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- Tasks: Coordinate customer service operations for Air Canada Cargo, handling enquiries and compliance.
- Company: Join Air Canada, the top airline in North America, and be part of a legendary team.
- Benefits: Enjoy a vibrant work culture with opportunities for growth and development.
- Why this job: Make an impact in aviation while working in a dynamic, supportive environment.
- Qualifications: Previous cargo experience preferred; strong computer skills and leadership qualities required.
- Other info: Full-time role based in London, ideal for those seeking a fast-paced career.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Cargo Customer Service Coordinator/Coordonnateur – Service clientèle – Air Canada Cargo role at Air Canada
Join to apply for the Cargo Customer Service Coordinator/Coordonnateur – Service clientèle – Air Canada Cargo role at Air Canada
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The Customer Service Unit is the main point of contact for all Customer enquiries – both Internal and External for Air Canada Cargo within the UK. This role is responsible for overseeing the Operational functions within the Customer Service Unit such as air waybill data capture, Customs reporting/compliance for all Air Canada and Air Canada Rouge flights departing the UK and stations such as Dubai and Casablanca. In addition, this role provides tracing and discrepancy support and revenue protection work involving closing all Import air waybills on a daily basis.
- Previous Cargo experience an advantage.
- Experience of WebLynx, Smartload, ABS, ETS would be an advantage
- DfT Security trained
- Good computer skills with a high level of accuracy
- Good verbal and written skills
- Demonstrable leadership qualities
- Must be a team player and represent Air Canada in a professional manner
- Must have an ability to use tact, good judgement and initiative, with a flexible attitude and willingness to make decisions for the benefit of both Air Canada Cargo and our Customers
- Ability to work under pressure, plan workload and meet deadlines with minimal supervision
Please visit the Air Canada careers page for full job details.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Airlines and Aviation
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Cargo Customer Service Coordinator/Coordonnateur - Service clientèle - Air Canada Cargo employer: Air Canada
Contact Detail:
Air Canada Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cargo Customer Service Coordinator/Coordonnateur - Service clientèle - Air Canada Cargo
✨Tip Number 1
Familiarise yourself with Air Canada's values and mission. Understanding the company's culture will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Network with current or former employees of Air Canada, especially those in customer service roles. They can provide valuable insights into the company’s expectations and the day-to-day responsibilities of the position.
✨Tip Number 3
Brush up on your knowledge of cargo operations and relevant software like WebLynx and Smartload. Being able to discuss these tools confidently can set you apart from other candidates.
✨Tip Number 4
Prepare for situational interview questions by thinking of examples where you've demonstrated leadership, teamwork, and problem-solving skills. This role requires a flexible attitude and good judgement, so showcasing these traits is crucial.
We think you need these skills to ace Cargo Customer Service Coordinator/Coordonnateur - Service clientèle - Air Canada Cargo
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Cargo Customer Service Coordinator. Familiarise yourself with the key tasks such as air waybill data capture and Customs reporting.
Tailor Your CV: Highlight any relevant experience in cargo or customer service roles. If you have experience with systems like WebLynx or Smartload, make sure to mention these prominently in your CV.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for working with Air Canada and how your skills align with their needs. Mention your ability to work under pressure and your team player mentality.
Proofread Your Application: Ensure that your application is free from spelling and grammatical errors. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Air Canada
✨Show Your Cargo Knowledge
Make sure to brush up on your cargo experience and any relevant systems like WebLynx or Smartload. Being able to discuss your familiarity with these tools will demonstrate your readiness for the role.
✨Demonstrate Customer Service Skills
Prepare examples of how you've successfully handled customer inquiries in the past. Highlight your ability to remain calm under pressure and your commitment to providing excellent service.
✨Exhibit Leadership Qualities
Even if you're not applying for a managerial position, showcasing your leadership skills can set you apart. Share instances where you've taken initiative or led a team project, emphasising your ability to work collaboratively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think about potential scenarios you might face in the role and how you would handle them, especially regarding compliance and operational functions.
