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- Tasks: Provide technical support and troubleshoot IT issues for internal users.
- Company: Join a dynamic firm offering software services in legal, health, and cyber security sectors.
- Benefits: Enjoy 25 days holiday, gym allowance, health cash plan, and paid volunteering days.
- Why this job: Be part of an exciting greenfield IT function with plenty of growth opportunities.
- Qualifications: 2-5 years experience in IT support with strong problem-solving skills required.
- Other info: Hybrid working model with 3 days in the Alford office; must have a car.
The predicted salary is between 24000 - 42000 £ per year.
IT Support Specialist | Windows, M365, User Admin | Greenfield IT function being established
- Hybrid working – 3 days a week in the Alford office (near Chester)
- Essential you drive and have a car
- Salary – £30,000
- Career progression opportunities
Our client provides a combination of services (mainly software & applications) to customers in the legal, health & safety, employment law, ISO regulation and cyber security fields.
The firm’s strategy is to grow via acquisitions so there will be no shortage of IT projects and programmes associated with the newly purchased firms’ IT infrastructure that will need to be migrated into ‘the mother ship’. So much going on here, and an exciting time to join!
Your role will be to provide technical support to internal users, ensuring smooth IT operations and resolving hardware/software issues efficiently. You’ll be the first point of contact for IT queries, troubleshooting problems, and supporting the maintenance of IT systems. This role involves working closely with IT operations, escalated support teams, and end-users to maintain a seamless IT environment.
Tech you\’ll work with:
- M365
- Entra ID (some old on prem AD)
- End user compute
- Some Intune
- Laptop management
- SharePoint access and permissions
Key skills:
- 2-5 years experience in a similar role
- Strong problem-solving and troubleshooting skills
- Strong communication and teamwork skills
- Ability to work in a fast-paced environment and manage multiple tasks
Projects/Responsibilities:
- Respond to IT support requests via phone, email, and ticketing system
- Diagnose and troubleshoot hardware and software issues
- Assist with IT equipment setup, configuration, and maintenance
- Maintain IT documentation, including user guides and troubleshooting manuals
- Provide training to end-users on IT systems and applications
- Support post-integration processes and ensure a smooth IT experience for all users
- Escalate complex issues to senior IT teams when needed
- Maintain communication with stakeholders and provide regular updates on IT support matters
For success in this role, you must have a can-do attitude and be happy to get stuck in with the team. It’s all about having the right attitude to help your peers when they need it and bringing a positive approach.
Benefits:
- 25 Days holiday + Birthday off
- Health Cash plan
- Life Assurance
- Gym allowance
- Pension Scheme
- 2 days per year of paid volunteering
- Will writing service
- Wellbeing services
Please get in touch ASAP as our client is keen to hire fast with a rapid 2-stage interview process!
IT Support Specialist | Windows, M365, User Admin | Greenfield IT function being established
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IT Support Specialist employer: Prism Digital
Contact Detail:
Prism Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as M365 and Entra ID. Having hands-on experience or even completing relevant online courses can give you a significant edge during discussions.
✨Tip Number 2
Prepare to discuss your problem-solving approach in detail. Think of specific examples where you've successfully resolved IT issues, as this will demonstrate your capability to handle the fast-paced environment they mention.
✨Tip Number 3
Showcase your teamwork skills by preparing anecdotes that highlight your collaboration with others in previous roles. This is crucial since the role involves working closely with various teams and stakeholders.
✨Tip Number 4
Since the company is in a growth phase, express your enthusiasm for being part of a dynamic environment. Be ready to discuss how you can contribute to their ongoing IT projects and support the integration of new acquisitions.
We think you need these skills to ace IT Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows, M365, and user administration. Use specific examples to demonstrate your problem-solving skills and ability to manage multiple tasks.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your can-do attitude and how you can contribute to the team, especially in a fast-paced environment. Relate your previous experiences to the responsibilities outlined in the job description.
Showcase Technical Skills: Clearly list your technical skills related to the job, such as experience with M365, Entra ID, and Intune. If you have any certifications or training, be sure to include those as well to strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Prism Digital
✨Showcase Your Technical Skills
Be prepared to discuss your experience with M365, Entra ID, and other relevant technologies. Highlight specific examples of how you've resolved hardware and software issues in previous roles.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions that assess your troubleshooting skills. Practice articulating your thought process when diagnosing and resolving IT issues, as this will showcase your analytical abilities.
✨Emphasise Communication and Teamwork
Since you'll be the first point of contact for IT queries, it's crucial to demonstrate strong communication skills. Share examples of how you've effectively collaborated with team members and communicated technical information to non-technical users.
✨Exhibit a Can-Do Attitude
The role requires a positive approach and willingness to help others. Be ready to discuss instances where you've gone above and beyond to assist colleagues or improve processes, as this aligns with the company's values.
