Software Support Engineer Operations · Myrtle Farm, Somerset

We have an exciting opportunity for a Software Support Engineer to join our dynamic & growing engineering team, at Myrtle Farm.

This is a full-time permanent position, which will require you to carry out trouble shooting type work,including continuous improvements and maintenance to ensurehigh production efficiencies. With continued expansion, innovation and site improvements, it’s a great time to join us!

This role will involve breakdown solutionsso flexibility is a must. This is a key role within our team, where you can make a real difference and feel valued in all you do. This is an exciting and rewarding role, where two days are never the same!

What will I be doing?

As a Software Support Engineeryou will operate predominantly in an active and responsive role to ensure the various production lines continue to operate in a safe and efficient manner. Working closely with the Production Manager you will identify issues and improve line performance.

Our production lines include state-of-the-art, automated canning, kegging, bottling and fruit processing/fermentation systems. You will work across these areas and specifically you will:

• Work with Siemens and Allen Bradley PLCs

• Fault find and troubleshoot any software and electrical issues

• Undertake a mix of pro activemaintenance activities, continuous improvement initiatives and break downresponse of production issues.

• Production response will require investigating and resolving breakdowns and malfunctioning equipment, using programming tools, electrical testing equipment, and using remote dial-in support services.

• Using experience & knowledge gained from line familiarity.

• Be actively involved in the conception and implementation of ‘Continuous Improvement’ initiativesor ‘Energy Efficiency’ improvement scheme

• Be a reactive support in the team; which includes occasional out of hours work that is split across the engineering team

What are we looking for?

The Thatchers team is action-orientated, adaptable and flexible, with high levels of resilience to compete in an exciting yet competitive marketplace. We work hard and, together, we achieve great things. We have a desire to learn, a thirst for knowledge and a passion for quality cider that customers enjoy across the world.

What skills & qualities will I need to join the team?

• To have worked in an industrial setting

• Ideally have experience in maintaining and overseeing automation equipment suchas plcdrives & motors, sensors, control systems, robots and machinery in general

• Demonstrate a level of competence with accessing and fault finding of PLC control systems

• Competence in configuration and set-up Automation Equipment such as PLCInverter Drives, Motor Control, Safety Systems, Pneumatics

• Ability to understand and plan modifications to electrical schematics, pneumatic drawings etc.

Personal Qualities:

• A ‘can-do’ proactive attitude and problem solver

• A willingness to learn new things

• Good attention to detail

• Works well under pressure and in a busy environment

• Flexible and adaptable to change – we’re a growing company

• Ability to communicate effectively with others (internal or external to the business).

• Honest & trustworthy

About Us:

Established in 1904 by William John Thatcher, we have grown into one of the top cider-making businesses in the world. Now in our fifth generation of family cider makers, we’re exceptionally proud of our Somerset roots.

We’ve experienced tremendous growth through industry-leading levels of investment in our marketing, people development, innovative technology and world-class cider making facilities. The best part? We’re just getting started.

If you have a desire to expand your skillset, you will discover an incredible environment where there is a thirst for knowledge. At Thatchers, we invest in you- providing training opportunities on our equipment, ensuring that you have the skills to further your career with us. Every person counts towards the success of our one common goal – making the best cider in the world!

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