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- Tasks: Strengthen client relationships and drive business growth through strategic account management.
- Company: Medigold Health is a leader in occupational health and wellbeing services.
- Benefits: Enjoy 31 days holiday, a contributory pension scheme, and access to wellness resources.
- Why this job: Make a real impact in a supportive team while working remotely with flexible travel.
- Qualifications: Strong communication skills and experience in relationship management are preferred.
- Other info: Full UK driving license required; remote work with occasional travel.
The predicted salary is between 28000 - 40000 £ per year.
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Job Title:Client Development Manager
Contract:Permanent, Full-time (37.5 hours per week, Monday to Friday)
Location:Home based with some travel as required
Salary:Up to £34,000 per annum
As a Client Development Manager at Medigold Health, you will play a key role in strengthening our relationships with existing clients and supporting the continued growth of our business. Acting as a trusted partner, you will work closely with a diverse portfolio of clients to understand their evolving needs, identify opportunities for growth, and promote the full range of our occupational health and wellbeing services.
This is a varied and dynamic role that will see you combining strategic thinking with hands-on account management -whether building rapport through regular virtual catch-ups, visiting client sites to provide tailored support, or collaborating internally to ensure a seamless service experience. You will also take the lead on identifying upsell and cross-sell opportunities, managing contract renewals, and proactively resolving queries to enhance client satisfaction and loyalty.
Working remotely with some travel as required, this is a fantastic opportunity for someone who is commercially minded, relationship-focused, and passionate about delivering outstanding client service to make a real impact within a fast-paced and supportive team.
Specific Responsibilities
Client Duties
- Represent Medigold Health as a trusted partner, consistently promoting its services and value proposition.
- Execute a strategic contact plan to build relationships with key stakeholders and promote growth.
- Understand client needs and proactively recommend additional services to address gaps or add value.
- Actively identify, pitch, and close opportunities to upsell and cross-sell Medigold Health services in line with key targets.
- Proactively identify and mitigate risks to client satisfaction.
- Resolve client queries and escalations within agreed timeframes, showcasing responsiveness to build trust and loyalty.
Commercial Duties
- Drive client contract renewals, ensuring terms align with sales objectives and strategic goals.
- Maintain detailed and actionable Salesforce records, focusing on tracking sales progress and opportunities.
- Collaborate with Finance to ensure timely payments while leveraging interactions to explore revenue growth.
Additional Duties
- Partner with Sales and Customer Experience teams to ensure smooth onboarding of new clients, focusing on identifying future sales potential.
- Contribute to business projects with a focus on increasing client engagement and sales opportunities.
- Stay updated on market trends, client needs, and competitive offerings to refine sales strategies.
- Deliver insights and ideas for revenue generation and client satisfaction.
General Responsibilities
- Promote the company’s values and vision, highlighting its competitive advantages to clients.
- Act as a role model by contributing to a high-performance sales-driven culture.
- Proactively share ideas to improve the client experience and identify new business opportunities.
Requirement for this role
- Qualification or equivalent experience in Relationship Management desirable.
- Strong communication and presentation skills, effective across verbal, written, and phone interactions with all stakeholders.
- Proven ability to build and maintain relationships with senior managers, directors, and key stakeholders.
- Skilled in influencing key decision-makers both internally and externally.
- Excellent time and diary management, with the ability to work remotely and travel for client meetings, site visits, and work-from-home arrangements.
- Proficient in Outlook, Word, Excel, and PowerPoint.
- Capable of working under pressure and meeting multiple deadlines.
- Must hold a full, clean UK driving license and be willing to travel.
Our Company Benefits
- 31 days holiday inclusive of bank holidays, increasing with length of service
- Contributory pension scheme up to 5%
- Access to Company benefits and discount portal
- Access to a Health Cash Plan
- Cycle to work scheme
- Access to confidential Employee Assistance programme
- Interactive mental health and wellbeing app
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Business Development and Sales
-
Industries
Wellness and Fitness Services
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Client Development Manager employer: Medigold Health
Contact Detail:
Medigold Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Development Manager
✨Tip Number 1
Familiarise yourself with Medigold Health's services and value proposition. Understanding what they offer will help you articulate how you can enhance client relationships and identify growth opportunities during interviews.
✨Tip Number 2
Network with current or former employees of Medigold Health on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your ability to build and maintain relationships with clients. Highlight instances where you've successfully upsold or cross-sold services, as this is a key responsibility in the role.
✨Tip Number 4
Stay updated on market trends in the wellness and fitness services industry. Being knowledgeable about competitors and emerging client needs will position you as a proactive candidate who can contribute to Medigold Health's strategic goals.
We think you need these skills to ace Client Development Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in relationship management and client development. Use specific examples that demonstrate your ability to build and maintain relationships with key stakeholders.
Craft a Compelling Cover Letter: In your cover letter, express your passion for client service and how your skills align with the responsibilities of the Client Development Manager role. Mention your strategic thinking and hands-on account management experience.
Showcase Communication Skills: Since strong communication is crucial for this role, ensure your application reflects your verbal and written communication skills. Use clear and concise language, and consider including examples of successful client interactions.
Highlight Relevant Achievements: Include specific achievements related to upselling, cross-selling, or improving client satisfaction in your application. Quantify your successes where possible to demonstrate your impact in previous roles.
How to prepare for a job interview at Medigold Health
✨Understand the Company and Its Services
Before your interview, take the time to research Medigold Health and its range of occupational health and wellbeing services. Being knowledgeable about their offerings will help you demonstrate how you can add value and strengthen client relationships.
✨Prepare for Relationship Management Questions
Expect questions that assess your ability to build and maintain relationships with clients. Prepare examples from your past experiences where you've successfully managed client accounts or resolved issues, showcasing your communication and interpersonal skills.
✨Showcase Your Strategic Thinking
As a Client Development Manager, strategic thinking is key. Be ready to discuss how you would execute a strategic contact plan and identify upsell opportunities. Use specific examples to illustrate your approach to driving growth and enhancing client satisfaction.
✨Demonstrate Your Adaptability
Since this role involves remote work and some travel, highlight your ability to manage your time effectively and adapt to different working environments. Share experiences where you've successfully balanced multiple responsibilities or adapted to changing client needs.
