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For Companies At a Glance
- Tasks: Join our team to serve food, operate tills, and maintain a clean environment.
- Company: The Sheffield College transforms lives through learning for 13,000 students annually.
- Benefits: Enjoy £13.87 per hour, enhanced pension, free parking, and health support.
- Why this job: Be part of a diverse team making a real impact in students' lives.
- Qualifications: No specific qualifications required; just bring your enthusiasm and teamwork spirit.
- Other info: Multiple positions available; we value diversity and support applicants with disabilities.
About Us
The Sheffield College is a further and higher education institution dedicated to providing academic, vocational, and professional qualifications to approximately 13,000 young people and adults annually. Our mission is to transform lives through learning, advocating for inclusivity and diversity at every stage.
About The Role
Working for our subsidiary company, Sparks Managed Services, at The Advanced Technology Centre Campus, Customer Services Assistants work as part of a team to provide professional, friendly, high quality and efficient service to the colleges students, staff and visitors. Customer service assistants are accountable to the Catering Supervisor and play a key role in maintaining a safe and hygienic workplace.
Main Responsibilities
- Helping to prepare and serve food
- Operating a till
- Table clearing
- Dishwashing
- Cleaning of large- and small-scale equipment
From time to time these responsibilities may be reviewed so that they evolve as part of the college\’s strategic growth and success. You may also be required to take on other tasks related to the job to support the College in the delivery of its strategic aims, without changing the role\’s main purpose.
For further information about the role please contact Mark Farnsworth – Head of Catering Services.
What We Can Offer You
As the successful candidate, you will be offered a salary of £24,727 (Pro rata for hours worked) based upon a combination of the skills, knowledge and experience that you can bring to the role.
Our Benefits
- Enhanced Pension contributions scheme with Nest – 3%
- Annual leave – 30 Days (222 hours) + 8 Bank Holidays (59.2 hours); this includes a discretionary Christmas closure period
- Health and wellbeing: Employee assistance programme through Bupa, Occupational Health through PAM, Free eye tests for VDU users
- Free Parking is available at the majority of our campuses
Legal and Equality Statements
We are a Disability Confident employer and are committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee. If you require any reasonable adjustments or any support at any point throughout the process, please contact us.
As part of our commitment through the Armed Forces Covenant, we are pledged to support the Armed Forces Community.
We are an employer who is committed to safeguarding and promoting the welfare of students. Successful applicants will be required to have an enhanced DBS check and will be subject to safer recruiting procedures. Further details on our safer recruiting procedures, including the employment of ex-offenders can be found here Safeguarding.
As a Leader in Diversity employer, we encourage applications from everyone and value diversity in our workforce.
Next Steps
To apply: Click apply online and follow the links to complete the online application. For queries regarding the application process, please contact the Recruitment Team. CVs are currently not accepted.
Closing date
05/01/2026. Please be aware: If we have a high number of applications, we may decide to close the vacancy earlier.
Seniority Level
Entry level
Employment Type
Part-time
Job Function
Customer Service
Industries
Administrative and Support Services
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Customer Service Assistant employer: The Sheffield College
Contact Detail:
The Sheffield College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the Sheffield College's mission and values. Understanding their commitment to inclusivity and diversity will help you align your responses during any interviews, showcasing that you share their vision.
✨Tip Number 2
Highlight any previous customer service experience you have, especially in food service or hospitality. Be ready to discuss specific situations where you provided excellent service, as this role heavily relies on maintaining high standards of customer care.
✨Tip Number 3
Prepare to demonstrate your teamwork skills. Since you'll be working closely with others, think of examples where you've successfully collaborated with a team to achieve a common goal, particularly in a fast-paced environment.
✨Tip Number 4
Research the specific responsibilities of a Customer Service Assistant at Sparks Teaching Services. Being knowledgeable about tasks like food preparation and hygiene standards will show your enthusiasm for the role and readiness to contribute from day one.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Assistant position. Tailor your application to highlight relevant experience and skills that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous customer service experience, skills, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide high-quality service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the college's mission. Highlight specific examples from your past experiences that showcase your ability to work in a team, handle customer inquiries, and maintain a hygienic workplace.
Follow Application Instructions: Make sure to follow the application instructions provided in the job posting. Submit your application through the specified link and ensure all required documents are included. Double-check for any errors before hitting submit.
How to prepare for a job interview at The Sheffield College
✨Know the Role
Familiarise yourself with the responsibilities of a Customer Service Assistant. Understand tasks like food preparation, till operation, and maintaining cleanliness. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your People Skills
Customer service is all about interaction. Be prepared to share examples of how you've provided excellent service in the past. Highlight your ability to communicate effectively and handle difficult situations with a friendly attitude.
✨Emphasise Teamwork
Since you'll be working as part of a team, it's important to show that you can collaborate well with others. Discuss any previous experiences where you worked in a team setting and how you contributed to achieving common goals.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the role or the college itself. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Consider asking about the team dynamics or opportunities for professional development.
