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For Companies At a Glance
- Tasks: Join our team to deliver exceptional client service and support office operations.
- Company: One Avenue Group creates inspiring workspaces with a hospitality-first approach.
- Benefits: Enjoy competitive salary, 33 days leave, professional growth, and a vibrant team culture.
- Why this job: Make an impact in a dynamic environment while developing your career with a market leader.
- Qualifications: Passion for customer service and a detail-oriented mindset; experience is a plus but not essential.
- Other info: This is a full-time, office-based role with opportunities for training and mentorship.
The predicted salary is between 24000 - 35000 £ per year.
Overview
We’re seeking an enthusiastic and detail-oriented individual to join us as a Client Experience Assistant. In this role, you’ll be part of a dynamic team, working closely with the Centre Manager’s to deliver One Avenue’s award-winning, world-class service. You’ll act as an extension of our clients’ businesses, anticipating their needs and consistently exceeding expectations.
At One Avenue Group, we’re not just operators of business centres, we’re creators of experiences. For years, we have delivered inspiring workspaces paired with a hospitality-first approach to help businesses thrive. If you’re passionate about excellence and aspire to elevate your career, this is your opportunity to make an impact and grow with a market leader.
Key Responsibilities
- Delivering exceptional client service.
- Assist in managing administrative tasks.
- Supporting client move-ins and move-outs.
- Support the design and customisation of our office spaces.
- Organise and execute client events.
- Conduct regular checks to maintain high building standards.
- Identify areas for improvement and suggest enhancements to the client experience.
What We\\\’re Looking For
- Customer Service Passion: A natural flair for hospitality and delivering exceptional client experiences.
- Detail-Oriented Excellence: A commitment to upholding the highest standards across all responsibilities.
- Problem-Solving Skills: Ability to think on your feet and provide solutions quickly and effectively.
- Team Player: A collaborative approach to working with colleagues, clients, and leadership.
- Proactivity and Initiative: Always looking for ways to go above and beyond.
- Experience: 1+ year in a client-facing, hospitality, or administrative role (desired but not essential).
Serviced office experience isn’t required! If you have transferable skills and the determination to learn and excel, we’ll provide you with all the support and training needed to succeed.
Please note: this is a Monday to Friday office-based team role.
What You Get
- Competitive Salary: Plus an annual discretionary bonus.
- 33 Days Annual Leave: (including Bank Holidays).
- Professional Growth and Support: Through fully funded training programs and personal mentoring.
- Health and Wellbeing: Through Blue Gem Holdings Ltd, access to our gyms and Employee Assistance Programme.
- Exciting Team Culture: Regular social events, partner-led networking, and team trips.
- Enhanced Pension Package.
- Season Ticket Loan: To make your commute a breeze
Diversity and Inclusion
We are committed to fostering a workplace that celebrates diversity and promotes inclusivity. We believe that different perspectives drive innovation and create a stronger team. We welcome applications from individuals of all backgrounds, experiences, and identities, and are dedicated to providing equal opportunities to all.
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Contact Detail:
One Avenue Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Assistant
✨Tip Number 1
Familiarise yourself with the company culture at One Avenue Group. Understanding their hospitality-first approach and commitment to client experience will help you align your responses during interviews, showcasing how you can contribute to their mission.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your customer service skills and problem-solving abilities. Think of specific situations where you went above and beyond for a client, as this aligns perfectly with the role's requirements.
✨Tip Number 3
Network with current or former employees of One Avenue Group on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company and potentially give you a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Showcase your enthusiasm for the role during any interactions with the recruitment team. Expressing genuine interest in the Client Experience Assistant position and the company's values can leave a lasting impression and set you apart from other candidates.
We think you need these skills to ace Client Experience Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. Emphasise any skills that align with the job description, such as problem-solving and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client service and hospitality. Use specific examples from your past experiences to demonstrate how you can contribute to One Avenue Group's mission of delivering exceptional client experiences.
Highlight Transferable Skills: If you lack direct experience in serviced offices, focus on transferable skills from other roles. Discuss how your previous experiences have prepared you to excel in this position, particularly in areas like teamwork and proactivity.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-organised and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at One Avenue Group
✨Show Your Passion for Client Service
Make sure to express your enthusiasm for delivering exceptional client experiences. Share examples from your past roles where you went above and beyond to meet client needs, as this aligns perfectly with the company's focus on hospitality.
✨Demonstrate Attention to Detail
Since the role requires a detail-oriented approach, prepare to discuss how you've maintained high standards in previous positions. Bring up specific instances where your attention to detail made a significant impact on a project or client satisfaction.
✨Highlight Problem-Solving Skills
Be ready to showcase your ability to think on your feet. Prepare a few scenarios where you successfully resolved issues quickly and effectively, as this will demonstrate your proactive nature and readiness to tackle challenges.
✨Emphasise Teamwork and Collaboration
As a Client Experience Assistant, you'll be working closely with colleagues and clients. Share experiences that highlight your collaborative spirit and how you contribute positively to team dynamics, which is crucial for success in this role.
