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For Companies At a Glance
- Tasks: Lead the UK Customer Service department and drive business growth.
- Company: Join Swisslog, a world leader in Robotics transforming intralogistics.
- Benefits: Enjoy competitive salaries, career development, and a dynamic work environment.
- Why this job: Make a real impact while working with cutting-edge technology and a passionate team.
- Qualifications: 5+ years in management, technical degree, and strong leadership skills required.
- Other info: Manage a diverse team of over 150 employees across multiple functions.
The predicted salary is between 43200 - 72000 £ per year.
Senior Director of Customer Service UK
Where do people love what they do, and being great at what they do?
At Swisslog, that’s where! Our teams are the heart of a world-leading Robotics company that’s harnessing the power of technology to shape the future of intralogistics. The result? We’re transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets.
Responsibilities
Make an impact
This is an exciting opportunity for a highly skilled and experienced individual to lead the UK Customer Service department. You will be part of the EMEA Customer Service management team and will take ownership of developing and executing the Head of Customer Service role within the UK. You will have profit and loss responsibility with the authority and scope to make decisions.
This position will be responsible for generating and executing an approved business plan to ensure a healthy growing business. The successful candidate will oversee the development and growth of the department by observing the market and identifying future prospects while maintaining excellent customer support to our existing client base. You will be responsible for setting and achieving budgets and forecasts to maintain competitive cost levels.
You will manage over 150 employees across multiple functions, such as Field Service, System Operations (residential teams), Controls Service, and Software. You are a team player and will work closely with different parts of Swisslog, like Operations and Sales, to ensure the best possible customer experience.
Application Requirements
What you need to succeed
All applicants must demonstrate excellent leadership skills with a proven track record in dealing with high-level Employee Relations topics. They must be excellent face-to-face communicators, with success and experience in managing growing service operations, including large contracts and developing customer relationships. The successful candidate must be self-driven, results-oriented, positive, and focused on high quality and business profit. Professionalism, credibility, and comfort in dealing with senior customer executives are essential.
Additionally, candidates should meet the following criteria:
- Technical degree qualified or equivalent
- 5+ years managerial experience in a technical environment, preferably service
- Proven success in managing large customer contracts and operations with commercial acumen
- Demonstrated ability to develop and grow departments and colleagues
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Senior Director of Customer Service UK employer: Swisslog Holding AG
Contact Detail:
Swisslog Holding AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Director of Customer Service UK
✨Tip Number 1
Network with professionals in the customer service and robotics sectors. Attend industry events or webinars where you can meet potential colleagues or leaders from Swisslog. Building these connections can give you insights into the company culture and expectations.
✨Tip Number 2
Research Swisslog's recent projects and initiatives in the UK market. Understanding their current challenges and successes will allow you to tailor your discussions during interviews, showcasing how your experience aligns with their goals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed large teams and contracts in previous roles. Highlighting your leadership style and results-driven approach will resonate well with the hiring team.
✨Tip Number 4
Familiarise yourself with the latest trends in customer service technology and intralogistics. Being knowledgeable about innovations in the field will demonstrate your commitment to staying ahead and improving customer experiences at Swisslog.
We think you need these skills to ace Senior Director of Customer Service UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership skills and experience in managing large service operations. Focus on quantifiable achievements, such as successful contract management and team growth, to demonstrate your suitability for the Senior Director role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and how your background aligns with Swisslog's mission. Mention specific examples of how you've improved customer relationships and operational efficiency in previous roles.
Highlight Relevant Experience: Clearly outline your managerial experience in a technical environment, especially any roles where you dealt with high-level Employee Relations topics. This will show that you have the necessary skills to lead the UK Customer Service department effectively.
Showcase Your Communication Skills: Since excellent face-to-face communication is crucial for this role, consider including examples of successful interactions with senior executives or clients. This could be in the form of testimonials or specific instances where your communication led to positive outcomes.
How to prepare for a job interview at Swisslog Holding AG
✨Showcase Your Leadership Skills
As a Senior Director of Customer Service, you'll need to demonstrate your leadership capabilities. Prepare examples of how you've successfully managed teams and resolved high-level Employee Relations issues in the past.
✨Communicate Effectively
Since face-to-face communication is crucial for this role, practice articulating your thoughts clearly and confidently. Be ready to discuss how you’ve built strong relationships with customers and stakeholders.
✨Demonstrate Commercial Acumen
Be prepared to discuss your experience with profit and loss responsibilities. Highlight specific instances where your decisions positively impacted the business's financial performance.
✨Prepare for Technical Questions
Given the technical nature of the role, brush up on relevant industry knowledge and be ready to discuss how your technical background supports your ability to lead a customer service department effectively.
