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- Tasks: Join our Claims team, handling customer queries and supporting claims processes.
- Company: Zego is revolutionising motor insurance for good drivers since 2016, with numerous awards and funding.
- Benefits: Enjoy a competitive salary, private medical insurance, share options, and generous holiday allowance.
- Why this job: This role offers growth, a supportive culture, and the chance to make a real impact in insurance.
- Qualifications: No prior insurance experience needed; just bring enthusiasm, attention to detail, and a proactive mindset.
- Other info: This is a 6-month contract with potential for extension or permanent position.
The predicted salary is between 24000 - 36000 £ per year.
About Zego
At Zego, we understand that traditional motor insurance holds good drivers back. It\’s too complicated, too expensive, and it doesn\’t reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers.
From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We\’ve sold tens of millions of policies and raised over $200 million in funding and picked up numerous awards, including the Insurance Claims Team Of The Year 2024 as awarded at The Insurance Post\’s Claims & Fraud Awards. And we’re only just getting started.
That’s where you come in…
We’re on the lookout for a passionate, driven, and eager Claims Administrator to grow with our team in Halifax.
This is a great opportunity for individuals without prior insurance experience, but who are eager to learn and thrive in a dynamic environment within an Insurance company.
What you will be doing
- You will become a valuable member of an expanding Claims team, playing a crucial role in achieving the company\’s objectives.
- Taking calls and responding to customer queries via email.
- You will be responsible for handling FNOL- first notification of loss calls/claims for our motor customers and responding promptly to customer inquiries.
- You will ensure excellent levels of customer satisfaction and provide professional customer support.
- You will support the wider claims team with customer files, claims data, investigations and third party prviders.
What you will need to be successful
- You bring a positive and proactive mindset, displaying enthusiasm for acquiring new knowledge and embracing challenges.
- You have an eye for detail and a flair for building rapport.
- You have the ability to multitask, set priorities and manage time effectively.
- We are looking for a dedicated and flexible individual to join our team. This position is offered on a 6 months contract with a potential of a permanent position or extension.
What’s it like to work at Zego?
Joining Zego is a career-defining move. People go further here, reaching their full potential to achieve extraordinary things.
We’re spread throughout the UK and Europe, and united by our drive to get things done. We’re proud of our company and our culture – a friendly and inclusive space where we can lift each other up and celebrate our wins every day.
Together, we’re setting the bar higher, delivering exceptional work that makes a difference. Our people are the most important part of our story, and everyone here plays a role. There’s loads of room to learn and grow, and you’ll get the freedom to steer your career wherever you want.
You’ll work alongside a talented group who embrace each other\’s differences and aren’t afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be. Together, we’re making insurance matter.
How we work
We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid.
Your training will be delivered in office full time, after that we will ask you to spend at least one day a week in our Halifax office. We cover the costs for all company-wide events (3 per year), and also provide a separate hybrid contribution to help pay towards other travel costs.
We think it’s a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.
Our approach to AI
We believe in the power of AI to meaningfully improve how we work – helping us move faster, think differently, and focus on what matters most. At Zego, we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career – and we’ll provide you with the tools, support, and freedom to do it well.
Benefits
We reward our people well. Join us and you’ll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. We also offer an annual flexible hybrid working contribution, which you can use to support with your travel to the office or towards your own personal development. And that’s just for starters!
We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.
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Claims Administrator- 6 months FTC employer: Zego
Contact Detail:
Zego Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Administrator- 6 months FTC
✨Tip Number 1
Familiarise yourself with the basics of motor insurance and claims processes. Even if you don't have prior experience, understanding key terms and concepts can help you engage in conversations during interviews and demonstrate your eagerness to learn.
✨Tip Number 2
Showcase your customer service skills by preparing examples from previous roles or experiences where you've successfully handled queries or resolved issues. Zego values excellent customer satisfaction, so highlighting your ability to build rapport will set you apart.
✨Tip Number 3
Emphasise your adaptability and willingness to embrace challenges. Zego is looking for a proactive mindset, so be ready to discuss how you've tackled new situations or learned new skills in the past.
✨Tip Number 4
Research Zego's company culture and values. Understanding their mission to change traditional motor insurance can help you align your responses during interviews, showing that you're not just interested in the role but also in contributing to their vision.
We think you need these skills to ace Claims Administrator- 6 months FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Claims Administrator role. Emphasise your customer service abilities, attention to detail, and any experience in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention why you are drawn to Zego's mission and how your proactive mindset and eagerness to learn make you a great fit for the team.
Highlight Transferable Skills: If you lack direct insurance experience, focus on transferable skills such as communication, problem-solving, and multitasking. Provide examples from previous roles or experiences where you demonstrated these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Claims Administrator.
How to prepare for a job interview at Zego
✨Show Your Enthusiasm
Zego is looking for passionate individuals, so make sure to express your eagerness to learn and grow during the interview. Share examples of how you've embraced challenges in the past.
✨Demonstrate Attention to Detail
As a Claims Administrator, you'll need to handle customer queries and claims data accurately. Prepare to discuss how you ensure precision in your work and provide examples of when your attention to detail made a difference.
✨Highlight Your Communication Skills
Since the role involves taking calls and responding to emails, it's crucial to showcase your communication abilities. Practice articulating your thoughts clearly and consider discussing any previous experiences where you successfully resolved customer issues.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to multitask. Think of scenarios where you've had to prioritise tasks or manage time effectively, and be ready to share those experiences.
