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- Tasks: Supervise staff, manage daily operations, and handle complaints in a dynamic environment.
- Company: Join a vibrant team in Letchworth for a temporary management role.
- Benefits: Enjoy a structured work schedule with 2 days off each week.
- Why this job: Gain valuable management experience while working in a supportive and engaging atmosphere.
- Qualifications: Previous management or supervisory experience, preferably in hospitality, is required.
- Other info: Immediate start available; training for first aid provided.
We are looking for an experienced Duty or Operations Manager for a temporary position based in Letchworth. This role will be for approx. 4 months and will be an immediate start. You will work on a rota basis covering 7 days a week – including weekends – you would have 2 days off a week. This role is 100% site based in Letchworth. Working 35 hours a week: 9.00am to 4.30pm Key Responsibilities: To supervise staff, providing direction and support, mentoring and training. Allocating tasks to staff on duty. To implement day to day people management and procedures including the staff rote, sickness absence, holidays and completing attendance sheets. Monitor staff productivity and providing constructive feedback and coaching. Managing any complaints and resolve problems Feedback any issues to the management team. To ensure all employees are performing in accordance To work with a EPOS system and as a management being responsible for compliance with financial controls and systems, recording and accounting all cash and other payments. To ensure that all orders and administration duties are actioned daily. To provide first aid as required ( this can be trained ) and report to Health & Safety concerns to management team. Person Specification: Successfully candidate will have management or supervisory experience and ideally come from a hospitality background. Happy to work on rota basis. Clear and concise communication skills. Good problem solver. Able to start immediately Great benefits Including weekly pay. Free onsite parking. Holiday pay Access to Tate Awards Scheme including store discounts. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application
Duty Manager employer: Tate
Contact Detail:
Tate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Make sure to highlight your previous management or supervisory experience in hospitality. Share specific examples of how you've successfully led a team, resolved conflicts, or improved staff productivity.
✨Tip Number 2
Since this role requires working on a rota basis, be prepared to discuss your flexibility and willingness to work weekends. Mention any past experiences where you thrived in similar scheduling situations.
✨Tip Number 3
Familiarize yourself with common EPOS systems and financial controls. If you have experience with these systems, be ready to share how you managed cash handling and compliance in your previous roles.
✨Tip Number 4
Demonstrate your problem-solving skills by preparing examples of challenges you've faced in a management role. Be ready to explain how you approached these issues and the outcomes of your actions.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your management or supervisory experience, especially in hospitality. Use specific examples that demonstrate your ability to supervise staff, manage complaints, and implement procedures.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain why you are a good fit. Mention your experience with staff management, problem-solving skills, and your willingness to work on a rota basis.
Highlight Relevant Skills: Emphasize your clear communication skills and any experience you have with EPOS systems or financial controls. This will show that you understand the responsibilities of the Duty Manager role.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Tate
✨Show Your Leadership Skills
As a Duty Manager, you'll be supervising staff and providing direction. Be prepared to share examples of how you've successfully led a team in the past, highlighting your mentoring and training abilities.
✨Demonstrate Problem-Solving Abilities
The role requires good problem-solving skills. Think of specific situations where you've resolved complaints or issues effectively, and be ready to discuss your approach during the interview.
✨Familiarize Yourself with EPOS Systems
Since you'll be working with an EPOS system, it’s beneficial to have a basic understanding of how these systems work. If you have experience with any specific systems, mention that to show your readiness for the role.
✨Communicate Clearly and Concisely
Clear communication is key in this role. Practice articulating your thoughts clearly and concisely, as this will reflect your ability to manage staff and handle day-to-day operations effectively.
