Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage B2B customers through proactive calls, building rapport and resolving overdue balances.
- Company: Join a warm, professional company known for its success and supportive culture.
- Benefits: Enjoy a competitive salary, generous leave, wellbeing support, and career development opportunities.
- Why this job: This role offers dynamic interactions, a friendly team, and the chance to make a real impact.
- Qualifications: Experience in customer service or similar roles; confident communicator with empathy and resilience.
- Other info: Casual dress days, team socials, and free on-site parking make this job even more appealing.
The predicted salary is between 23809 - 32500 £ per year.
Are you confident on the phone and thrive in a fast-paced, customer-focused environment? If so, we want to speak to you! This isn’t your typical collections role, it’s more than that. It’s about engaging with B2B customers through proactive outbound calls, building rapport, and working toward win-win solutions. And, to top it all off, you’ll be joining an absolute gem of a company that’s professional, warm, and welcoming, not to mention hugely successful. What’s in it for you as a Collections Agent: * Work hours: Monday to Friday, 9am to 5.30pm * Salary: £23,809 with on target earnings of £32,500 * 20 days annual leave, days off between Christmas and New Year, your birthday off, and the option to buy more holiday * Wellbeing program which includes access to BHSF, medical appointments, mental health support, and death in service insurance * Career development options with access to apprenticeships and online training * Casual dress days and regular team social events * Free on-site parking * Rewards for long service What You’ll Be Doing as a Collections Agent: * Making high volumes of outbound calls to B2B customers with overdue balances * Taking ownership of conversations to understand individual circumstances and arrange successful outcomes * Taking card payments over the phone * Handling inbound queries relating to accounts and balances * Keeping customer records accurate and up-to-date What We’re Looking For in a Collections Agent: * Experience in telephone-based roles such as customer service, telesales, debt adviser, collections, or credit control * A confident communicator, someone who is natural on the phone and thrives on interaction * Resilient and solutions-focused with a strong sense of empathy * Competent using Microsoft Office and comfortable navigating systems
Collections Agent employer: Midas Recruitment Ltd
Contact Detail:
Midas Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Agent
✨Tip Number 1
Before your interview, research common challenges faced in collections roles and think about how you would handle them. This will show your potential employer that you're proactive and ready to tackle the job head-on.
✨Tip Number 2
Practice your phone communication skills by role-playing with a friend or family member. Focus on building rapport and handling objections, as these are key aspects of the Collections Agent role.
✨Tip Number 3
Familiarise yourself with the company’s values and culture. During your conversation with us, highlight how your personal values align with ours, especially regarding customer service and empathy.
✨Tip Number 4
Prepare specific examples from your past experiences that demonstrate your resilience and problem-solving skills. Being able to share real-life scenarios will help you stand out as a strong candidate.
We think you need these skills to ace Collections Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telephone-based roles. Emphasise your communication skills and any previous success in customer service or collections to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your confidence on the phone and your ability to build rapport with customers. Mention specific examples of how you've successfully handled similar situations in the past.
Showcase Your Skills: In your application, clearly outline your proficiency with Microsoft Office and any other systems you are comfortable navigating. This will demonstrate your technical competence, which is essential for the role.
Highlight Your Resilience: Since the role requires a solutions-focused mindset, include examples of how you've overcome challenges in previous roles. This will show that you can handle the fast-paced environment and maintain empathy with customers.
How to prepare for a job interview at Midas Recruitment Ltd
✨Show Your Communication Skills
As a Collections Agent, you'll be on the phone a lot, so it's crucial to demonstrate your communication skills during the interview. Practice speaking clearly and confidently, and be ready to showcase how you can engage with customers effectively.
✨Highlight Relevant Experience
Make sure to discuss any previous roles that involved telephone-based customer interaction, such as customer service or telesales. Share specific examples of how you've successfully handled challenging conversations or resolved issues in the past.
✨Demonstrate Empathy and Resilience
The role requires a strong sense of empathy and resilience. Be prepared to talk about situations where you've had to understand a customer's perspective and how you managed to find a win-win solution, even under pressure.
✨Familiarise Yourself with the Company
Research the company culture and values before the interview. Being able to articulate why you want to work for this particular company and how you align with their professional yet warm environment will set you apart from other candidates.
