Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Ticketing team to optimise sales and provide excellent customer service.
- Company: ATG Entertainment is a leader in live entertainment, hosting major productions at Bristol's West End Theatre.
- Benefits: Enjoy a vibrant work environment, opportunities for growth, and a focus on inclusivity.
- Why this job: Join a passionate team and play a key role in delivering unforgettable performances to audiences.
- Qualifications: Experience in sales management and strong communication skills are essential.
- Other info: We are committed to diversity and welcome applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Summary
Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality.
More Details
Ticketing & Sales Manager
ATG Entertainment is proud to stand at the forefront of the live entertainment industry.
Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.
Based in the centre of Bristol and with one of the largest theatre stages in Britain, The Bristol Hippodrome has established itself on the touring circuit for many major productions, thus becoming known as Bristol\’s West End Theatre. We originally opened on 16 December 1912 and can seat 1951 guests over 3 levels. We play host to large scale touring musicals, plays, opera, ballet and pantomime, as well as children\’s shows and established comedians and music artists.
This role reports to the Theatre Director and is responsible for the the venue Ticketing team. You will have responsibility for the training, line management and performance of these staff members, in line with their Job Description. It is the Ticketing & Sales Manager job to ensure that their team are optimising sales and revenue management. You\’ll be responsible for making sales, processing exchanges or other troubleshooting for customers coming directly to the venue Box Office. This includes proactively selling and cross-selling theatre tickets, memberships, packages, lounges and ancillary products.
You will provide the right environment for the venue Ticketing team to be correctly trained, developed, and motivated in order to ensure that the audience receive the best service possible, whether or not the Deputy and Manager are on site at the time. You\’ll ensure that specific ticketing processes are adhered to so that budget targets are met and will need to deputise for the Ticketing & Sales Manager as and when needed. In this role it is essential to be pleasant and collaborative in your approach to work, liaising and communicating effectively with the wide range of customers, clients, and colleagues you will come across each day.
Interested? Please click on the link to view our full Job Description!
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If you\’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk
#J-18808-Ljbffr
Ticketing & Sales Manager employer: ATG Entertainment
Contact Detail:
ATG Entertainment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing & Sales Manager
✨Tip Number 1
Familiarise yourself with the live entertainment industry, especially ticketing and sales processes. Understanding how ticket sales work in a theatre environment will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the theatre and live events sector. Attend local performances or industry events to meet people who can provide insights or even refer you for the role.
✨Tip Number 3
Demonstrate your customer service skills by preparing examples of how you've successfully handled challenging situations in previous roles. This is crucial for a position that involves direct customer interaction.
✨Tip Number 4
Research ATG Entertainment and their venues, particularly The Bristol Hippodrome. Knowing their history, current productions, and values will show your genuine interest and help you stand out in the application process.
We think you need these skills to ace Ticketing & Sales Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Ticketing & Sales Manager position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in ticketing, sales management, and customer service. Use bullet points for clarity and focus on achievements that demonstrate your ability to optimise sales and manage a team.
Write a Strong Cover Letter: In your cover letter, express your passion for live entertainment and your understanding of the importance of exceptional customer service. Mention specific examples of how you've successfully led teams or improved sales in previous roles.
Highlight Relevant Skills: Emphasise skills such as team leadership, communication, and problem-solving in your application. These are crucial for the Ticketing & Sales Manager role, so make sure to provide examples of how you've demonstrated these skills in past positions.
How to prepare for a job interview at ATG Entertainment
✨Know the Venue and Its History
Familiarise yourself with The Bristol Hippodrome's history and its significance in the live entertainment industry. Understanding the venue's legacy will help you connect with the interviewers and demonstrate your genuine interest in the role.
✨Showcase Your Sales Skills
Prepare to discuss specific examples of how you've optimised sales and revenue management in previous roles. Highlight any successful strategies you've implemented, especially in ticketing or customer service environments.
✨Emphasise Team Leadership Experience
As a Ticketing & Sales Manager, you'll be responsible for training and managing a team. Be ready to share your experiences in leading teams, resolving conflicts, and motivating staff to achieve their best performance.
✨Demonstrate Customer-Centric Approach
Since the role involves liaising with a diverse range of customers, prepare to discuss how you prioritise customer satisfaction. Share examples of how you've handled customer inquiries or complaints effectively in the past.
