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For Companies At a Glance
- Tasks: Engage with members, analyse data, and host meetings to boost community involvement.
- Company: Join BIMA, a vibrant community at the intersection of tech and creativity.
- Benefits: Enjoy a hybrid role with remote work options and a company pension.
- Why this job: Be the voice of our community and make a real impact in the tech and creative sectors.
- Qualifications: Strong communication skills and a passion for digital and creative industries are essential.
- Other info: Experience in community management is a plus, but not required.
The predicted salary is between 20000 - 30000 £ per year.
Job Description
Role Overview:
We are seeking a people-driven Community Coordinator to join our team and lead the engagement of our diverse membership in tech and creativity. This role is pivotal in ensuring our members are engaging in the products and services that BIMA membership offers.
As the face and voice of BIMA’s community, you’ll be responsible for reviewing engagement metrics through a CRM platform and speaking to the membership on a regular basis to encourage participation.
Requirements:
- Excellent communication and interpersonal skills—both online and in-person.
- Passionate about digital, tech, and the creative industries.
- Comfortable using CRM tools, community platforms (e.g. Slack, Linkedin)
- Experience in working in a community management role, customer service or member engagement role is desirable but not essential.
Key responsibilities:
Analyse engagement data.
Member engagement is reviewed and scored in a CRM platform. The role is responsible to ensure that members are engaging by analysing their data in our CRM and reporting back to the members and wider team. Regularly reach out to low engagers and suggest ways to get involved.
Regular check in calls/visits with members.
All members should be invited to regular check-in meetings. Larger members receive one to one sessions and smaller members are invited to group calls. The Community Coordinator will schedule and host these meetings.
Regular Slack and social comms to community channels
It is the responsibility of the Community Coordinator to encourage interaction on Slack and other social channels such as Linkedin.
Ensuring new members are onboarded.
New members are invited to regular online onboarding meetings to demonstrate how to get value from their membership.Â
Coordinate quarterly Regional Rep meetings & prepare data.
BIMA has regional representatives to look after regions outside London. Each Regional Rep should have quarterly meetings with the Community Coordinator to explore the engagement data for their region.
Circulate regular membership satisfaction surveys, analyse and respond to the feedback.
The Community Coordinator is required to have a deep understanding on what members want from BIMA. Regular membership surveys and reporting back to the BIMA team.
Salary: £25k per annum
Benefits: Hybrid role, majority remote working, Company Pension
Community Coordinator employer: BIMA (British Interactive Media Association)
Contact Detail:
BIMA (British Interactive Media Association) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Coordinator
✨Tip Number 1
Familiarise yourself with CRM tools and community platforms like Slack and LinkedIn. Being comfortable with these tools will not only help you in the role but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Engage with our community online before applying. Join discussions on our social channels, share your thoughts on industry trends, and connect with current members. This will give you insights into our community and demonstrate your enthusiasm for the role.
✨Tip Number 3
Prepare to discuss your approach to member engagement during the interview. Think about strategies you've used in the past or new ideas you could bring to enhance participation and satisfaction among our members.
✨Tip Number 4
Showcase your passion for the digital, tech, and creative industries. Whether through personal projects, previous work experience, or relevant courses, make sure to highlight how your interests align with our mission at BIMA.
We think you need these skills to ace Community Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in community management, customer service, or member engagement. Use specific examples that demonstrate your communication skills and passion for the digital and creative industries.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities of the Community Coordinator position, particularly your experience with CRM tools and community platforms.
Showcase Your Communication Skills: Since excellent communication is key for this role, consider including a brief example of a successful interaction you've had in a community or customer service setting. This could be a project you led or a challenge you overcame.
Highlight Data Analysis Experience: If you have experience analysing engagement data or using CRM platforms, make sure to include this in your application. Detail any specific tools you've used and how your analysis has positively impacted community engagement.
How to prepare for a job interview at BIMA (British Interactive Media Association)
✨Show Your Passion for Community Engagement
Make sure to express your enthusiasm for community building and engagement during the interview. Share specific examples of how you've successfully engaged with members in previous roles, whether through events, online platforms, or direct communication.
✨Familiarise Yourself with CRM Tools
Since the role involves analysing engagement data through a CRM platform, it's crucial to demonstrate your familiarity with such tools. If you have experience with any CRM systems, be ready to discuss how you've used them to enhance member engagement.
✨Prepare for Data-Driven Discussions
The Community Coordinator will need to analyse and report on engagement metrics. Be prepared to discuss how you would approach this task, including what metrics you think are important and how you would use them to improve member participation.
✨Highlight Your Communication Skills
Excellent communication is key for this role. During the interview, showcase your ability to communicate effectively both online and in-person. You might want to share examples of how you've successfully facilitated discussions or resolved conflicts within a community.
