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- Tasks: Manage income recovery and support residents in maintaining their tenancies.
- Company: Centrick is a values-driven property management company focused on community care.
- Benefits: Enjoy a supportive team environment with opportunities for career growth.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Experience in income recovery and knowledge of housing benefits preferred.
- Other info: Entry-level position with full-time hours, perfect for recent graduates.
The predicted salary is between 30000 - 42000 £ per year.
Centrick Birmingham, England, United Kingdom
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Centrick Birmingham, England, United Kingdom
11 hours ago Be among the first 25 applicants
Join to apply for the Income Collection Manager role at Centrick
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At Centrick, we don’t just manage properties, we care about the people who live in them. That’s why we’re on the lookout for an Income Collection Manager to join our team and play a vital role in supporting some of our most vulnerable residents while helping us maintain sustainable tenancies across our portfolio.
This isn’t just credit control, it’s about making a real difference.
About The Role
You’ll take ownership of income recovery across a wide-ranging and exciting portfolio — from sleek city apartments to complex HMOs — all managed from our central head office.With a proactive and compassionate approach, you’ll tackle arrears, serve legal notices, liaise with solicitors, and support court proceedings where needed — all while doing your utmost to help residents remain in their homes whenever possible.
What You’ll Be Doing
- Proactively manage rent arrears and take early action to prevent debt escalation
- Liaise with residents, offer guidance on payments and welfare support, and signpost where appropriate
- Serve Section 8 and Section 21 notices where required
- Work closely with solicitors to prepare and support legal action, including eviction processes
- Attend court hearings and accompany bailiffs to properties as needed
- Monitor Universal Credit claims and housing benefit payments
- Accurately update records, financial reports, and arrears tracking systems
- Balance firm recovery action with a resident-first approach that seeks long-term solutions
What We’re Looking For
- Previous experience in income recovery or tenancy enforcement, ideally across social, leasehold and residential
- Strong knowledge of Universal Credit processes and housing-related benefits would be beneficial
- Confidence in serving legal notices and managing court processes
- Compassionate communicator who can remain calm and professional under pressure
- Experience liaising with vulnerable tenants and supporting them towards successful outcomes
- Confident using housing systems and pulling financial data to monitor progress
Why Join Us?
We’re a values-led, fast-growing organisation where people matter. You’ll be joining a passionate team working at the heart of our housing operations, with the support and tools you need to succeed — and space to grow if you want to take the next step in your career.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
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Job function
Accounting/Auditing and Finance
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Income Collection Manager employer: Centrick
Contact Detail:
Centrick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Collection Manager
✨Tip Number 1
Familiarise yourself with Universal Credit processes and housing-related benefits. Understanding these systems will not only help you in the role but also demonstrate your commitment to supporting residents effectively.
✨Tip Number 2
Showcase your experience in managing rent arrears and liaising with vulnerable tenants. Be prepared to discuss specific examples of how you've successfully navigated challenging situations while maintaining a compassionate approach.
✨Tip Number 3
Brush up on your knowledge of legal notices and court processes. Being able to confidently discuss these topics during your interview will highlight your readiness for the responsibilities of the Income Collection Manager role.
✨Tip Number 4
Emphasise your ability to balance firm recovery actions with a resident-first approach. This is crucial for the role, so be ready to share how you've achieved this balance in past experiences.
We think you need these skills to ace Income Collection Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Income Collection Manager position. Highlight your relevant experience in income recovery and your approach to supporting vulnerable residents.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your knowledge of Universal Credit processes, legal notices, and your ability to communicate compassionately with tenants.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping residents and your proactive approach to income recovery. Use specific examples from your past experiences to demonstrate how you can make a difference in this role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Centrick
✨Show Your Compassion
As an Income Collection Manager, you'll be dealing with vulnerable residents. Make sure to highlight your compassionate communication skills during the interview. Share examples of how you've supported tenants in the past and how you approach difficult conversations with empathy.
✨Demonstrate Your Knowledge of Benefits
Familiarise yourself with Universal Credit processes and housing-related benefits. Be prepared to discuss how these impact income recovery and how you can assist residents in navigating these systems. This will show that you understand the complexities of the role.
✨Prepare for Legal Discussions
Since the role involves serving legal notices and managing court processes, brush up on relevant laws and procedures. Be ready to discuss your experience with legal actions and how you balance firm recovery actions with a resident-first approach.
✨Highlight Your Problem-Solving Skills
The job requires proactive management of rent arrears and finding long-term solutions. Prepare to share specific examples of how you've successfully tackled similar challenges in the past, demonstrating your ability to think critically and act decisively.
