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- Tasks: Manage customer accounts, process orders, and handle inquiries via phone and email.
- Company: Join a well-established company in Witney with a friendly team atmosphere.
- Benefits: Enjoy a supportive work environment and the chance to develop professional skills.
- Why this job: Great opportunity to build relationships and enhance your customer service expertise.
- Qualifications: Excellent communication skills and attention to detail are essential; experience with Amazon systems is a plus.
- Other info: Ideal for organized and resourceful individuals looking to grow in a professional setting.
The predicted salary is between 24000 - 36000 £ per year.
We are working in partnership with a well-established company in Witney who are looking for a Customer Service Administrator to join their small friendly team. As Customer Service Administrator, you will manage customer accounts and develop good working relationships, whilst being part of a professional and friendly customer service team. The role involves p rocessing orders, invoicing, confirming orders/ stock levels and expected delivery dates, processing returns, answering customer enquires both by phone and email and dealing with Warranty claims and product queries. The ideal candidate will have excellent communication skills, a professional manner, be organised and resourceful with excellent attention to detail. Knowledge of Amazon systems/Marketplaces and experience with SAP would be an advantage but is not essential. If you would like to know how we will store and process your data, please read our GDPR Data Protection Statement on The Recruitment Group website. AMRT1_UKTJ …
Customer Service Administrator employer: The Recruitment Group Careers
Contact Detail:
The Recruitment Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarize yourself with common customer service scenarios. Think about how you would handle various customer inquiries and complaints, as this will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Research the company and its products thoroughly. Understanding their offerings will allow you to speak confidently about how you can contribute to their customer service team.
✨Tip Number 3
Practice your communication skills. Since excellent communication is key for this role, consider role-playing with a friend or family member to refine your ability to convey information clearly and professionally.
✨Tip Number 4
If you have experience with Amazon systems or SAP, be ready to discuss it. Even if it's not essential, showcasing any relevant knowledge can set you apart from other candidates.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Administrator position. Highlight key responsibilities and required skills, such as communication skills and attention to detail, to tailor your application accordingly.
Tailor Your CV: Customize your CV to reflect relevant experience in customer service, order processing, and any familiarity with Amazon systems or SAP. Use specific examples that demonstrate your organizational skills and ability to manage customer accounts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with the job requirements and provide examples of how you've successfully handled customer inquiries or managed accounts in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Customer Service Administrator role.
How to prepare for a job interview at The Recruitment Group Careers
✨Showcase Your Communication Skills
As a Customer Service Administrator, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Practice answering common customer inquiries to show your proficiency.
✨Highlight Your Organizational Skills
This role requires strong organizational abilities. Share examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. This will illustrate your capability to handle the demands of the position.
✨Familiarize Yourself with Relevant Systems
While knowledge of Amazon systems and SAP is not essential, having a basic understanding can set you apart. Do some research on these platforms and be ready to discuss how you would approach learning new systems quickly.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and how you handle customer complaints. Think of specific scenarios from your previous roles where you resolved issues effectively, and be ready to share those stories.
