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- Tasks: Identify and qualify new sales opportunities through inbound and outbound prospecting.
- Company: Genesys empowers organisations to enhance customer experiences with AI-powered solutions.
- Benefits: Enjoy flexible working, competitive perks, and the chance to make a real impact.
- Why this job: Join a collaborative team focused on transforming customer experience and driving growth.
- Qualifications: Experience in sales, excellent communication skills, and a passion for technology are essential.
The predicted salary is between 36000 - 60000 £ per year.
Senior Sales Development Representative page is loaded
Senior Sales Development Representative
Apply locations London (Flexible) time type Full time posted on Posted 2 Days Ago job requisition id JR108235
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
The Senior Business Development Rep (BDR) is a strategic role within the GTM team. The BDR identifies and qualifies new sales opportunities through using a blend of inbound and outbound prospecting. They create cross-functional alignment with Sales to build a consistent number of opportunities to provide a predictable and scalable pipeline for revenue growth and closed won business.
Three core elements of the BDR role:
1. Prospects, identifies, qualifies, and cultivates sales opportunities through a strategic blend of outbound and inbound techniques.
2. Brings together research on key accounts from the GTM team, specialists, and tools. Uncovers key personas as part of the buying-unit. Develops coordinated strategies for follow-up and account penetration.
3. Works closely with the Account Executives to develop an account plan to approach target customers to get higher and wider into prospect and customer accounts by having the ability to articulate value and uncover needs at each level of an organization.
Key Areas of Responsibilities:
· Transforms Marketing Qualified Leads to Sales Opportunities, by cultivating and educating prospective buyers on the value of the Genesys solution to meet their specific business needs.
· Becomes a trusted advisor to prospects and customers through inbound and outbound efforts, nurturing relationships and working with them until they are ready to progress in the sales cycle – provide information, discuss the product, do high-level demonstrations, and convey value.
· Schedules and facilitates intro meetings w/potential buyers and expand on key buying persons and units in strategic accounts.
· Positions Genesys as a global provider of software and services for communications, collaboration, and customer engagement.
· Responsible for achieving aggressive quarterly targets, KPIs, and meeting SLAs around conversion rates, speed to lead, and qualification criteria.
· Develops an advanced understanding of target personas, pain points, key metrics, and Genesys product features and functionality.
Desired Qualifications & Skills
· Outbound prospecting/inside sales experience preferably within IT / Cloud solutions.
· Experience working with Salesforce.com or other CRM platforms.
· Excellent written and verbal communication, interpersonal, organizational and telephone skills.
· Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision.
· Ability to analyze business opportunities and read situations well.
· Ability to gather and use data to inform decision making and persuade others
· Ability to develop compelling strategies that deliver results with a strong attention to detail.
· Experience and deep understanding of front-line business development.
· A good technical aptitude and genuinely interested in technology.
· Ability to swiftly learn product solutions as well as general industry knowledge.
· Resourceful & ability to adapt quickly to changing environment.
· Ability to recognize gaps in processes and make recommendations on solutions.
· Understanding or experience in Meddpicc, Challenger Sale, or other prospecting training is a plus.
· Savvy with social selling, blogging, video, as well as all digital collaboration tools is a plus.
· Experience using technology in the workplace (i.e. Microsoft Outlook, Salesforce, Sales Navigator, SalesLoft, 6Sense, etc.).
About the Candidate
The ideal candidate has an entrepreneurial mindset and a passion for helping customers succeed. They are self-motivated, tenacious, driven, with a competitive mindset. They strive to do their best work with a mentality of always learning and growing! They are an exceptional writer and can compose compelling quality content to gain the attention of technical and business buyers.
· You can articulate how complex solutions can help solve business problems.
· You enjoy working with people and various cross functional teams within sales and marketing with a positive mindset.
· You are good with technology, can prioritize, and manage your time effectively.
· Passionate about the customer experience with strong organization skills and attention to detail.
· You have a knack for technology with a growth mindset.
· You can work independently and think strategically, and you are a good writer who incorporates personalization through email and social outreach.
· You are goal oriented and have a proven track record of achieving KPIs and consistent achievement of year-over-year quotas.
· You are willing to put yourself out there on LinkedIn to create a social brand to help bring in new opportunities and brand awareness.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit .
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at .
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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Employee Referral
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit .
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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Senior Sales Development Representative employer: Genesys Telecommunications Laboratories, Inc.
Contact Detail:
Genesys Telecommunications Laboratories, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Development Representative
✨Tip Number 1
Familiarise yourself with Genesys Cloud and its features. Understanding the product inside out will help you articulate its value to potential clients, making you a more effective candidate for the Senior Sales Development Representative role.
✨Tip Number 2
Leverage LinkedIn to connect with current Genesys employees. Engaging with them can provide insights into the company culture and expectations, plus it might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 3
Showcase your outbound prospecting skills by sharing relevant experiences on social media or during networking events. Highlighting your success stories in generating leads will demonstrate your capability to meet the aggressive targets set for this role.
✨Tip Number 4
Prepare to discuss your understanding of key sales methodologies like MEDDPICC or Challenger Sale during interviews. Being able to articulate how these frameworks apply to the role will show that you're not only knowledgeable but also ready to contribute from day one.
We think you need these skills to ace Senior Sales Development Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in outbound prospecting and sales development. Use keywords from the job description, such as 'Sales Opportunities', 'CRM platforms', and 'customer engagement' to catch the recruiter's attention.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer experience and how your skills align with the role. Mention specific examples of how you've successfully identified and qualified sales opportunities in the past.
Showcase Your Communication Skills: Since excellent written and verbal communication is crucial for this role, ensure that your application materials are well-written and free of errors. Consider including a brief example of a successful communication strategy you implemented in a previous role.
Highlight Technical Aptitude: Mention any experience you have with technology and CRM tools like Salesforce. If you have knowledge of Meddpicc or Challenger Sale methodologies, be sure to include that as well, as it shows your readiness for the role.
How to prepare for a job interview at Genesys Telecommunications Laboratories, Inc.
✨Know Your Product Inside Out
As a Senior Sales Development Representative, it's crucial to have a deep understanding of Genesys products and how they solve customer problems. Be prepared to discuss specific features and benefits, and how they align with the needs of potential clients.
✨Demonstrate Your Prospecting Skills
Showcase your outbound prospecting experience during the interview. Prepare examples of successful strategies you've used in the past, including how you identified key personas and developed tailored approaches to engage them.
✨Highlight Your Communication Skills
Excellent communication is key in this role. Be ready to demonstrate your ability to articulate complex solutions clearly and persuasively. Consider preparing a brief pitch about how Genesys can help a specific type of business.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and strategic thinking. Think of situations where you've had to adapt quickly or overcome challenges in sales, and be ready to share those experiences.
