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- Tasks: Join our Covent Garden boutique as a Sales Assistant, delivering exceptional customer service.
- Company: Nespresso is a leader in quality coffee, known for innovation and premium experiences.
- Benefits: Enjoy a competitive salary, bonuses, 25 days holiday, and a clear development pathway.
- Why this job: Be part of a stylish brand, grow your skills, and create memorable coffee experiences.
- Qualifications: Retail experience preferred; strong communication and relationship-building skills are essential.
- Other info: Flexible working options available; apply early as positions may close quickly.
The predicted salary is between 20000 - 28000 £ per year.
Position Snapshot
Nestlé UK & Ireland
Nespresso
Retail – Boutique Coffee Specialist– Covent Garden
£13.85 + Potential Bonus + Excellent Benefits + Development Pathway
This is a full time time permanent opportunity, but we are always open to discuss individual’s flexible working needs so please speak to us during the recruitment process to understand what this could look like.
Position Summary
We’re looking for a dedicated and driven Sales Assistant, to join our Nespresso boutique in Covent Garden. If you can demonstrate a strong understanding of the retail and competitive environment in which the Nespresso business operates, you could contribute to the growing success of the brand.
Nespresso is a name synonymous with quality and innovation. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Since 2001 in the UK, we’ve responded to consumers’ increasing appreciation for quality coffees and our year-on-year growth is testament to the quality of our offering. Our quest, to be seen as the most indulgent coffee, has resulted in the very highest quality coffees, enjoyed as solutions for ‘In Home’ and ‘Out Of Home’ consumers.
A day in the life of Boutique Sales Assistant
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Ensuring a premium customer experience through exceptional customer service and excellent delivery of all elements of boutique performance.
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Welcoming customers to the boutique and adapting to meet their needs.
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Being a proud and passionate brand ambassador of Nespresso.
Take responsibility, show motivation and in return you can expect great opportunities.
What will make you successful?
Just like our brand ambassador, George Clooney, the Nespresso coffee experience is innovative, stylish, sophisticated and difficult to resist. We want every customer to have a premium experience and you’ll have the passion and panache to provide exactly that. You’ll support customers in finding their perfect cup of coffee and be on hand to deliver service oriented sales, promoting our unique brand experience.
We’re looking for confident and charismatic individuals who can deliver exceptional customer service utilising strong communication and interpersonal skills, as well as being able to demonstrate:
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Ability to rapidly build strong, working relationships with your customer base and be happy to support where needed.
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Experience within the retail sector, ideally from a luxury background but we are happy to consider those from a different industry who have the required skill-set.
Your Development – Grow with Nespresso!
Your learning and progression are hugely important to us here at Nespresso and you can really own this through our development pathway. Your first year will include structured training opportunities, where each milestone is recognised with a monetary reward. You’ll develop knowledge and skills around:
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Our brand, company and people
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Coffee authority
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Customer experience
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Sustainability
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Operations
You’ll be assigned a dedicated team member to offer daily support and have regular check-ins with your supervisor and manager along the way. We can’t wait to watch you evolve into a fully-fledged coffee specialist!
As part of Nestlé SA, you can count on us for an attractive benefits package. This includes a competitive pension, up to 10% bonus, and 25 days holiday, with bank holidays on top.
We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.
To find out more about Nespresso please visit: www.nespresso.com
At Nestlé, our values are rooted in respect – for our employees, our customers and our consumers. That’s why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken! #LI-DNI
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Boutique Retail Assistant - Covent Garden employer: Nestlé
Contact Detail:
Nestlé Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Boutique Retail Assistant - Covent Garden
✨Tip Number 1
Familiarise yourself with Nespresso's product range and brand values. Understanding their commitment to quality and innovation will help you connect with customers and demonstrate your passion for the brand during the interview.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a retail-like scenario. Showcasing your ability to build rapport and provide exceptional service will be crucial in this role.
✨Tip Number 3
Research the competitive landscape of the coffee industry, particularly focusing on luxury brands. Being knowledgeable about competitors can help you articulate how Nespresso stands out during discussions.
✨Tip Number 4
Prepare to discuss your previous retail experiences, especially those that highlight your ability to adapt to customer needs. Sharing specific examples will demonstrate your suitability for the Boutique Retail Assistant position.
We think you need these skills to ace Boutique Retail Assistant - Covent Garden
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Boutique Retail Assistant at Nespresso. Highlight your customer service skills and any relevant retail experience in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your ability to build relationships with customers and any previous experience in luxury retail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for coffee and customer service. Mention why you want to work for Nespresso specifically and how you can contribute to their brand values.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Nestlé
✨Show Your Passion for Coffee
Make sure to express your enthusiasm for coffee and the Nespresso brand during the interview. Share any personal experiences or knowledge you have about coffee, as this will demonstrate your genuine interest in the product and help you connect with the interviewers.
✨Highlight Customer Service Skills
Since the role focuses on providing exceptional customer service, be prepared to discuss your previous experiences in retail or customer-facing roles. Use specific examples to illustrate how you've gone above and beyond to ensure a positive customer experience.
✨Demonstrate Strong Communication Abilities
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. During the interview, make eye contact, listen actively, and engage with the interviewers to showcase your interpersonal skills.
✨Research the Brand and Competitors
Familiarise yourself with Nespresso's products, values, and market position. Understanding the competitive landscape will allow you to speak knowledgeably about the brand and its offerings, which can set you apart from other candidates.
