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For Companies At a Glance
- Tasks: Manage client accounts and build strong relationships to ensure satisfaction and retention.
- Company: Solera is a global leader in data and software services, transforming vehicle lifecycle experiences.
- Benefits: Enjoy a full-time role with opportunities for growth and a supportive team culture.
- Why this job: Be a trusted advisor, helping clients maximise value while working in an innovative environment.
- Qualifications: 2+ years in client account management; strong communication and problem-solving skills required.
- Other info: Fluency in French and Arabic is a plus; remote work options may be available.
The predicted salary is between 32000 - 46000 £ per year.
Join to apply for the Customer Success Manager role at Solera Holdings, LLC.
Join to apply for the Customer Success Manager role at Solera Holdings, LLC.
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.
The Role
A Customer Success Manager (CSM) is the main point of contact for clients using eDriving products, programs and services. CSMs are responsible for building and maintaining strong relationship with clients. A CSM serves as the trusted advisor to our clients, dedicated to helping them achieve their goals and maximize the value of our programs. CSMs meet regularly with our client program leaders to analyze performance, address questions, offer product education, and provide ongoing support that leads to increased customer satisfaction and retention.
What You’ll Do
- Perform account management duties for a portfolio of key clients.
- Develop and maintain strong working relationships with key decision makers within a client’s organization.
- Ensure client retention through understanding your clients’ businesses, seeing the bigger picture and helping them connect the dots on and expand their programs as their needs grow and evolve.
- Address client concerns and efficiently respond to incoming inquiries from all channels to include face-to-face, phone, email, video conferencing and online chat.
- Proactively identify client and end user needs and provide reporting, training and support to ensure program proficiency and effectiveness, aiding clients in maximizing the benefits of our products, programs and services.
- Conduct account reviews with clients on a regular basis, reviewing program trends and results and understanding current and future program needs and opportunities.
- Capture client feedback and provide leadership with details on product issues, improvement needs and enhancement ideas and requests.
- Leverage language skills to support global clients.
What You’ll Bring
- 2+ years of client account management with proven experience interacting effectively with customers of varying levels of technical aptitude, ideally in a similar role or industry.
- Ability to manage a varied workload with great organizational skills and managing multiple priorities.
- Clear, concise and professional communication skills across all business settings including chat, email, video and over the phone.
- Excellent attention to detail and organization skills.
- Ability to prioritize work and execute with a sense of urgency.
- Innate problem-solving skills.
- Ability to apply critical thinking skills to identify and solve problems.
- Ability to understand data and identify trends, gaps and issues.
- Ability to think outside the box and proactively apply creative solutions to client accounts to achieve retention, cost-savings, and safety goals.
- Ability to work as a member of a team as well as independently.
- Ability to speak French and Arabic fluently.
Seniority level
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Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
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Job function
Customer Service
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Industries
IT Services and IT Consulting
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Customer Success Manager employer: Solera Holdings, LLC.
Contact Detail:
Solera Holdings, LLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with Solera's products and services. Understanding their offerings will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Solera Holdings, LLC. They can provide valuable insights into the company culture and expectations for a Customer Success Manager, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlighting your problem-solving skills and ability to adapt to client needs will resonate well with the hiring team.
✨Tip Number 4
Showcase your language skills, especially if you speak French or Arabic. Being multilingual is a significant asset for this role, so be sure to mention it during your discussions to stand out from other candidates.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client account management and customer service. Use specific examples that demonstrate your ability to build relationships and solve problems, as these are key skills for a Customer Success Manager.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of Solera's mission. Mention how your skills align with the role and provide examples of how you've helped clients achieve their goals in previous positions.
Highlight Language Skills: If you speak French or Arabic fluently, make sure to emphasise this in your application. Solera values language skills for supporting global clients, so showcasing this can set you apart from other candidates.
Showcase Problem-Solving Abilities: In your application, include examples of how you've identified and solved problems in past roles. This will demonstrate your critical thinking skills and your ability to think outside the box, which are essential for a Customer Success Manager.
How to prepare for a job interview at Solera Holdings, LLC.
✨Know the Company Inside Out
Before your interview, make sure to research Solera Holdings thoroughly. Understand their products, services, and the overall mission of transforming the vehicle lifecycle into a connected digital experience. This knowledge will help you demonstrate your genuine interest in the company and its goals.
✨Showcase Your Client Management Skills
As a Customer Success Manager, you'll need to highlight your experience in client account management. Prepare examples of how you've built strong relationships with clients, addressed their concerns, and helped them achieve their goals. Use specific metrics or success stories to illustrate your impact.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in previous roles. Think of situations where you identified client needs, provided creative solutions, and improved customer satisfaction. This will showcase your critical thinking skills and ability to think outside the box.
✨Practice Clear Communication
Since the role requires excellent communication skills across various channels, practice articulating your thoughts clearly and concisely. You might even want to conduct mock interviews to refine your ability to communicate effectively, whether it's through chat, email, or video calls.
