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- Tasks: Join our friendly team as a Customer Service Advisor, handling queries and administration.
- Company: Work with a successful insurance and financial services company in modern offices.
- Benefits: Enjoy a competitive salary, excellent pension scheme, and fun social events.
- Why this job: Be part of a supportive culture that values customer satisfaction and personal development.
- Qualifications: GCSEs in English and Maths, plus experience in customer service or support roles.
- Other info: Office-based role in Haywards Heath, just a 10-minute walk from the station.
The predicted salary is between 21500 - 24500 £ per year.
We are delighted to be partnered with our successful, professional and very friendly client as they seek to recruit an additional full time Customer Service Advisor to join their team at their offices in Haywards Heath. This role is an office based position and offers an excellent opportunity to work within a brilliant insurance / financial services based company.
Full time permanent role: Monday-Friday (37.5 hours per week - 30 min lunch)
Role based in Haywards Heath - modern offices - 10 min walk from the station. Some parking available on site along with nearby free street parking.
Salary - £25000 - £28000 per year - very good all round company benefits, including excellent pension scheme along with a great employee benefits scheme, social events throughout the year and staff Christmas party.
The role offers a daily mix of phone based customer service and administration work in a busy and very friendly office within an expanding and stable organisation.
Customer Service Advisor duties include:
- Answer and resolve customer queries and take ownership of the task, via telephone and email.
- General policy administration.
- Pro-actively follow up customer enquiries and convert to policies where possible.
- Ensure customer satisfaction is exceeded.
- Produce high quality documents and maintain computer records.
- Gain a strong knowledge and understanding of company products.
- Ensure company and regulatory policies are complied with.
- Undertake regular learning and development.
Experience, competencies and knowledge required:
- Experience within a telephone based or customer facing / support role.
- Good general education, including GCSE’s (or equivalent) in English and Maths.
- Customer focussed - a passion for customer service and exceeding expectations.
- Strong verbal and written communication skills.
- Good prioritisation and time management skills along with high accuracy levels.
- Good IT skills and keen to learn and develop on new systems.
For more information regarding this new and exciting Customer Service Advisor opportunity, please apply now! Short-listing will take place soon - don’t miss out!
Customer Service Advisor employer: First Recruitment Services
Contact Detail:
First Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding their services will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves a lot of telephone interaction, being clear and confident in your speech can set you apart from other candidates.
✨Tip Number 3
Showcase your customer service passion by preparing examples of how you've exceeded customer expectations in previous roles. This will highlight your suitability for the position and your commitment to excellent service.
✨Tip Number 4
Be ready to discuss your time management and prioritisation skills. Think of specific instances where you've successfully managed multiple tasks, as this is crucial in a busy office environment like the one at StudySmarter.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Advisor position. Tailor your application to highlight how your skills and experiences align with these.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service or similar roles. Emphasise your communication skills, ability to resolve queries, and any experience with administration tasks.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your desire to exceed customer expectations. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at First Recruitment Services
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to exceeding expectations.
✨Know the Company Products
Before the interview, take some time to research the company's products and services. Being knowledgeable about what they offer will not only impress the interviewer but also show that you're genuinely interested in the role and ready to contribute.
✨Demonstrate Strong Communication Skills
Since the role involves a lot of phone and email communication, practice articulating your thoughts clearly and concisely. You might even want to prepare answers to common customer service scenarios to showcase your problem-solving abilities.
✨Highlight Your IT Skills
As the position requires good IT skills, be prepared to discuss your experience with various software and systems. If you have any examples of how you've quickly learned new technologies in the past, share those to illustrate your adaptability.
