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- Tasks: Support the sales team with admin tasks and manage training bookings.
- Company: Join one of the UK's largest private training providers, renowned for excellence.
- Benefits: Enjoy 25 days holiday, a pension scheme, and a health cashback plan.
- Why this job: Be part of a dynamic team that values organisation and customer service.
- Qualifications: GCSE grade C in English and maths or equivalent; two years admin experience required.
- Other info: Free parking and an annual volunteering day to give back to the community.
The predicted salary is between 24000 - 36000 £ per year.
The Sales Support Administrator is responsible for administration functions connected to Funded, Private NVQ and Commercial Courses. We are proud to be nationally recognised as one of the UK’s largest private training providers. We are currently recruiting for a highly organised, qualified Sales Support Administrator to join our existing team. The successful candidate will undertake the following main Duties and Responsibilities: Working with the Sales Team to ensure all system records, Leads and Sales Opportunities are complete, updated and accurate Responsible for booking training with 3rd party training providers via email and online portal/platforms Ensuring all confirmed bookings are updated on company CRM system Responsible for sending out delegate joining instructions in an accurate and timely manner Responsible for chasing paperwork eg. Delegate registration and results forms from 3rd party training providers Ensuring the timely distribution of delegate certificates to our clients Chase overdue and outstanding certificates with training providers Processing grant claims on CITB online platform Answering and resolving incoming internal/external customer queries via phone & email Notifying awarding bodies of upcoming course schedule Ensure CRM system is updated with changes to courses, dates, delegate attendees, cancellations etc Accurate archiving of hard and soft copy documentation and certificates Follow up confirmations from the 3rd party training providers for courses scheduled the following week Follow up confirmations of delegate attendance and results from completed courses The ideal candidate must possess the following Skills, Experience and Qualities: Strong attention to detail Excellent customer service skills Proficient ICT skills, particularly with Microsoft packages Strong communication and interpersonal skills Ability to cope well under pressure. Strong organisation Skills Minimum of two years’ experience in an admin role Enthusiasm in the workplace The ideal candidate may possess the following desirable Skills, Experience and Qualities: Experience within the work-based learning sector. The ideal candidate must possess the following qualifications: Educated to a minimum of GCSE grade C in English and maths or equivalent. Benefits: A competitive salary 25 days holiday + Bank Holidays plus two days additional annual leave following two years’ service Holiday buy and sell scheme Employer contributory pension scheme Health Cash Back Scheme Annual Volunteering Day Referral programme Free parking No Agencies – Thank you
Sales Support Administrator employer: Construction Skills People
Contact Detail:
Construction Skills People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Administrator
✨Tip Number 1
Familiarise yourself with our CRM system and other relevant software. Being proficient in these tools will not only help you stand out but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Showcase your organisational skills by preparing a mock schedule or plan for managing training bookings. This will illustrate your ability to handle multiple tasks efficiently, which is crucial for the Sales Support Administrator role.
✨Tip Number 3
Brush up on your customer service skills. Think of examples from your past experiences where you successfully resolved queries or improved client satisfaction, as this will be key in your interactions with both internal teams and external providers.
✨Tip Number 4
Network with professionals in the work-based learning sector. Engaging with others in the field can provide insights into the role and may even lead to valuable connections that could support your application.
We think you need these skills to ace Sales Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Emphasise your attention to detail and organisational skills, as these are crucial for the Sales Support Administrator role.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Mention your experience with CRM systems and your ability to handle customer queries effectively.
Showcase Relevant Skills: In your application, clearly outline your ICT proficiency, particularly with Microsoft packages. Provide examples of how you've used these skills in previous roles to support sales or administrative functions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your strong attention to detail, which is essential for this position.
How to prepare for a job interview at Construction Skills People
✨Showcase Your Organisational Skills
As a Sales Support Administrator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. This will demonstrate your ability to handle the responsibilities outlined in the job description.
✨Highlight Your Attention to Detail
Attention to detail is crucial for this role. During the interview, mention specific instances where your meticulous nature helped avoid errors or improved processes. This will reassure the interviewer that you can maintain accuracy in system records and documentation.
✨Demonstrate Customer Service Excellence
Excellent customer service skills are essential. Be ready to discuss how you've effectively resolved customer queries in the past, whether through phone or email. This will show that you can handle internal and external communications professionally.
✨Familiarise Yourself with CRM Systems
Since you'll be updating the CRM system regularly, it's beneficial to have a basic understanding of how these systems work. If you have experience with any specific CRM software, mention it during the interview. If not, express your willingness to learn quickly.
