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- Tasks: Manage customer enquiries, group bookings, and oversee the ticketing system for the festival.
- Company: Join a vibrant festival team in Manchester, dedicated to creating unforgettable experiences.
- Benefits: Enjoy flexible working days, hands-on experience, and the chance to be part of an exciting event.
- Why this job: Perfect for organised and friendly individuals who thrive in dynamic environments and love festivals.
- Qualifications: Looking for enthusiastic communicators with strong organisational skills; no prior experience required.
- Other info: Training days in August; work starts on 1 Sep and runs until 5 Dec.
Sheffield DocFest is the UK\’s leading documentary festival and one of the world\’s most influential markets for documentary projects.
Sheffield DocFest champions and presents the full breadth of documentary form – film, television, immersive and art – in the vibrant city of Sheffield each June. We offer makers and audiences a place for inspiration, debate, development, learning and challenge. Our programming represents our core values – creativity, empathy, freedom, inclusivity and internationalism.
About the role The Box Office Manager is responsible for the planning and delivery of all aspects of the festival box office, ticketing system and front of house activities. This involves working with multiple internal departments and external venues to ensure excellent communications and processes, as well as the configuration of the festival ticketing environment in readiness for the festival programme launch.
Managing the Box Office team and wider temporary festival front of house team, this role will oversee excellent and efficient services to maximise sales and provide a seamless customer journey to public and industry visitors alike, both in advance of and during the festival, making sure operations run effectively and any issues that may arise are handled in a professional and timely manner. In addition this role must monitor and report on sales and ticket allocations with a view to adjusting allocations when necessary in order to maximise ticket availability and sales.
This is a part‐time role for three days per week, offered on a fixed‐term contract from 23rd February to 18th June 2026.
Full details and apply To download the Sheffield DocFest recruitment pack and the job description for this role, visit their website .
The closing date for this position is 23/01/2026 at 09:00
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Box Office Manager employer: Box
Contact Detail:
Box Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Box Office Manager
✨Tip Number 1
Familiarise yourself with the festival's ticketing system before your interview. Understanding how it works and being able to discuss it will show your enthusiasm and readiness for the role.
✨Tip Number 2
Prepare to demonstrate your customer service skills during the interview. Think of examples from past experiences where you handled enquiries or bookings effectively, as this is crucial for the Box Office Manager position.
✨Tip Number 3
Show your organisational skills by discussing how you manage multiple tasks in a busy environment. This will highlight your ability to maintain professionalism under pressure, which is essential for this role.
✨Tip Number 4
Research the festival's history and its audience. Being knowledgeable about the event will not only impress the interviewers but also help you articulate why you're passionate about working there.
We think you need these skills to ace Box Office Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Box Office Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Covering Letter: If you choose to write a covering letter, make sure it is concise (1 page) and directly addresses the job criteria. Use specific examples from your past experiences that demonstrate your organisational skills, communication abilities, and enthusiasm for the role.
Consider a Video Letter: If you opt for a video letter, ensure it is engaging and well-structured. Clearly explain why you are attracted to the Box Office Manager role and what unique qualities you would bring to the festival. Practice beforehand to maintain a professional composure.
Review and Submit: Before submitting your application, review all documents for clarity and accuracy. Ensure your CV is up-to-date and that your covering or video letter effectively showcases your suitability for the role. Submit your application via our website before the deadline.
How to prepare for a job interview at Box
✨Know the Festival Inside Out
Familiarise yourself with the festival's history, mission, and key events. This knowledge will not only impress the interviewers but also show your genuine interest in the role.
✨Demonstrate Your Customer Service Skills
As the first point of contact for customer enquiries, it's crucial to showcase your communication skills. Prepare examples of how you've handled customer interactions in the past, especially in busy environments.
✨Highlight Your Organisational Skills
Being detail-oriented is key for a Box Office Manager. Be ready to discuss how you manage multiple tasks and stay organised, especially during peak times. Use specific examples from previous roles.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle specific situations, such as dealing with difficult customers or managing group bookings. Think through potential scenarios and your responses ahead of time.
