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- Tasks: Drive excellence in apprenticeship provision and support continuous improvement for learners.
- Company: Join Captiva Learning, a leading apprenticeship provider dedicated to enhancing productivity through lifelong learning.
- Benefits: Enjoy a £40,000 salary, 25 days leave, flexible working, and private healthcare after probation.
- Why this job: Make a real impact in a people-first organisation while developing your skills in a dynamic environment.
- Qualifications: Strong background in quality assurance and exceptional communication skills are essential; coaching experience is a plus.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 32000 - 48000 £ per year.
Get AI-powered advice on this job and more exclusive features.
This range is provided by Captiva Learning. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Captiva Learning
Head of People and Culture at Captiva Learning Ltd
QUALITY IMPROVEMENT PARTNER
As a Quality Improvement Partner, you’ll work at the heart of our apprenticeship provision driving excellence, supporting continuous improvement, and helping to ensure every learner has an exceptional experience. You’ll work closely with our Professional Learning Mentors (PLMs), Delivery Team Managers (DTMs), and wider quality and curriculum teams to embed quality into everything we do.
Key Responsibilities
• Lead themed deep dives
• Conduct risk-based sampling of allocated PLMs
• Carry out at least one observation per PLM each year, triggering improvement plans within
two weeks if standards aren’t met
• Gather and act on feedback from learners and employers, resolving concerns within two
weeks and escalating where necessary.
• Support with staff CPD, lead standardisations, training and inductions of new delivery staff.
• QA curriculum resources and design.
• Provide exemplars for PLMs and support with evidence queries.
• Monitor learner portfolios monthly sampling based on the PLM risk rating.
Skills, Knowledge and Experience
• A strong grounding in apprenticeship quality assurance
• Exceptional stakeholder management and communication skills
• A background in coaching, mentoring or staff development is highly desirable
• Experience working with OneFile or other learner management systems is a bonus
Personal Qualities
• You’re solutions-focused, calm under pressure, and thrive in a fast-moving environment
• You have outstanding attention to detail and a deep commitment to learner success
• You’re someone who builds trust quickly and leads with empathy and clarity
• You’re naturally curious, self-motivated, and always up for a challenge
Salary & Benefits
• £40,000 starting salary (DOE)
• 25 days annual leave plus bank holidays (+1 day for every year of service, up to 30 days)
• Flexible, home-based role with occasional national travel
• Private healthcare following successful completion of probation period
• Ongoing CPD and progression opportunities
• A chance to make a real difference in a high-impact, people-first organisation
The Company
Captiva Learning is an approved apprenticeship provider offering professional programmes that benefit apprentices and employers. We support the growth of apprenticeships and lifelong learning to enhance productivity in the British economy.
Captiva is the home to three colleges: The National College of Education (NCE), The National Centre for Leadership and Management (NCLM), and Premier Pathways. Collectively, these colleges serve over 2,000 current learners.
Captiva strives for a more inclusive work environment that attracts a diverse group of applicants and signals our commitment to celebrating and promoting diversity. We are committed to equality of opportunity for all. Applications from individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marital status or civil partnership.
INNOVATION
Celebrate those that challenge the status quo
Foster a culture of own mental and emotional processes
Seek out opportunities
Open to different ways of doing things, happy to change direction when needed
Inspired by challenges and variety
COLLABORATION
Encourage collective thinking which promotes our value of Innovation
Manage through trust and alignment, not control
Champion others’ ideas and achievements
Have a team orientated approach
EXCELLENCE
Be hungry to learn and progress
Take pride in the work that you do
Be resilient to change and challenges
Be kind and responsive and above all be dependable in every task that you do.
We are committed to building an inclusive culture and welcome applications from all backgrounds, including underrepresented groups.
If you would like to be part of the Captiva Team, please send your CV and a covering letter to
If you don’t meet all the criteria below but are interested in our company, feel free to contact us about other opportunities. We’re happy to discuss options with you.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Quality Assurance
-
Industries
Education
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Quality Improvement Partner employer: Captiva Learning
Contact Detail:
Captiva Learning Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Improvement Partner
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Quality Improvement Partner. Understanding the specific tasks, such as leading themed deep dives and conducting risk-based sampling, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of Captiva Learning. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your discussions with recruiters.
✨Tip Number 3
Showcase your stakeholder management skills by preparing examples of how you've successfully communicated and collaborated with various teams in previous roles. This is crucial for a position that requires working closely with Professional Learning Mentors and Delivery Team Managers.
✨Tip Number 4
Research the latest trends in apprenticeship quality assurance. Being knowledgeable about current practices and innovations in the field will not only impress your interviewers but also show your commitment to continuous improvement.
We think you need these skills to ace Quality Improvement Partner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in quality assurance and apprenticeship programmes. Use specific examples that demonstrate your skills in stakeholder management, coaching, and mentoring.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving learner experiences and detail how your background aligns with the responsibilities of the Quality Improvement Partner role. Mention any specific achievements that showcase your commitment to excellence.
Showcase Relevant Skills: Emphasise your exceptional communication skills and attention to detail. Provide examples of how you've successfully resolved issues or implemented improvements in previous roles, particularly in educational settings.
Research Captiva Learning: Familiarise yourself with Captiva Learning's mission and values. Mention in your application how you can contribute to their goal of fostering an inclusive and high-impact learning environment.
How to prepare for a job interview at Captiva Learning
✨Understand the Role Thoroughly
Before your interview, make sure you have a solid grasp of what a Quality Improvement Partner does. Familiarise yourself with the key responsibilities and how they align with your skills and experiences. This will help you articulate how you can contribute to the team.
✨Showcase Your Stakeholder Management Skills
Given the importance of communication in this role, prepare examples that demonstrate your exceptional stakeholder management abilities. Think about times when you've successfully collaborated with different teams or resolved conflicts.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Prepare scenarios where you had to implement quality improvements or manage feedback effectively, highlighting your solutions-focused approach.
✨Emphasise Your Commitment to Continuous Improvement
Captiva Learning values a culture of excellence and innovation. Be ready to discuss how you’ve contributed to continuous improvement in previous roles, and express your enthusiasm for fostering a similar environment within their organisation.
