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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring exceptional customer service and operational efficiency.
- Company: Join Tim Hortons, a beloved Canadian brand expanding rapidly in the UK.
- Benefits: Enjoy a competitive salary of £32,000 plus bonuses and opportunities for career growth.
- Why this job: Be part of an exciting journey with a focus on customer satisfaction and teamwork.
- Qualifications: Previous restaurant management experience and strong communication skills are essential.
- Other info: Flexible working hours and a passion for coffee are key to thriving in this role.
The predicted salary is between 24000 - 32000 £ per year.
Location: IP1 5QP
Salary: £32,000 plus Bonus
Want to be part of something incredible?
Tim Hortons has an ever-growing presence in the UK and we need great people like you to join us!!
Are you an outgoing Manager with experience in restaurants, quick service or coffee shops?
Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee and we have an ever-growing presence in the U.K, with exciting plans to open hundreds of restaurants over the next 10 years.
We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Managers to join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return you will be rewarded with a competitive salary, with the opportunity to grow with us and carve a glorious career.
To apply for the position of Restaurant Manager you will be a great leader and positive team player, who has previous experience in the Restaurant & Customer Service sector within a dynamic, fast paced environment. You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends.
If you have a passion for leading a dynamic team, thrive on customer satisfaction and have a healthy obsession with coffee then we would love for you to get in touch
As Restaurant Manager, We Look For Someone Who
- Has an outgoing and positive personality, as let\’s face it, work should not be dull!
- Has the ability to manage and develop a passionate team, & ready and willing to give the best Guest experiene
Key Responsibilities
As a Tim Hortons Restaurant Manager, you will have the overall responsibility for:
Customer Service
- Lead by example treating customers as top priority.
- Be customer focused in all areas of the restaurant operations.
- Accurate staff scheduling that meets customer demand.
- Support the whole team to maintain operational efficiency,
- Conduct regular store walks, in the eyes of the customer.
People
- Encourage staff to share suggestions and concerns.
- Recruitment of team including interviews, onboarding and training
- Provide feedback to all members of the team on performance, sets goals and objectives & provide support and guidance.
- Absence Management
- Monitor and submit payroll information for all employees.
- Work alongside the Shift Managers to identify high performers and employees with potential.
- Create a positive teamwork ensuring that all employees are treated with dignity and respect and are free from discrimination.
- Performance management when necessary, working with the HR Department
Driving Sales
- An in-depth understanding of sales, popular products, peak trade times, and adjusts accordingly.
- Ensure all products are correctly merchandised and at sufficient levels and all aspects of the marketing campaigns.
- Coach employees to up sell and suggestive sell to customers.
- Complete weekly cost control reports, i.e., P&L
- Constantly evaluate where the restaurant could improve. Based on employee incentives to bring employees focus to continuous improvement.
Operations
- Analyses the stores Key Performance Indicators, such as sales, employee turnover, Food safety and Health & Safety standards.
- Set the example for your team by keeping a cool head under pressure.
- Weekly stock orders and ensure that all incoming orders are checked for quality.
- Maintenance schedule for all equipment for preventative maintenance and calibration purposes.
- Optimal inventory
- Opening and closing procedures are adhered to.
- Maintaining operational standards/cleanliness within the restaurant, such as food quality, food hygiene standards, customer experience, speed of service and hospitality
- Health and Safety program in the restaurant, focusing on the accurate and prompt reporting of any accidents or incidents to the Regional Manager.
- Be available at the times to work a variety of shifts as part of the management team.
Key Requisites
- Previous experience of running restaurants
- Must have a flexible and disciplined approach to work.
- Experience of working in a food environment would be advantageous but not essential.
- Able to work as part of a team and on their own.
- Have a reasonable standard of numeracy and literacy.
- To maintain a high level of food hygiene and food safety
- Experienced of handling customer complaints
- To maintain a positive Health and Safety procedures and instructions are followed.
If you’re a Restaurant Manager who wants to help us to expand and have the opportunity to grow your own career in the meantime then we’d love to hear from you.
This could be the excellent new opportunity you’re looking for, join us!!!! #J-18808-Ljbffr
Restaurant Manager employer: Tim Hortons UK & Ireland Ltd.
Contact Detail:
Tim Hortons UK & Ireland Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Manager
✨Tip Number 1
Familiarise yourself with Tim Hortons' brand values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your management style with their expectations.
✨Tip Number 2
Network with current or former employees of Tim Hortons. They can provide valuable insights into the company culture and what it takes to succeed as a Restaurant Manager within their team.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your leadership skills and ability to manage a team effectively. Highlight any achievements in improving customer satisfaction or operational efficiency.
✨Tip Number 4
Showcase your passion for coffee and the food industry during your interactions. Being genuinely enthusiastic about the product and the role can set you apart from other candidates.
We think you need these skills to ace Restaurant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the restaurant and customer service sectors. Emphasise your leadership skills and any relevant achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for working at Tim Hortons. Mention specific experiences that align with the responsibilities of a Restaurant Manager, such as managing staff or driving sales.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as communication, flexibility, and the ability to work under pressure. Provide examples of how you've successfully used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a management role.
How to prepare for a job interview at Tim Hortons UK & Ireland Ltd.
✨Show Your Passion for Customer Service
As a Restaurant Manager, your focus should be on customer satisfaction. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to the brand's values.
✨Highlight Your Leadership Skills
Discuss your experience in managing and developing teams. Share specific instances where you successfully motivated staff or resolved conflicts, as this will showcase your ability to lead a dynamic team effectively.
✨Demonstrate Flexibility and Adaptability
Tim Hortons operates during various hours, so it's essential to show that you're flexible with your schedule. Mention any past experiences where you adapted to changing circumstances or worked different shifts to meet business needs.
✨Prepare for Operational Questions
Expect questions about managing restaurant operations, such as inventory control and health and safety standards. Brush up on relevant KPIs and be ready to discuss how you've improved operational efficiency in your previous roles.
