Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer care and resolve home defects efficiently.
- Company: Barratt Redrow is a leading 5-star housebuilder committed to quality and customer satisfaction.
- Benefits: Enjoy a competitive salary, hybrid working, private medical cover, and generous holiday allowance.
- Why this job: Join a passionate team shaping the future of building with a focus on quality and professionalism.
- Qualifications: Construction knowledge and excellent interpersonal skills are essential; trades experience is a plus.
- Other info: This entry-level role offers tailored opportunities for growth and development.
The predicted salary is between 28000 - 35000 £ per year.
Join to apply for the Customer Care Technician role at Barratt Redrow
4 days ago Be among the first 25 applicants
Join to apply for the Customer Care Technician role at Barratt Redrow
Get AI-powered advice on this job and more exclusive features.
The Customer Care team make sure home buyers receive the very best care following their home buying experience.
Being in a customer-facing role with us is a little bit different than most businesses. Our customers expect their homes to be of the highest standard, and you\’ll make sure they are, by being on hand with answers and practical help. Because of the things you\’ll be dealing with we look, ideally, for construction or building experience. More importantly than that though, is your passion for quality and professionalism.
Reporting to the Customer Care Operations Manager or Customer Care Manager, to be the face of Customer Care within our customers\’ homes, providing a high level of customer care to the customer, to be punctual for appointment\’s and to provide effective solution to customer problems.
You will be expected to:
- Take instruction from Customer Care Co-ordinators/Administrators, ensuring all customer appointments are attended on time and any materials required are sourced prior to the appointment
- Resolve defects in a speedy manner, to a high standard and to ensure all works completed are signed by the customer
- Complete all required paperwork (timesheets) for submission to the Divisional offices, facilitating accurate record keeping
- Carry out inspections of reported defects as and when required and issue a full report with photographs to the Customer Care Co-ordinator/Administrator
- Complete mileage forms, SHE forms, invoices forms and submit on the last day of the month
- Report any repetitive defects on active and non-active sites to the Customer Care Manager/Executive to discuss with the Commercial/Technical Director
What you\’ll be doing?
The Customer Care team make sure home buyers receive the very best care following their home buying experience.
Being in a customer-facing role with us is a little bit different than most businesses. Our customers expect their homes to be of the highest standard, and you\’ll make sure they are, by being on hand with answers and practical help. Because of the things you\’ll be dealing with we look, ideally, for construction or building experience. More importantly than that though, is your passion for quality and professionalism.
Reporting to the Customer Care Operations Manager or Customer Care Manager, to be the face of Customer Care within our customers\’ homes, providing a high level of customer care to the customer, to be punctual for appointment\’s and to provide effective solution to customer problems.
You will be expected to:
- Take instruction from Customer Care Co-ordinators/Administrators, ensuring all customer appointments are attended on time and any materials required are sourced prior to the appointment
- Resolve defects in a speedy manner, to a high standard and to ensure all works completed are signed by the customer
- Complete all required paperwork (timesheets) for submission to the Divisional offices, facilitating accurate record keeping
- Carry out inspections of reported defects as and when required and issue a full report with photographs to the Customer Care Co-ordinator/Administrator
- Complete mileage forms, SHE forms, invoices forms and submit on the last day of the month
- Report any repetitive defects on active and non-active sites to the Customer Care Manager/Executive to discuss with the Commercial/Technical Director
What you\’ll need
To be successful in the role, we are looking for:
- Comprehensive knowledge of construction and ability to problem-solve with defects, likely to come from a background in the trades e.g. Painting, Decorating, Carpentry and Joinery
- Excellent interpersonal skills and ability to deal with customers in a friendly and professional manner, and exhibit high service standards to ensure customer expectations are met
Our Company and Benefits
We\’ve been nationally recognised as a 5 star housebuilder since 2010 for supplying high-quality homes for all generations. That\’s more than any other major housebuilder. It\’s because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs.
Barratt adopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues.
We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, age, sexuality, disability, background or any other characteristic, can progress and be proud to work for us.
