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- Tasks: Lead client relationships and drive strategic growth in a dynamic healthcare environment.
- Company: Join Meet Life Sciences, dedicated to transforming global healthcare challenges with innovative solutions.
- Benefits: Enjoy 33 days of annual leave, private health insurance, and flexible working hours.
- Why this job: Be part of a collaborative team making a real impact in healthcare while developing your leadership skills.
- Qualifications: 10+ years in medical communications, strong leadership, and excellent communication skills required.
- Other info: Remote work flexibility available; ideal for those passionate about life sciences.
The predicted salary is between 43200 - 72000 £ per year.
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Client Services Director (Flexibility to be remote)
Accelerating Life-Changing Solutions to Global Healthcare Challenges is the vision that unites us through a shared sense of purpose, whatever the role.
It speaks to the significant challenges that exist within global healthcare, and how we, as one team, can help to deliver better solutions and outcomes for our partners and for patients everywhere, sooner. Your job description outlines the important role and responsibilities that you own in achieving this vision.
Importantly too is how we go about living our vision. Through a pioneering fusion of the finest expertise in science, strategy, evidence, technology and creativity we deliver the world-class outcomes that our global partners trust to achieve their goals. It speaks to collaboration and to everyone’s responsibility to bring together the diverse expertise that exist across our team to deliver world-class outcomes.
The Role
The Client Services Director (CSD) plays a pivotal role in the management of the agency. Reporting to the VP of Medical Communications, the CSD drives strategic account growth, financial performance and operational excellence in line with company vision and values. Key responsibilities include leading client relationships, optimising workflow and financial KPIs, overseeing business development efforts, and ensuring high standards of service delivery. The CSD also contributes to wider agency leadership, supports new business pitches, and mentors team members to ensure long-term success and talent development. With over 10 years of relevant experience, ideally in a full-service med comms agency, the role demands strong leadership, strategic thinking, financial acumen, and outstanding communication and relationship-building skills.
Requirements
- 10+ years ‘relevant’ experience in a full-service medical communications agency
- Ideally, a life sciences degree, preferably combined with a Master’s or PhD, or other relevant qualification
- Excellent interpersonal / relationship development skills – able to influence colleagues and clients, and to actively listen
- Strong team player
- Solutions-based, with complex problem-solving ability
- Visionary leadership
- Ability to motivate a workforce and lead by example, with effective management and delegation skills
- Communication and negotiation
- Understanding of a multi-faceted business operation
- Planning and forecasting
- Excellent organisational skills, time management and adherence to deadlines
- High attention to detail
- Extremely good written and oral communication skills (including presentation skills)
- 33 days annual leave
- Birthday day off
- Private medical health insurance
- Employees to have flexibility around their start and finish time
Seniority level
-
Seniority level
Director
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management
-
Industries
Pharmaceutical Manufacturing
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Client Services Director employer: Meet Life Sciences
Contact Detail:
Meet Life Sciences Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Director
✨Tip Number 1
Network with professionals in the medical communications field. Attend industry events, webinars, or local meetups to connect with potential colleagues and clients. Building relationships can give you insights into the company culture and expectations.
✨Tip Number 2
Showcase your leadership skills during interviews. Prepare examples of how you've successfully led teams or projects in the past, particularly in a medical communications context. This will demonstrate your capability to fulfil the role of Client Services Director.
✨Tip Number 3
Familiarise yourself with the latest trends and challenges in the life sciences sector. Being knowledgeable about current issues will help you engage in meaningful conversations with interviewers and show that you're proactive about staying informed.
✨Tip Number 4
Prepare to discuss your approach to client relationship management. Think about specific strategies you've used to build and maintain strong client relationships, as this is a key aspect of the Client Services Director role.
We think you need these skills to ace Client Services Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in medical communications and leadership roles. Emphasise your strategic thinking, financial acumen, and any specific achievements that align with the responsibilities of a Client Services Director.
Craft a Compelling Cover Letter: Your cover letter should reflect your understanding of the company's vision and how your background fits into their goals. Discuss your experience in managing client relationships and driving account growth, and express your enthusiasm for contributing to their mission.
Showcase Leadership Skills: In your application, provide examples of how you've successfully led teams and influenced stakeholders. Highlight your ability to motivate others and manage complex projects, as these are crucial for the role of Client Services Director.
Highlight Communication Proficiency: Given the importance of communication in this role, ensure you demonstrate your strong written and oral skills throughout your application. Use clear, concise language and consider including a brief example of a successful presentation or negotiation you've conducted.
How to prepare for a job interview at Meet Life Sciences
✨Showcase Your Leadership Skills
As a Client Services Director, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams, motivated colleagues, and managed projects to completion. Highlight your experience in mentoring team members and driving strategic account growth.
✨Emphasise Your Communication Skills
Outstanding communication is key for this role. Be ready to discuss how you've built strong relationships with clients and colleagues. Practice articulating complex ideas clearly and concisely, as well as showcasing your negotiation skills during the interview.
✨Demonstrate Financial Acumen
The role requires a solid understanding of financial performance and KPIs. Prepare to discuss your experience with budgeting, forecasting, and optimising workflow to achieve financial goals. Use specific examples to illustrate your success in these areas.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving abilities. Think of complex challenges you've encountered in previous roles and how you approached them. Be ready to explain your thought process and the solutions you implemented to overcome obstacles.
