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- Tasks: Manage client relationships and drive growth in EMEA & APAC regions.
- Company: Join Cloudinary, the leader in media management solutions for businesses worldwide.
- Benefits: Enjoy a dynamic work environment with opportunities for travel and professional growth.
- Why this job: Be part of an innovative team focused on customer success and cutting-edge technology.
- Qualifications: 5+ years in account management or sales, preferably in SaaS; strong communication skills required.
- Other info: Willingness to work in the office at least 2 days a week is essential.
The predicted salary is between 43200 - 72000 £ per year.
Cloudinary is the market leader in providing end-to-end solutions for managing, optimizing, and delivering images and videos in real time. Our cloud-based platform helps businesses streamline their media management workflows, enhance user experiences, and improve website performance. With a strong focus on innovation and customer satisfaction, Cloudinary is trusted by thousands of companies worldwide, from startups to Fortune 500 enterprises.
We are seeking a dynamic and motivated Account Manager to join our team and drive growth in the EMEA (Europe, Middle East, and Africa) & APAC (Asia-Pacific) regions. As a Cloudinary Account Manager, you will be responsible for nurturing and retaining existing client relationships, identifying and closing new growth opportunities, and ensuring customer success. This role requires a proactive approach to client engagement, a deep understanding of cloud-based solutions, and a passion for helping customers achieve their goals as well as a sales mentality
Responsibilities:
- Develop and maintain strong relationships with key stakeholders within client organizations.
- Understand clients\’ business objectives and challenges to effectively position Cloudinary\’s solutions.
- Collaborate with cross-functional teams, including Sales, Customer Success, and Product, to deliver exceptional service and support to clients.
- Identify and close upsell and cross-sell opportunities to maximize revenue from existing accounts.
- Act as a trusted advisor to clients, providing guidance on best practices for media management and optimization.
- Monitor client usage and performance metrics to identify areas for improvement and optimization.
- Stay updated on industry trends, competitive landscape, and emerging technologies to better serve clients.
About you:
- 5+ years of experience in a similar role
- 5+ Experience maintaining existing client contract renewals, cross selling and upselling within these existing accounts
- Negotiate pricing and contractual terms to close sales as required
- Proven experience in account management or sales roles within the SaaS industry.
- Strong understanding of cloud-based technologies and services.
- Excellent communication and interpersonal skills, with the ability to effectively present technical information to both technical, non-technical audiences and C-Suite.
- Maintain accurate pipeline management in Salesforce with highly proficient forecasting
- Strong negotiation skills with a track record of successful outcomes.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in other languages spoken in the EMEA or APAC region is a plus.
- Willingness to travel occasionally for client meetings and industry events.
- Bachelor\’s degree in Business, Marketing, Computer Science, or related field is a plus, or equal work experience
- Working rights for the UK and willingness to come in minimum 2+ days per week to the office
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Senior Strategic Account Manager employer: Cloudinary Ltd.
Contact Detail:
Cloudinary Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Strategic Account Manager
✨Tip Number 1
Familiarise yourself with Cloudinary's platform and its features. Understanding how our solutions can solve specific client challenges will help you engage more effectively during interviews and demonstrate your proactive approach.
✨Tip Number 2
Network with current or former employees of Cloudinary on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 3
Stay updated on industry trends related to cloud-based solutions and media management. Being knowledgeable about the competitive landscape will allow you to speak confidently about how Cloudinary stands out during your conversations.
✨Tip Number 4
Prepare to discuss your previous successes in account management, particularly in upselling and cross-selling. Having concrete examples ready will showcase your experience and ability to drive growth, which is crucial for this role.
We think you need these skills to ace Senior Strategic Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and sales, particularly within the SaaS industry. Emphasise your achievements in client retention, upselling, and cross-selling to demonstrate your capability for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for cloud-based solutions and how your skills align with Cloudinary's mission. Mention specific examples of how you've successfully managed client relationships and driven growth in previous roles.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to convey technical information clearly. Use concise language and structure your application well to make it easy for the hiring team to read.
Highlight Industry Knowledge: Demonstrate your understanding of industry trends and emerging technologies in your application. This shows that you are proactive and knowledgeable, which is crucial for a role that involves advising clients on best practices.
How to prepare for a job interview at Cloudinary Ltd.
✨Know Your Cloud Solutions
Make sure you have a solid understanding of cloud-based technologies and how they can benefit clients. Be prepared to discuss how Cloudinary's solutions can address specific business challenges.
✨Demonstrate Relationship Management Skills
Highlight your experience in nurturing client relationships. Share examples of how you've successfully maintained contracts, upsold, or cross-sold within existing accounts.
✨Prepare for Technical Discussions
Since you'll be presenting to both technical and non-technical audiences, practice explaining complex concepts in simple terms. This will show your ability to communicate effectively with diverse stakeholders.
✨Showcase Your Negotiation Successes
Be ready to discuss your negotiation strategies and successful outcomes. Provide specific examples of how you've closed deals and navigated contractual terms to benefit both the client and your company.
