitive salary, hybrid working, private medical cover, and generous holiday allowance.
- Why this job: Join a passionate team shaping the future of building with a focus on quality and professionalism.
- Qualifications: Construction knowledge and excellent interpersonal skills are essential; trades experience is a plus.
- Other info: This entry-level role offers tailored opportunities for growth and development.
The predicted salary is between 28000 - 35000 £ per year.
Overview
Join to apply for the Customer Care Technician role at Barratt Redrow
We’re looking for a customer-facing professional who will help ensure that home buyers receive the very best care following their home buying experience. The role may require construction or building experience, with a passion for quality and professionalism.
What You\’ll Need
To be successful in the role, we are looking for:
- Comprehensive knowledge of construction and ability to problem-solve defects, likely from a background in trades (e.g., painting, decorating, carpentry and joinery)
- Excellent interpersonal skills and ability to deal with customers in a friendly and professional manner, with high service standards to meet customer expectations
Responsibilities
- Take instruction from Customer Care Co-ordinators/Administrators, ensuring all customer appointments are attended on time and any materials required are sourced prior to the appointment
- Resolve defects in a speedy manner to a high standard and ensure all works completed are signed by the customer
- Complete all required paperwork (timesheets) for submission to the Divisional offices, facilitating accurate record keeping
- Carry out inspections of reported defects as required and issue a full report with photographs to the Customer Care Co-ordinator/Administrator
- Complete mileage forms, SHE forms, and invoice forms and submit on the last day of the month
- Report any repetitive defects on active and non-active sites to the Customer Care Manager/Executive to discuss with the Commercial/Technical Director
Benefits
- Competitive Salary
- Competitive Bonus Scheme
- Private Medical Cover – Single Cover
- 26 days’ holiday (increase by 1 day for every 3 years’ continuous service up to 29 days)
- Choice of Flexible Benefits
- Enhanced Family Friendly Policies
Our Benefits Are Fit To Measure
Today’s housebuilding professional need tomorrow’s benefits, so they’re ready for whatever the future brings. When you join Barratt, you get the kind of support you would expect from a business built for a modern working world.
Private medical cover is available for timely access to a virtual GP, for diagnosis, treatment and more — including physio and talking therapies. You can even add family members.
Pension: First-class pension schemes with the option of up to 10% employer contributions.
Annual Health Assessment: Fully funded annual health assessment to proactively manage health and wellbeing.
Financial Benefits: Competitive salary plus options for employee loans, savings accounts, and house purchase discounts.
Lifestyle Benefits: Cycle to Work scheme, reduced hotel rates, discounts at major retailers, and more.
So much more: From death in service to volunteer and study leave, enhanced family-friendly policies (including Parents and Carers leave) to a share scheme, Barratt offers a wide range of additional benefits.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
- Industries: Construction
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Customer Care Technician employer: Barratt Redrow
Contact Detail:
Barratt Redrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Technician
✨Tip Number 1
Familiarise yourself with the construction industry, especially the common defects and solutions. This knowledge will help you demonstrate your problem-solving skills during any interviews.
✨Tip Number 2
Practice your interpersonal skills by engaging in role-play scenarios where you handle customer complaints or queries. This will prepare you to showcase your friendly and professional manner when interacting with potential customers.
✨Tip Number 3
Research Barratt Redrow’s values and recent projects. Being able to discuss their commitment to quality and customer care will show your genuine interest in the company and the role.
✨Tip Number 4
Prepare examples from your past experiences that highlight your punctuality and ability to resolve issues quickly. These anecdotes will be valuable in demonstrating your fit for the Customer Care Technician position.
We think you need these skills to ace Customer Care Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Care Technician role. Understand the key responsibilities and required skills, especially the emphasis on construction knowledge and customer service.
Tailor Your CV: Customise your CV to highlight relevant experience in construction or customer service. Include specific examples of how you've resolved issues or provided excellent service in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for quality and professionalism. Mention your understanding of the company's commitment to customer care and how your background aligns with their values.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at Barratt Redrow
✨Show Your Construction Knowledge
Make sure to highlight any relevant experience you have in construction or building trades. Be prepared to discuss specific examples of how you've solved problems or dealt with defects in the past.
✨Demonstrate Customer Service Skills
Since this role is customer-facing, it's crucial to showcase your interpersonal skills. Share examples of how you've provided excellent service and resolved customer issues in a friendly and professional manner.
✨Be Punctual and Organised
Emphasise your ability to manage time effectively. Discuss how you ensure appointments are attended on time and how you prepare for them by sourcing necessary materials in advance.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific situations related to defect resolution. Think through potential scenarios and how you would approach them, focusing on quality and professionalism.
