Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with business owners, answer queries, and ensure top-notch customer service daily.
- Company: YouLend is a leading global embedded financing platform for top e-commerce and tech companies.
- Benefits: Enjoy stock options, private medical insurance, gym access, and subsidised lunches.
- Why this job: Join an award-winning workplace that values diversity and offers a supportive culture.
- Qualifications: Fluent in French and English with 1-2 years of customer service experience required.
- Other info: Work in a modern office in Central London with exciting team socials.
The predicted salary is between 22700 - 25700 ÂŁ per year.
About Us
YouLend is the preferred global embedded financing platform for many of the world’s leading e-commerce sites, tech companies and payment services providers such as Amazon, eBay, Shopify, Mollie, Dojo, Paysafe, Just Eat Takeaway and Takepayments. Our software platform and APIs enable our partners to offer flexible financing products, in their desired branding, to their merchant base. With YouLend\’s AI-driven credit risk assessment solutions, more merchants and SMEs than ever can receive fast, flexible and affordable funding. We operate in 9+ geographies across the UK, EU and the US.
We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future.
The Role
In this role, you will communicate with business owners daily, answering inbound calls and addressing any questions they may have.Additionally, you will monitor our support and customer service inbox to ensure that we consistently reach top service levels.You will also work with various enterprise technology platforms and YouLend’s proprietary solutions to process applications and respond to customer queries.Handling complaints and ensuring customer satisfaction is a key responsibility, which involves problem-solving any issues that existing customers may encounter.
Essential:
- Exceptional communication and listening skills; able to engage effectively with customers via phone, email and chat ensuring clear and professional interactions.
- Ability to build rapport and show empathy alongside strong listening and questioning skills.
- Customer-centric approach; dedicated to delivering top-tier service and maintaining a positive experience for every client.
- Able to remain calm under pressure and talk to customers in difficult situations.
- Problem-solver with a proactive mindset – eager to take on challenges and find innovative solutions with enthusiasm.
- Confidence in working independently and making decisions to appropriately escalate issues to management or other departments.
- The ability to multitask, as you\’ll be navigating different systems and processing information when talking to our customers.
- 1-2 years’ experience in customer service, support or related field.
- Fluent in French and English.
Desirable:
- Experience working in an FCA regulated business and understanding of regulatory requirements.
- Previous experience with Hubspot/Aircall.
Salary: ÂŁ27,000 – 29,000 (+ ÂŁ4,000 performance bonus)
Why join YouLend?
- Award-Winning Workplace: YouLend has been recognised as one of the “Best Places to Work 2024 and 2025” by the Sunday Times for being a supportive, diverse, and rewarding workplace.
- Award-Winning Fintech : YouLend has been recognised as a “Top 250 Fintech Worldwide” company by CNBC.
We offer comprehensive benefits package that includes:
- Stock Options
- Private Medical insurance via Vitality and Dental with BUPA
- EAP with Health Assured
- Enhanced Maternity and Paternity Leave
- Modern and sophisticated office space in Central London
- Free Gym in office building in Holborn
- Subsidised Lunch via Feedr
- Deliveroo Allowance if working late in office
- Monthly in office Masseuse
- Team and Company Socials
- Football Power League / Paddle Club
At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.
#J-18808-Ljbffr
Customer Service Executive (French Speaking) employer: YouLend
Contact Detail:
YouLend Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive (French Speaking)
✨Tip Number 1
Familiarise yourself with YouLend's services and the e-commerce landscape. Understanding how our platform integrates financing into customer journeys will help you engage effectively with business owners during your interactions.
✨Tip Number 2
Brush up on your problem-solving skills. Since you'll be handling customer complaints, think of examples from your past experiences where you've successfully resolved issues, as this will demonstrate your proactive mindset.
✨Tip Number 3
Practice your communication skills in both French and English. Being fluent is essential, but being able to convey empathy and clarity in challenging situations will set you apart as a candidate.
✨Tip Number 4
Get comfortable with technology platforms like Hubspot and Aircall. If you have experience with these tools, highlight it during your conversations, as familiarity with enterprise technology can give you an edge in this role.
We think you need these skills to ace Customer Service Executive (French Speaking)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Service Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Language Skills: Since fluency in French and English is essential, make sure to emphasise your language proficiency in your CV and cover letter. Provide examples of how you've used these languages in a customer service context.
Showcase Customer-Centric Experience: In your application, include specific examples of your previous customer service experience. Highlight situations where you successfully resolved issues or improved customer satisfaction, demonstrating your problem-solving skills and proactive mindset.
Tailor Your CV and Cover Letter: Customise your CV and cover letter for YouLend by incorporating keywords from the job description. This shows that you have taken the time to understand the company and the role, making your application stand out.
How to prepare for a job interview at YouLend
✨Showcase Your Communication Skills
As a Customer Service Executive, exceptional communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and engage in active listening. Practise responding to common customer queries in both French and English to show your fluency.
✨Emphasise Problem-Solving Abilities
YouLend values proactive problem solvers. Prepare examples from your past experience where you successfully resolved customer issues or improved service delivery. Highlight your approach to handling difficult situations calmly and effectively.
✨Demonstrate Customer-Centric Mindset
Make it clear that you prioritise customer satisfaction. Share instances where you went above and beyond to ensure a positive experience for clients. This will resonate well with YouLend's commitment to delivering top-tier service.
✨Familiarise Yourself with Relevant Tools
If you have experience with Hubspot or Aircall, mention it during the interview. If not, take some time to learn about these platforms. Showing that you're tech-savvy and willing to adapt to new systems will impress the interviewers.
