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- Tasks: Lead client success initiatives and manage projects to deliver value from our innovative platform.
- Company: Join Neara, a cutting-edge tech firm transforming infrastructure with 3D digital modelling software.
- Benefits: Enjoy flexible working, competitive pay, and strong career growth opportunities.
- Why this job: Be part of a mission-driven team recognised by Time Magazine as one of the most influential companies.
- Qualifications: Seeking problem solvers with project management skills; engineering background is a plus.
- Other info: Fluency in additional European languages is a bonus!
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Neara is a high-growth, venture-backed technology company that\’s developed a software platform which builds sophisticated, engineering-grade 3D digital models of critical infrastructure, delivered under a software-as-a-service model, with a primary focus on electricity grids..
Neara\’s software platform has been adopted by infrastructure owners and operators around the world to solve some of the greatest challenges facing the industry. We deliver solutions across the entire asset life cycle, from the design and construction of new networks to access renewable energy generation, to high value problem statements in asset management, through to the impact of climate change and extreme weather on the reliability and availability of critical commodities such as electricity.
Recognised as one of Time Magazine\’s 100 Most Influential Companies of 2024, our vision is to change how the world designs, builds and operates critical infrastructure. After achieving close to 90% market share in Australia and New Zealand, Neara\’s primary growth focus is now the Americas, UK and Europe where a significant majority of our revenue growth is now derived.
We\’re excited to hire our next Senior Manager, Customer Success in Europe to support our growing team and client base from our HQ in London. As the Senior Manager, Customer Success, you\’ll work on industry-changing challenges, build strong client relationships and manage projects while working closely with sales, deployment, product and engineering to ensure customers are receiving the greatest value from our platform. Driving value for the client is key and to achieve this, you need to understand the critical challenges they face and translate these into concrete project outputs while managing the delivery with your team. This role is responsible for strengthening client relationships and increasing usage and ROI of the platform, while monitoring the commercial aspects of account growth.
We\’re looking for a critical thinker and problem solver. While utility and infrastructure experience is highly valuable, we\’re more interested in your ability to analyze situations, identify key issues, and implement effective solutions in similar organisations and challenges.
WHAT YOU WILL DO
- Work closely with the sales team to handover and execute closed deals and newly acquired clients
- Deeply understand the challenges and motivations of customers, and how our platform can serve them
- Manage and oversee a portfolio of projects across different clients with the team of customer success and deployment staff
- Develop strong relationships across the client organisation, both at senior and junior levels
- Work closely with deployment to ensure delivery of client work is timely, but most importantly is generating tremendous value, and to ensure the value is clearly communicated to the client
- Develop and deploy ROI metrics clearly demonstrating delivered value
- Identify opportunities for up and cross-selling within the client portfolio
WHO YOU ARE
- Self-motivated problem solver who can quickly get to the core of complex challenges.
- Ability to break down problems systematically and develop practical solutions.
- Experience communicating technical concepts to diverse stakeholders.
- Strong project management skills with experience handling complex implementations.
- Self-motivated, solutions-driven, detail-oriented, and organised.
- Exceptional attention to detail and commitment to maintaining high standards of quality assurance.
- Engineering or scientific background preferred.
- Proven track record of building strong personal relationships with clients and internal stakeholders, plus commercial aptitude and history of account growth (revenue)
- Fluency in other European languages than English is a bonus (French, Spanish, German, Dutch, Turkish, Romanian, Italian etc).
WHAT WE ARE OFFERING YOU
- Have a voice in a cooperative, team-driven environment
- Competitive compensation package
- Flexible working arrangements
- Significant opportunity for career development and acceleration
- Strong benefits including healthcare
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Senior Manager, Customer Success employer: Neara
Contact Detail:
Neara Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager, Customer Success
✨Tip Number 1
Familiarise yourself with Neara's software platform and its applications in the infrastructure sector. Understanding how our technology addresses client challenges will help you articulate your value during discussions.
✨Tip Number 2
Network with professionals in the customer success and infrastructure fields. Attend industry events or webinars to connect with potential colleagues and clients, which can provide insights into the role and company culture.
✨Tip Number 3
Prepare to discuss your experience in managing client relationships and projects. Be ready to share specific examples of how you've driven value for clients in previous roles, as this will demonstrate your fit for the position.
✨Tip Number 4
Showcase your problem-solving skills by thinking through potential challenges that Neara's clients might face. Consider how you would approach these issues and be prepared to discuss your thought process during interviews.
We think you need these skills to ace Senior Manager, Customer Success
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior Manager, Customer Success position. Tailor your application to highlight how your skills and experiences align with the job description.
Craft a Compelling CV: Your CV should clearly showcase your project management skills, problem-solving abilities, and experience in building client relationships. Use specific examples from your past roles that demonstrate your success in similar environments.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for Neara's mission and how you can contribute to their growth in Europe. Highlight your understanding of customer challenges and how you can drive value through effective solutions.
Highlight Relevant Experience: If you have experience in utility or infrastructure sectors, make sure to emphasise this in your application. Additionally, mention any relevant technical skills or languages that could set you apart from other candidates.
How to prepare for a job interview at Neara
✨Understand the Company and Its Challenges
Before your interview, take the time to research Neara and its software platform. Understand the challenges faced by the infrastructure industry, especially in relation to electricity grids. This knowledge will help you demonstrate how your skills can address these issues.
✨Showcase Your Problem-Solving Skills
As a Senior Manager in Customer Success, you'll need to be a self-motivated problem solver. Prepare examples from your past experiences where you've successfully identified and resolved complex challenges. Highlight your analytical skills and how they can benefit Neara's clients.
✨Emphasise Relationship Building
Building strong relationships with clients is crucial for this role. Be ready to discuss your approach to developing and maintaining client relationships at both senior and junior levels. Share specific instances where your relationship-building skills led to successful outcomes.
✨Prepare for Project Management Questions
Given the emphasis on managing a portfolio of projects, expect questions about your project management experience. Be prepared to discuss your methods for ensuring timely delivery and generating value for clients, as well as how you communicate this value effectively.
