Customer Service Apprenticeship - London

Customer Service Apprenticeship – London

Join to apply for the Customer Service Apprenticeship – London role at Paragon Skills

Customer Service Apprenticeship – London

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Join to apply for the Customer Service Apprenticeship – London role at Paragon Skills

Job Description

We are seeking a motivated apprentice to join our London team based in Hounslow. This role offers a unique opportunity to gain hands-on experience predominantly supporting the Customer Service team as well as providing support to other business areas as needed.

Job Description

We are seeking a motivated apprentice to join our London team based in Hounslow. This role offers a unique opportunity to gain hands-on experience predominantly supporting the Customer Service team as well as providing support to other business areas as needed.

This apprenticeship offers structured training and mentorship in Customer Service and the chance to build a solid foundation for a career in Customer Service. Recruitment for this position will be in conjunction with our chosen apprenticeship provider.

Responsibilities

• Proactively provide customers with accurate track and trace information and escalate where necessary to second line customer support.
• Present a professional image of the company to all at all times.
• Receive and resolve customer service queries and/or complaints in a timely manner.
• Respond to customer requests for collections, ensuring all service related issues are met.
• Liaise with appropriate service supplier to arrange collections where necessary.
• Record full and timely details of all customer contact within relevant systems.
• Ensure accurate documentation is completed and passed to relevant internal department/s where necessary.
• Ensure all reports are completed accurately and in a timely manner.
• Ensure all customer service and sales procedures are followed at all times.
• Maintain an awareness of operational and routing procedures.
• Escalate all problems that cannot be resolved to the Customer Service Manager.

What do we offer?

• Apprenticeship Salary
• Life Assurance 2 x salary
• 25 days holiday per annum + bank holidays (increases with length of service)
• Employee Assistance Programme

Skills Required

• Communication skills
• Attention to detail
• Customer care skills

Training

Founded in 1974, we\’ve been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.

On completion of this 12 month apprenticeship you will have gained your Customer Service Level 2 Apprenticeship.

Prospects

Possibility of a full time role after the completion of the Apprenticeship.

Seniority level

• Seniority level

  Internship

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Education Administration Programs

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