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- Tasks: Lead product strategy for Cleo’s AI chat experiences to enhance user engagement.
- Company: Cleo is a fast-growing fintech unicorn transforming how people manage their finances.
- Benefits: Enjoy competitive pay, flexible work options, and generous annual leave.
- Why this job: Join a passionate team making a real impact on financial well-being through innovative technology.
- Qualifications: 5+ years in product management with experience in machine learning and consumer digital products.
- Other info: We welcome diverse applicants and offer support for various needs.
The predicted salary is between 36000 - 60000 £ per year.
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About Cleo
At Cleo, we\’re not just building another fintech app. We\’re embarking on a mission to fundamentally change humanity\’s relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper-intelligent financial advisor in their pocket. That\’s the future we\’re creating.
About The Company
About Cleo
At Cleo, we\’re not just building another fintech app. We\’re embarking on a mission to fundamentally change humanity\’s relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper-intelligent financial advisor in their pocket. That\’s the future we\’re creating.
Cleo is a rare success story: a profitable, fast-growing unicorn with over $200 million in ARR and growing over 2x year-over-year. This isn\’t just a job; it\’s a chance to join a team of brilliant, driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent, seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact.
If you’re driven by complex challenges that push your expertise, the chance to shape something truly transformative, and the potential to share in Cleo’s success as we scale, while growing alongside a company that’s scaling fast, this might be your perfect fit.
Follow us on LinkedIn to keep up to date with new product features and insights from the team.
About The Role
You’ll be a key member of our Machine Learning and Chat pillar that is responsible for Cleo’s ability to have meaningful and delightful conversations with our users. As a Lead Product Manager, you\’ll work closely with a cross-functional squad of engineers, designers, data scientists, analysts and writers on an area focused around building our understanding of user data.
Outcomes: Increase customer engagement and retention within chat
- Drive customer engagement and retention through improved conversational experiences in Cleo’s AI finance assistant.
- Deliver a more comprehensive financial overview, empowering users to make informed decisions and achieve long-term financial well-being.
Key Responsibilities
- Leading the product strategy for Cleo’s conversational AI experiences to drive user engagement and retention
- Collaborating closely with engineers, designers, data scientists, analysts, and writers to improve Cleo’s understanding of user data
- Delivering more comprehensive and actionable financial insights through chat
- Defining and track success metrics related to customer engagement, retention, and financial well-being
- Prioritising high-impact opportunities and ruthlessly focus your squad on what matters most
- Translating complex data capabilities (e.g. LLMs and ML models) into intuitive user experiences
- Ensuring your squad is aligned and involved in product direction and key decisions
- Continuously iterating on the product based on user insights, data, and testing outcomes
What We’re Looking For
- 5+ years of product management experience, including building consumer digital products
- Experience working with large language models (LLMs), machine learning, or data science-driven features
- Strong prioritisation skills with the ability to focus your team on impactful work
- Collaborative and inclusive leadership style with a track record of empowering cross-functional teams
- Ability to clearly communicate product decisions and trade-offs to stakeholders
- Creativity in approaching product challenges and rethinking how people manage their finances
- High energy and ownership mindset with a focus on driving measurable outcomes
- Passion for building tools that improve users’ financial lives through engaging, meaningful conversations
What do you get for all your hard work?
- A competitive compensation package (base + equity) with bi-annual reviews, aligned to our quarterly OKR planning cycles. You can view our public progression framework and salary bandings here: https://cleo-ai.progressionapp.com/
- Work at one of the fastest-growing tech startups, backed by top VC firms, Balderton & EQT Ventures
- A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
- Flexibility. We can’t fight for the world’s financial health if we’re not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work
- Work where you work best. We’re a globally distributed team. If you live in London we have a hybrid approach, we’d love you to spend one day a week or more in our beautiful office. If you’re outside of London, we’ll encourage you to spend a couple of days with us a few times per year. And we’ll cover your travel costs, naturally.
Other Benefits
- Company-wide performance reviews every 6 months
- Generous pay increases for high-performing team members
- Equity top-ups for team members getting promoted
- 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo, up to 30 days)
- 6% employer-matched pension in the UK
- Private Medical Insurance via Vitality, dental cover, and life assurance
- Enhanced parental leave
- 1 month paid sabbatical after 4 years at Cleo
- Regular socials and activities, online and in-person
- We\’ll pay for your OpenAI subscription
- Online mental health support via Spill
- Workplace Nursery Scheme
- And many more!
Welcoming Everyone
We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.
If there’s anything we can do to accommodate your specific situation, please let us know.
Download the Test Flight
App access for people in the UK & Europe: If you are an iOS user, please use this link to sign up to our TestFlight version of the app, so you can have a play around with the functionality and features: https://testflight.apple.com/join/fDG9hWng
By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with CLEO. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with CLEO may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with CLEO\’s Candidate Privacy Notice
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Product Manager - Chat employer: cleo
Contact Detail:
cleo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager - Chat
✨Tip Number 1
Familiarise yourself with Cleo's mission and values. Understanding their goal of transforming financial relationships will help you align your answers during interviews and demonstrate your passion for their vision.
✨Tip Number 2
Showcase your experience with conversational AI and machine learning. Be prepared to discuss specific projects where you've successfully implemented these technologies, as this role heavily focuses on enhancing user engagement through chat.
✨Tip Number 3
Network with current or former Cleo employees on LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview process.
✨Tip Number 4
Prepare to discuss how you prioritise product features based on user data. Given the emphasis on improving customer engagement and retention, having a clear strategy for decision-making will set you apart from other candidates.
We think you need these skills to ace Product Manager - Chat
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of the Product Manager - Chat role at Cleo. Tailor your application to highlight relevant experiences that align with their mission to change humanity's relationship with money.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 5+ years of product management experience, particularly in building consumer digital products. Mention any specific experience with large language models or machine learning features, as this is crucial for the role.
Showcase Your Leadership Style: Cleo values a collaborative and inclusive leadership style. Use your application to demonstrate how you've empowered cross-functional teams in the past and how you can bring that same energy to their team.
Communicate Clearly: When writing your cover letter, clearly communicate your product decisions and trade-offs. Use specific examples to illustrate your creativity in solving product challenges and how you’ve driven measurable outcomes in previous roles.
How to prepare for a job interview at cleo
✨Understand Cleo's Mission
Before your interview, make sure you fully grasp Cleo's mission to change humanity's relationship with money. Be prepared to discuss how your experience aligns with this vision and how you can contribute to their goal of providing accessible financial advice.
✨Showcase Your Product Management Experience
Highlight your 5+ years of product management experience, especially in building consumer digital products. Be ready to share specific examples of how you've successfully led cross-functional teams and delivered impactful results in previous roles.
✨Demonstrate Knowledge of AI and Data
Since the role involves working with machine learning and large language models, brush up on these topics. Be prepared to discuss how you've previously translated complex data capabilities into user-friendly experiences, showcasing your technical understanding.
✨Prepare for Collaborative Scenarios
Cleo values collaboration, so think of examples where you've empowered cross-functional teams. Be ready to discuss how you approach teamwork, resolve conflicts, and ensure alignment on product direction, as this will be crucial in your role.