As part of working for Barratt Redrow PLC and specifically for this role we offer:
- Competitive Salary
- Competitive Bonus Scheme
- Private Medical Cover – Single Cover
- 26 days\’ holiday (increase by 1 day for every 3 years\’ continuous service up to 29 days)
- Choice of Flexible Benefits
- Enhanced Family Friendly Policies
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service
-
Industries
Building Construction
Referrals increase your chances of interviewing at Barratt Redrow by 2x
Sign in to set job alerts for “Customer Service Technician” roles.
Rugby, England, United Kingdom 5 days ago
Leighton Buzzard, England, United Kingdom 2 months ago
Northampton, England, United Kingdom 1 month ago
Northampton, England, United Kingdom 1 day ago
Northampton, England, United Kingdom 4 days ago
Northampton, England, United Kingdom 1 week ago
Bedford, England, United Kingdom 4 days ago
Northampton, England, United Kingdom 1 month ago
Customer Service Representative (German-speaking)
Customer Service Representative (German-speaking)
Customer Service Representative (German-speaking)
French Customer Service Representative – (Hybrid, mostly remote)
Customer Service Representative (German-speaking)
Silverstone, England, United Kingdom 1 day ago
Daventry, England, United Kingdom 2 weeks ago
Northampton, England, United Kingdom 1 month ago
Daventry, England, United Kingdom 1 week ago
Customer Service Representative (German-speaking)
Lutterworth, England, United Kingdom 2 weeks ago
Milton Keynes, England, United Kingdom 2 months ago
Distribution Customer Service Representative
Bruntingthorpe, England, United Kingdom 2 weeks ago
Technician (VAS/Field Service) – Wilstead, Bedford
Bedford, England, United Kingdom 17 hours ago
Milton Keynes, England, United Kingdom 2 weeks ago
Bedford, England, United Kingdom 6 days ago
Buckingham, England, United Kingdom 5 days ago
Dutch Customer Service Representative – (Hybrid, mostly remote)
Northampton, England, United Kingdom £28,000.00-£35,000.00 2 weeks ago
German Customer Service Representative – (Hybrid, mostly remote)
Banbury, England, United Kingdom 14 hours ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Customer Care Technician employer: Barratt Redrow
Contact Detail:
Barratt Redrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Technician
✨Tip Number 1
Familiarise yourself with the construction industry, especially the common defects and solutions. This knowledge will help you demonstrate your problem-solving skills during any interviews.
✨Tip Number 2
Practice your interpersonal skills by engaging in role-play scenarios where you handle customer complaints or queries. This will prepare you to showcase your friendly and professional manner when interacting with potential customers.
✨Tip Number 3
Research Barratt Redrow’s values and recent projects. Being able to discuss their commitment to quality and customer care will show your genuine interest in the company and the role.
✨Tip Number 4
Prepare examples from your past experiences that highlight your punctuality and ability to resolve issues quickly. These anecdotes will be valuable in demonstrating your fit for the Customer Care Technician position.
We think you need these skills to ace Customer Care Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Care Technician role. Understand the key responsibilities and required skills, especially the emphasis on construction knowledge and customer service.
Tailor Your CV: Customise your CV to highlight relevant experience in construction or customer service. Include specific examples of how you've resolved issues or provided excellent service in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for quality and professionalism. Mention your understanding of the company's commitment to customer care and how your background aligns with their values.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at Barratt Redrow
✨Show Your Construction Knowledge
Make sure to highlight any relevant experience you have in construction or building trades. Be prepared to discuss specific examples of how you've solved problems or dealt with defects in the past.
✨Demonstrate Customer Service Skills
Since this role is customer-facing, it's crucial to showcase your interpersonal skills. Share examples of how you've provided excellent service and resolved customer issues in a friendly and professional manner.
✨Be Punctual and Organised
Emphasise your ability to manage time effectively. Discuss how you ensure appointments are attended on time and how you prepare for them by sourcing necessary materials in advance.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific situations related to defect resolution. Think through potential scenarios and how you would approach them, focusing on quality and professionalism.
