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- Tasks: Support client care by handling feedback and complaints with empathy and professionalism.
- Company: Join Montpellier Legal, a fast-growing law firm known for exceptional client service and team spirit.
- Benefits: Enjoy a competitive salary, ongoing training, and perks like gym memberships and company events.
- Why this job: Be part of a supportive team that values positivity and continuous improvement in client satisfaction.
- Qualifications: Previous client-facing experience and strong communication skills are preferred but not essential.
- Other info: This role is based in Cheltenham and does not offer hybrid working.
The predicted salary is between 25000 - 28000 £ per year.
Are you passionate about delivering exceptional client service? Do you thrive in a fast-paced environment where positivity, professionalism, and client care are key?
We are a dynamic and fast-growing law firm specialising in Residential Conveyancing across England and Wales. With six offices across the South West and more on the horizon, we’re proud of our reputation for efficiency, client care, and high-quality legal services and are looking for a Client Service Executive to support our commitment to excellence.
About Us:
With offices throughout Gloucestershire, in Worcester and now in Bath, Montpellier legal is a fast growing, successful, modern law firm. We are friendly and supportive with a strong sense of unity and team spirit.
We offer market leading salaries and pride ourselves on our training-focused approach that encourages all staff to reach their full potential. Dedicated to creating a positive working culture for our staff, we offer an excellent office environment and plenty of staff social events, even including all expenses paid trips abroad!
With a specialism in residential conveyancing, we provide an excellent and efficient service across a broad range of transactions, including luxury homes and central London apartments. A forward-thinking conveyancing firm, we are dedicated to using market leading technology to help us provide exceptional customer service for our clients.
Why not come and join us?
About the Role:
This is a fantastic opportunity to join our supportive and ambitious team, playing a vital role in helping us uphold the highest standards of client service.
As a Client Service Executive, you’ll be an important point of contact for client concerns and feedback. Working closely with our Complaints Director, you’ll help ensure all client queries, complaints, and service issues are handled professionally, promptly, and with empathy, having a positive impact on client experiences.
This is not just a “complaints handler” position – it is a client care role that champions service recovery, customer satisfaction, and continuous improvement.
We are recruiting for this role in our Cheltenham office. We do not offer hybrid working.
Key Responsibilities:
- Under the supervision of the Complaints Director, act as a key contact for client feedback, concerns, and complaints across the firm.
- Investigate and respond to service issues in a timely, constructive, and empathetic manner.
- Liaise with legal teams and management to fully understand and resolve client issues, escalating as appropriate.
- Identify trends and recommend improvements in service delivery, supporting new procedures and initiatives to address recurring themes.
- Support the Compliance team in reporting, analysis, and quality assurance processes
- Demonstrate a problem solving approach and our values of positivity and excellence in every interaction.
What We Are Looking For:
- Previous experience in a client-facing or complaints handling role, ideally (but not essentially) within professional services or legal environments.
- Exceptional verbal communication skills.
- A calm, compassionate, and solutions-focused mindset.
- Strong organisational skills with the ability to manage multiple issues simultaneously.
- A genuine passion for client care and continuous improvement.
What We Offer:
- A salary of £25,000 – £28,000, dependent on experience.
- A supportive, friendly working environment with a people-first culture.
- Opportunities for growth in a forward-thinking and expanding firm.
- Ongoing professional development and training.
Added Extras and Benefits:
- Company Pension
- Company Events
- Quarterly Bonus
- Cycle to work scheme
- Subsidised Gym Membership
- Subsidised Parking and Travel
- Central location and modern offices
- Discounted Dining at Selected Venues
- Additional time off to celebrate your birthday
- Free Fresh Fruit
- £25,000 – £28,000 per annum (dependent on experience)
How to Apply:
If you are ready to play a key part in enhancing client satisfaction and contributing to our continued success, we would love to hear from you. Apply now to with your CV and a short covering note explaining why this role appeals to you.
Apply for this position
To apply for this position, please complete the form below or send your CV to
Position Applying For
At which office would you like to work? (Required)
Some of the reasons why people choose a career with us
- Higher end market salaries
- Additional time off for birthday
- Discounted dining at selected venues
- Team-based bonus
- Pension plan
- Beautiful modern offices
- Regular upskill training
- Subsidised gym membership
Click on a vacancy below to view more information and to apply.
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Client Service Executive – Cheltenham employer: Montpellier Legal Ltd
Contact Detail:
Montpellier Legal Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Executive – Cheltenham
✨Tip Number 1
Familiarise yourself with the specific services offered by Montpellier Legal, especially in residential conveyancing. Understanding their unique selling points will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the firm.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully handled client complaints or service issues in the past. This will highlight your ability to manage multiple issues simultaneously and your commitment to client care.
✨Tip Number 3
Research common trends in client feedback within the legal sector, particularly in conveyancing. Being able to discuss these trends and suggest potential improvements during your interview can set you apart as a proactive candidate.
✨Tip Number 4
Emphasise your communication skills by preparing to discuss how you would handle difficult conversations with clients. Demonstrating empathy and a calm approach will resonate well with the firm's values and expectations for this role.
We think you need these skills to ace Client Service Executive – Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client-facing roles or complaints handling. Emphasise any skills that align with the job description, such as exceptional communication and problem-solving abilities.
Craft a Compelling Covering Note: In your covering note, explain why the role of Client Service Executive appeals to you. Mention your passion for client care and how your previous experiences have prepared you for this position.
Showcase Your Soft Skills: Highlight your calm and compassionate mindset in your application. Provide examples of how you've successfully managed client concerns or complaints in the past, demonstrating your ability to handle issues empathetically.
Research Montpellier Legal: Familiarise yourself with Montpellier Legal's values and services. Mention specific aspects of the firm that resonate with you in your application, showing that you understand their commitment to client satisfaction and continuous improvement.
How to prepare for a job interview at Montpellier Legal Ltd
✨Show Your Passion for Client Care
Make sure to express your genuine enthusiasm for delivering exceptional client service. Share specific examples from your past experiences where you went above and beyond to ensure client satisfaction.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've handled challenging situations in the past. Highlight your ability to remain calm and solutions-focused, especially when dealing with client complaints or concerns.
✨Research the Firm
Familiarise yourself with Montpellier Legal's values, culture, and recent developments. This will not only show your interest in the firm but also help you tailor your responses to align with their mission of excellence in client service.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the firm's approach to client feedback and how they implement improvements based on client experiences. This demonstrates your commitment to continuous improvement and client care.
