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For Companies At a Glance
- Tasks: Welcome guests, manage calls, deliver room service, and ensure safety overnight.
- Company: Join a family-owned Cornish business focused on people and hospitality.
- Benefits: Enjoy competitive pay, tips, 28 days holiday, and discounts on food and drinks.
- Why this job: Be part of a supportive team in a unique hotel environment with growth opportunities.
- Qualifications: Friendly, proactive, and ideally experienced in hospitality; training provided for the right candidate.
- Other info: On-site accommodation available and long service rewards like free stays.
Are you a friendly problem-solver who loves creating memorable guest experiences?
Do you thrive in a busy, varied environment and enjoy being part of a close-knit team?
Can you stay calm under pressure while keeping our hotels safe, secure, and welcoming?
We’re looking for Night Hosts to join our Front of House Team across our two unique hotels:
- Scarlet, an adults-only eco-sanctuary celebrating natural living.
- Bedruthan, a creative, family-friendly outpost for all to enjoy.
This hands‑on, varied role is key to delivering exceptional hospitality while maintaining a safe, clean, and welcoming environment. You’ll be the friendly face that ensures our guests feel cared for—even late at night.
What you’ll be doing
- Delivering a smooth check‑in for late arrivals and early check‑outs, following our standard procedures.
- Answering telephone calls quickly and efficiently.
- Supporting the food and beverage team with room service deliveries.
- Managing guest billing, financial transactions, and the reception float accurately.
- Keeping reception and public areas tidy and up to brand standards.
- Overnight security to ensure the hotel site is safe.
- Handling guest requests, recording feedback, and ensuring seamless shift handovers.
- Reporting and following up on maintenance issues.
- Maintaining a positive and friendly attitude at all times, even when problem‑solving.
You’ll need basic computer skills, accurate numeracy, honesty, and good judgment. The role also requires physical stamina to patrol the hotels and grounds, and assist with nightly cleaning and tidying.
What we’re looking for
- Confident, positive, and adaptable team players.
- Problem‑solvers who can answer guest questions and find solutions independently.
- Previous hotel experience is a bonus, but a willingness to learn is essential.
- Passionate about hospitality and creating positive, lasting memories for our guests.
- Dedicated to being part of a hardworking, successful team.
What we offer
- Competitive pay: ÂŁ13.35 per hour plus a share of hotel tips.
- People‑focused working environment and internal learning opportunities.
- Permanent contract with 28 days holiday (rising to 29 after one year).
- Long‑service reward: enjoy a free stay at Bedruthan after your first year.
- 40% off food and drinks at the hotel, plus hospitality discounts and local partnerships.
- Temporary on‑site team accommodation available.
Joining our team isn’t just a job—it’s a chance to be part of something special, helping our guests have unforgettable experiences while working in a beautiful Cornish setting.
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Night Host employer: The Scarlet Hotel
Contact Detail:
The Scarlet Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Host
✨Tip Number 1
Familiarise yourself with the unique offerings of both hotels, Scarlet and Bedruthan. Understanding their distinct atmospheres and guest demographics will help you tailor your approach during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service during your conversations. Even if it's not directly related, showcasing your ability to handle guest interactions and problem-solving can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss how you manage stress and stay calm under pressure. Since the role involves unexpected situations, sharing specific examples of how you've handled challenges in the past will demonstrate your suitability for the Night Host position.
✨Tip Number 4
Show your enthusiasm for creating memorable guest experiences. Think of ways you can go above and beyond in your role, and be ready to share these ideas during your discussions with us. This will reflect your proactive attitude and passion for hospitality.
We think you need these skills to ace Night Host
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Night Host. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific aspects of the job that excite you, such as providing excellent hospitality or working in a supportive team environment.
Highlight Relevant Experience: In your CV, emphasise any previous experience in hospitality or customer service roles. Use specific examples to demonstrate your problem-solving skills and ability to remain calm under pressure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are key traits for a Night Host.
How to prepare for a job interview at The Scarlet Hotel
✨Show Your Hospitality Skills
Make sure to highlight any previous experience in hospitality or customer service during your interview. Share specific examples of how you've gone above and beyond to make guests feel welcome and cared for.
✨Demonstrate Calmness Under Pressure
Since the role involves handling unexpected situations, be prepared to discuss how you stay calm and collected in challenging scenarios. You might want to share a story where you successfully resolved a problem while maintaining a positive attitude.
✨Emphasise Teamwork
This position requires being part of a supportive team, so be ready to talk about your experiences working collaboratively with others. Mention how you contribute to a positive team environment and support your colleagues.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. This shows your interest in the role and the company. You could inquire about the training process for new Night Hosts or how the team handles guest feedback.
