Customer Enablement Advisor

Are you someone who enjoys talking to people and finding a resolution? We always endeavour to make our customer journey from order to installation a smooth and efficient one, but regretfully there are times when there are bumps in the road. We need to own and resolve these bumps, plus feedback to help avoid them in the future – this is where our Enablement Team comes in.

You will need to be someone who enjoys speaking to people and does not shy away from having those “more difficult” conversations. These are tricky to have, but we will train and develop you so you view these as rewarding, providing you with a set of skills that will undoubtedly benefit you and your future career.

There is lots to learn about our customer journey, what is involved in surveying and installing our Fibre network. You will speak with lots of people from different departments, and we will train you around handling and managing a multitude of different customer queries. The team thrive on great results and, as well as a sense of satisfaction, are rewarded with commission payments, with a realistic OTE of £36,000.

Note: As we need to speak to customers outside of normal hours on occasions, this role has a slight shift pattern, with a late shift from 11am to 7.30pm one day a week, with a Saturday, which can be worked from home, on a rota basis circa once every 4 weeks, with a day off in lieu during the week.

Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.

• We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills.
• Generous employer pension; up to 8% matched contribution.
• Income protection & life assurance.
• 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
• Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice.
• Unlimited access to online training and development content via our Learning Management System.
• Long service benefits and monthly employee recognition.
• Enhanced maternity and paternity provisions.
• Flexible working environment.
• Health & Wellbeing initiatives and company funded social events.

Our approach is to work guided by our mission, vision and values: Find a way, Be committed, Do the right thing, Keep it simple.