Mission IT Operator

Location: International, United Kingdom TS/SCI with Polygraph 315395

Mission IT Operator

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular-Long Term Assignment

Percentage of Travel Required: None

Type of Travel: None

You will perform as a Mission IT Operator supporting an OCONUS 24×7 government mission. You will provide direct support for detecting, isolating, and resolving ground segment problems; and serve as first responder for all site issues. This position requires broad knowledge of both Windows and Linux-based systems across a global environment.

Shift Work: 12 hours a day (0600-1800, 1800-0600), 4 on 4 off (Day, Day, Night, Night).

What You’ll Get to Do:

1. Resolve IT hardware and software infrastructure issues using systems analysis techniques.
2. Ensure proper functioning of hardware, software, or system specifications.
3. Analyze, troubleshoot, and resolve issues with IT infrastructure including user systems, servers, storage, and network connectivity.
4. Provide system administration and establish security measures for assigned infrastructure.
5. Support new infrastructure projects.
6. Maintain configuration documentation.
7. Manage and prioritize incidents effectively.
8. Support in high call volume situations, providing first-level technical support via phone, email, and walk-up channels.
9. Create and manage support tickets, troubleshoot, and communicate with end users.
10. Perform initial assessment, triage, and resolution for incidents; escalate complex issues.

More About the Role:

• Maintain technical baseline infrastructure to meet mission needs.
• Monitor and evaluate system and network problems.
• Manage privileged user access across high-priority systems.
• Interface with government and partner leadership, system operators, and engineers.
• Document problems and support after-action activities.
• Serve as a point of contact for troubleshooting and anomaly resolution.
• Restart system services and hardware as needed.
• Escalate issues to Tier 2 and notify mission director as necessary.
• Coordinate resources across the enterprise to resolve operational issues.
• Work with multiple ground segments providing enterprise-level support.

Required Qualifications:

• Active TS/SCI with Polygraph.
• Current DODI 8570.01-M IAT Level II Certification, Security+ Certification.
• AA Degree in a related technical discipline and relevant experience, or 3-5 years of related experience.
• Excellent communication skills for multi-location enterprise support.
• Ability to work non-standard hours, including weekends and holidays.

Desired Qualifications:

• Experience with UNIX, Linux, and Windows system administration.
• Experience with virtualization technologies like VMware.
• Knowledge of Enterprise Management Systems such as HP OpenView and CA Concord.

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What You Can Expect:

A culture of integrity. At CACI, we prioritize character and innovation, supporting our mission to ensure national security.

An environment of trust. We value contributions from every employee and offer flexible time off and learning resources.

A focus on continuous growth. We aim to advance national missions and support your career development.

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: $58,400 – $116,900 USD. Compensation varies based on location, experience, skills, education, and certifications. We offer comprehensive benefits including healthcare, wellness, retirement, family support, education, and time off. Learn more here.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, veteran status, or other protected characteristics.

Join us to support national security through innovative technology and government collaboration.

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