Injury Management Advisor
Injury Management Advisor

Injury Management Advisor

North East Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Provide coaching and expertise in injury management while assessing personal injury claims.
  • Company: Join Suncorp, a leader in personal injury insurance dedicated to customer recovery and community support.
  • Benefits: Enjoy flexible work options, career development, and a culture that values diversity and inclusion.
  • Why this job: Be part of a high-performing team that makes a real impact on people's lives and well-being.
  • Qualifications: Degree in Allied Health and at least 2 years of clinical experience required.
  • Other info: Suncorp promotes a healthy work-life balance and has been recognised for gender equality.

The predicted salary is between 36000 - 60000 £ per year.

Take the next step. Be part of something bigger at Suncorp.

  • Provide side by side technical coaching and mentoring to team members in injury management and strategy

Personal Injury Insurance aspires to be partners in our customers’ recoveries and return them to their lives, while doing the right thing for our business, shareholders and the community.

The role provides clinical and injury management technical expertise to assess personal injury claims for reasonable and appropriate / necessary treatment and rehabilitation requirements and enable the various departments to achieve their claims management objectives.

This role also contributes to and drives proactive claims management across the Personal Injury Insurance division through early identification and management of rehabilitation needs, applying evidence based injury management principles, ensuring that cost effective intervention is provided in a timely manner, as well as influencing effective claims strategies to achieve sustainable and appropriate RTW outcomes.

The coaching and mentoring of Claim handlers are carried out by this role, to ensure a sound understanding of injury management is applied when making decisions and to assist the development of legislative and regulatory knowledge and skills.

What you’ll do (not limited to):

  • Review claim files and provide subject matter expertise to claims handlers – including interpreting medical reports, providing injury management advice and determining rehabilitation and treatment requirements
  • Prepare professional written and verbal advice to claims handlers on reasonable and appropriate / necessary treatment and rehabilitation services and recommendations for future rehabilitation management
  • Provide consistent injury management expertise and support to ensure ongoing quality decisions and provide input into claims strategy
  • Actively share knowledge, advise, and coach others to build and develop injury management capabilities to create a ‘high performing team” environment
  • Support the team leader to identify development opportunities and trends to improve individual and team performance and claim outcomes.

What you will bring:

  • Degree in Allied Health related discipline is mandatory
  • Minimum 2 years Clinical experience
  • Customer Service experience
  • Minimum 2 years Workers Compensation – Desired
  • Minimum 2 years Occupational Rehabilitation experience – Desired
  • Ability to identify developmental needs of team members and recommend training activities to achieve positive outcomes.

Culture:

Working as part of the Suncorp Group you will have access to an unparalleled range of job opportunities across insurance and corporate services. We promote a high-performance culture where people are rewarded for effort and dedication. We recognise and value commitment and encourage our people to maintain a healthy balance between their career and personal time. Suncorp has been awarded Employer of Choice for Gender Equality (EOCGE) by the Workplace Gender Equality Agency (WGEA) for seven years in a row.

We believe we are at our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

For more information or if you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact Annette_frasca@suncorp.com.au for a confidential conversation.

Advertised: 01 Aug 2025 AUS Eastern Standard Time
Applications close: 15 Aug 2025 AUS Eastern Standard Time

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Utilise your Allied Health experience and join our friendly Newcastle team

Utilise your Allied Health experience and join our friendly Newcastle team

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Injury Management Advisor employer: Suncorp

At Suncorp, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values diversity and promotes career development. As an Injury Management Advisor in our Newcastle team, you will benefit from flexible working arrangements, comprehensive training opportunities, and the chance to make a meaningful impact on our customers' recoveries while being part of a high-performing team recognised for its commitment to gender equality.
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Contact Detail:

Suncorp Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Injury Management Advisor

Tip Number 1

Familiarise yourself with the latest trends and best practices in injury management. This will not only help you during interviews but also demonstrate your commitment to staying updated in your field.

Tip Number 2

Network with professionals in the injury management and personal injury insurance sectors. Attend relevant workshops or seminars to meet potential colleagues and learn more about the company culture at Suncorp.

Tip Number 3

Prepare to discuss specific examples from your clinical experience that showcase your ability to assess claims and provide effective rehabilitation strategies. Real-life scenarios can make a strong impression.

Tip Number 4

Highlight your coaching and mentoring skills during discussions. Suncorp values a high-performing team environment, so be ready to share how you've helped others develop their capabilities in previous roles.

We think you need these skills to ace Injury Management Advisor

Clinical Expertise in Injury Management
Knowledge of Personal Injury Insurance
Understanding of Rehabilitation Principles
Ability to Interpret Medical Reports
Coaching and Mentoring Skills
Strong Communication Skills
Customer Service Orientation
Experience in Workers Compensation
Occupational Rehabilitation Knowledge
Analytical Skills for Claims Assessment
Problem-Solving Skills
Team Development and Performance Improvement
Evidence-Based Decision Making
Adaptability to Changing Environments

Some tips for your application 🫡

Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Injury Management Advisor position. Tailor your application to highlight relevant experiences that align with these expectations.

Highlight Relevant Experience: Emphasise your clinical experience and any background in workers' compensation or occupational rehabilitation. Use specific examples to demonstrate how your skills can contribute to the team's success in injury management.

Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for injury management and your commitment to supporting team members. Mention your coaching and mentoring abilities, as well as your understanding of evidence-based practices.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or inconsistencies. A polished application reflects your attention to detail and professionalism, which are crucial in this role.

How to prepare for a job interview at Suncorp

Understand the Role

Make sure you thoroughly understand the responsibilities of an Injury Management Advisor. Familiarise yourself with personal injury claims, rehabilitation processes, and the importance of effective communication with claims handlers.

Showcase Your Expertise

Prepare to discuss your clinical experience and how it relates to injury management. Be ready to provide examples of how you've successfully assessed claims or provided rehabilitation advice in previous roles.

Demonstrate Coaching Skills

Since the role involves mentoring team members, think of specific instances where you've coached or trained others. Highlight your ability to identify developmental needs and how you've contributed to a high-performing team environment.

Align with Company Culture

Research Suncorp's values and culture, especially their commitment to diversity and inclusion. Be prepared to discuss how your personal values align with theirs and how you can contribute to a positive workplace culture.

Injury Management Advisor
Suncorp

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