Office Facilities Manager [Urgent Search]

THE BIG PICTURE: VCCP is the Challenger Agency for Challenger Brands. An independent, 1,250-person strong creative company, that exists to transform its clients fortunes by disrupting the categories they operate in. VCCP is fully integrated, with deep capabilities in data and analytics, brand strategy, communications, customer experience, media, production and distribution. The company was founded in 2002 in London, with offices in New York, San Francisco, Singapore, Shanghai, Sydney, Madrid and Prague. Our London office has been shortlisted for Campaign magazine’s Agency of the Year almost every year for the past decade, topping the new business table 9 years out of the last 10. OUR CULTURE: The VCCP Group has a unique culture, and we are looking for people who will make a positive contribution to this, therefore the candidate must have the following attributes: ● A collaborative nature ● An entrepreneurial spirit ● Take pride in their work ● An honest approach ● Be un-precious and able to recognise that a good idea can come from anywhere ● Take responsibility OUR PURPOSE: So what do we actually do? Put simply we exist to transform the fortunes of our clients by challenging and disrupting the categories they operate in. It’s why we describe ourselves as ‘the challenger agency for challenger brands. ABOUT THE ROLE: As part of our Office Support team, you will be committed to ensuring best in class service, delivery and communication at all times to our clients, guests and VCCP Partnership teams. You will contribute towards our slick image and polished office operation which is vital in keeping our clients, visitors and staff happy – this is where the Office Support team work their magic! The ideal candidate will have strong communication and interpersonal skills, along with a demonstrable track record of overseeing a range of facilities and technical operational functions/services within a busy energetic agency environment. You will act as a main point of contact in supporting our VCCP companies, championing service improvement initiatives, taking ownership of issues from concept through to resolution. KEY RESPONSIBILITIES: – Supporting our team and supplier chain to ensure smooth daily and long term business operation ensuring our office is fit for purpose at all times. – A proactive approach to problem-solving and excellent client service. – Demonstrated proficiency in stakeholder management and fostering positive relationships with both internal and external providers. – Implement and manage a comprehensive FM service strategy, including a well organised PPM plan. – Ensure service delivery levels are maintained and all H&S compliance adhered to in our daily operations. – Conduct risk assessments and ensure Display Screen Equipment (DSE) assessments are undertaken – Regular review of the current scope and specification of our hard & soft services contracts ensuring fit for purpose and management of key contractors and external suppliers. – Monitor and report on service partner performance against established SLAs and KPIs, ensuring alignment with organisational goals and fostering a culture of continuous improvement. – Report on financial budgeting for building and support service and be able to track against forecasts SKILLS & EXPERIENCE: – Strong knowledge of financial budgeting for building and support service and track against forecasts – Solid understanding of financial budgeting for building and support service and track against forecasts – Educated or experienced to IWFM/ NVQ level 4/5 in Facilities Management, Building Services or a related discipline – NEBOSH or IOSH accredited qualification in Health & Safety – Have a sound understanding of M&E, critical infrastructure, contract management and PPMs – Strong knowledge of building systems, maintenance practices, and safety regulations – Familiarity with facilities documentation including O&M manuals, drawings, engineer reports, compliance certificates and PPM planners. – Familiarity with ISO accreditations ATTITUDE: ● A proactive and challenger mindset ● Resilience to keep going in a fast paced environment ● Strives for excellence ● Can do attitude ● Approachable and personable ● Builds rapport and is able to quickly establish excellent working relationships ● Team player (Our office hours are: 9.00am – 5.30pm, in the office 5 days a week, however flexibility is required to support the needs of our business). So if this sounds like you or someone you know and you share our challenger spirit, then wed love to hear from you! VCCP DE&I STATEMENT We believe that DE&I is about creating a strong culture of inclusion within our agency, where everyone can thrive and be their authentic self. VCCP is an equal opportunity employer and does not discriminate on the basis of gender, age, disability, religion, belief, sexual orientation, marital status, or ethnicity. If you require any adjustments during the application or interview process, please let us know via joinus@vccp.com. CRIMINAL RECORDS INFORMATION As part of our onboarding process, you will be required to complete a Criminal Records Declaration regarding any unspent convictions. For roles in finance, HR, Legal, IT or senior management, we may be required to verify your declaration with a basic DBS check, as well as an Adverse Finance and ID check. Please note, we try to respond to as many applications as possible but, if you do not hear from us within two weeks of submitting your application, please assume we are unable to proceed with your application for this specific role. Thank you for your interest in VCCP