Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Store Manager in delivering top-notch customer service and managing daily store operations.
- Company: Join Octavia, a community-focused charity making a real difference in West London.
- Benefits: Enjoy a competitive salary, flexible working, and access to over 60 self-development courses.
- Why this job: Be part of an ambitious team while gaining valuable management experience in a supportive environment.
- Qualifications: Customer service skills and retail experience are essential; charity retail background is a plus.
- Other info: Early applications are encouraged as we review candidates throughout the hiring process.
The predicted salary is between 25027 - 35038 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
A fantastic opportunity has become available for an Assistant Store Manager to join us at an exciting time when Octavia\’s retail operations matter more than ever. This is a full time permanent position working within our West London stores which is instrumental in providing a sustainable source of income to support Octavia\’s vital work in the community. We need motivated, passionate and forward-thinking people to join this team and be part of our ambitious growth plans.
Responsibilities
As Assistant Store Manager, you will be supporting the Manager in delivering the highest quality of customer service to our clients and fantastic doners within the Fulham Road store. As well as supporting in areas such as increasing sales, stock management and training, you will be stepping up as Store Manager on a weekly basis, so this is a great opportunity for those seeking a new challenge. On a day to day basis your responsibilities will include:
- Supporting the Store Manager in day to day running of the store
- Displaying donated stock in a visually appealing manner to create a high end store feel and help maximise sales
- Helping to achieve agreed sales targets
- Selecting and pricing items appropriately
- Working with the manager to recruit, train and motivate a team of volunteers
- Stepping up as Store Manager when required, attending meetings and taking on necessary management duties
- Managing the Gift Aid processes
- Ensuing accurate cashing up is completed daily, completing weekly returns and dispatch documents
- Being a key holder
Requirements
We are looking for shop assistants with excellent customer service skills and experience in the above areas. Ideally your background will be within charity retail and you will have an understanding of the challenges within this sector for example, sourcing volunteers and donations, managing stock, visual merchandising and gift aid. We will consider individuals looking for that next step in their career.
Benefits
On offer is a base salary of £25,027 per year plus fantastic benefits including up to 10% pension contributions and the opportunity to work in a supportive and collaborative team.
We also offer a fantastic additional benefits:
- Flexible-working
- Life Assurance
- Employee Wellbeing App/ Mental Health Support
- Online GP Service
- Cycle to work
- Opportunities for self-development with over 60 courses available to self-enrol
- Opportunities to volunteer in our Charity Retail Stores or on our Befriending Programme
Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. Everyone is welcome.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
#J-18808-Ljbffr
Assistant Store Manager employer: Octavia
Contact Detail:
Octavia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Familiarise yourself with Octavia's mission and values. Understanding their commitment to community support and sustainability will help you align your responses during interviews, showcasing your passion for their cause.
✨Tip Number 2
Highlight any previous experience in charity retail or similar environments. Be ready to discuss specific challenges you've faced and how you overcame them, as this will demonstrate your capability to handle the unique aspects of this role.
✨Tip Number 3
Prepare examples of how you've successfully managed teams or trained volunteers in the past. This will be crucial since the role involves motivating a team and stepping up as Store Manager when needed.
✨Tip Number 4
Showcase your customer service skills by preparing scenarios where you went above and beyond for customers. This is key for the Assistant Store Manager role, as delivering high-quality service is a top priority.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Assistant Store Manager position. Tailor your application to highlight relevant experience in customer service, stock management, and team leadership.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in charity retail or similar sectors. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet sales targets and manage teams.
Write a Strong Cover Letter: In your cover letter, express your passion for the role and the mission of Octavia. Highlight specific examples from your past experiences that align with the responsibilities mentioned in the job description, such as visual merchandising and volunteer management.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Octavia
✨Show Your Passion for Charity Retail
Make sure to express your enthusiasm for working in charity retail. Share any relevant experiences you have, whether it's volunteering or working in a similar environment, and explain why you believe in the mission of the organisation.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight specific situations where you went above and beyond to assist customers or resolve issues, as this is crucial for the Assistant Store Manager role.
✨Discuss Team Management Experience
Since you'll be supporting the Store Manager and stepping up when needed, be ready to talk about your experience in managing or training teams. Share how you've motivated others and contributed to a positive team environment.
✨Prepare for Situational Questions
Anticipate questions that may ask how you would handle specific scenarios, such as dealing with stock management challenges or visual merchandising. Think through your responses and be ready to demonstrate your problem-solving skills.
