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- Tasks: Lead a passionate retail team and deliver exceptional customer service.
- Company: Neptune creates beautiful kitchens and home furniture with a focus on quality and craftsmanship.
- Benefits: Enjoy generous holidays, life assurance, discounts, and a birthday day off!
- Why this job: Join a supportive team in a stunning store and make a real impact on customers' lives.
- Qualifications: Previous retail leadership experience, ideally in home lifestyle or interiors.
- Other info: Flexible working hours required; we value diversity and inclusion in our workplace.
The predicted salary is between 28800 - 43200 £ per year.
Neptune Birmingham, England, United Kingdom
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Neptune Birmingham, England, United Kingdom
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Our Story
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make kitchens, furniture and accessories for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we\’re perhaps most known for our kitchens – with heirloom-worthy dressers not far behind. Neptune\’s trademark \’look\’ is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We\’re also respected for our commitment to craft and quality. Put simply, we make things we\’re proud of, and that are designed to last a lifetime.
Our Story
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make kitchens, furniture and accessories for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we\’re perhaps most known for our kitchens – with heirloom-worthy dressers not far behind. Neptune\’s trademark \’look\’ is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We\’re also respected for our commitment to craft and quality. Put simply, we make things we\’re proud of, and that are designed to last a lifetime.
We are looking for a warm and engaging Assistant Store Leader to work with our driven and enthusiastic Edgbaston team. We treat everyone who visits our stores as an individual, taking immense pride in delivering a welcoming and personalised service.
As a pillar of support to the Store Manager, you\’ll understand that our customers are at the heart of everything we do. You\’ll lead by example, always striving to deliver outstanding service while surpassing store objectives.
In Order To Consistently Accomplish That, You Will
- Guide, support and motivate a dedicated retail team
- Coach, train and develop new and existing team members to become brand ambassadors
- Ensure operational excellence throughout the store and behind the scenes
- Maintain breath-taking visual merchandising and store presentation
- Identify customer needs and answer product related questions using your product knowledge whilst offering advice and guidance in the selection of suitable products
As a positive and confident person you\’ll bring proven past experience in leading a high performing team within the world of retail, ideally from a home lifestyle or interiors brand. You\’ll be passionate about people and helping them achieve their best and a clear commitment to helping us drive the business forward. Our stores are open 7 days a week and so it\’s important that you\’ll have flexibility to work during the week and at weekends also.
Neptune Edgbaston sees the restoration of a three-storey, red-brick Edwardian property on the bustling Harborne Road. We\’ve saved the few original features that remained, such as the double-doored entrance (which joins to become one welcoming hallway) and the large bay windows, and have replicated the ones that have been lost, including cornicing, skirting and fireplaces. We also commissioned a traditional cut-string staircase with brass inlays and a solid oak banister to sit at the building\’s heart. And towards the rear, a glass-wrapped terrace makes a sensitively modern addition.
Across all locations, we stay united by our company values:
Do The Right Thing, Do It Together, Aim High and Keep It Real.
What Benefits We Can Offer You
At Neptune, we value our employees for always going above and beyond; we reward them by offering more than just a competitive salary:
- Generous Holiday Allowance
- Life Assurance
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Generous new item and outlet discounts
- Competitive salary
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Day off if you become a Grandparent
- A week off to celebrate a life event
- Refer a friend scheme
- Long service holiday allowance increase
- Training Workshops
We are a growing business that encourages our people to grow with us. Neptune\’s goal is to ensure we have a diverse and inclusive work environment, where all of our employees have equal access to opportunities and everyone\’s voices are heard.
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Administrative and Support Services
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Assistant Store Leader employer: Neptune
Contact Detail:
Neptune Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Leader
✨Tip Number 1
Familiarise yourself with Neptune's brand values and product range. Understanding their commitment to craftsmanship and quality will help you connect with the team and demonstrate your passion for their products during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated and developed a retail team in the past. Be ready to discuss specific situations where your guidance led to improved performance or customer satisfaction.
✨Tip Number 3
Research the local Edgbaston area and understand the customer demographic. This knowledge will allow you to tailor your approach to meet their needs and show that you're invested in the community where you'll be working.
✨Tip Number 4
Prepare to discuss your flexibility regarding working hours, as the role requires availability on weekends and weekdays. Highlighting your willingness to adapt will demonstrate your commitment to the team's success.
We think you need these skills to ace Assistant Store Leader
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with Neptune's values and mission. Highlight how your personal values align with theirs in your application to show that you would be a good fit for their team.
Tailor Your CV: Make sure your CV reflects relevant experience in retail, particularly in leading teams. Emphasise any past roles where you demonstrated customer service excellence and team motivation.
Craft a Compelling Cover Letter: Use your cover letter to tell a story about your passion for retail and people. Mention specific examples of how you've successfully led teams or improved customer experiences in previous roles.
Showcase Your Product Knowledge: In your application, mention any experience you have with home lifestyle or interiors brands. Demonstrating your knowledge of products and trends in this area can set you apart from other candidates.
How to prepare for a job interview at Neptune
✨Show Your Passion for Customer Service
As an Assistant Store Leader, you'll be at the forefront of customer interaction. Make sure to express your enthusiasm for providing exceptional service and how you can create a welcoming atmosphere for customers.
✨Demonstrate Leadership Skills
Highlight your experience in leading and motivating teams. Share specific examples of how you've coached team members in the past and how you plan to inspire your colleagues at Neptune.
✨Know the Brand Inside Out
Familiarise yourself with Neptune's products and values. Be prepared to discuss their design philosophy and how it aligns with your own beliefs about quality and craftsmanship.
✨Prepare Questions for the Interviewers
Engage your interviewers by asking insightful questions about the store's operations, team dynamics, and future goals. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
