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For Companies At a Glance
- Tasks: Manage relationships with high-profile members, ensuring personalised service and satisfaction.
- Company: Quintessentially is a leading luxury lifestyle management group known for exclusivity and excellence.
- Benefits: Enjoy hybrid working, birthday leave, and additional paid charity days.
- Why this job: Join a dynamic team focused on exceptional service and unique global experiences.
- Qualifications: Must be warm, proactive, and skilled in relationship building and IT systems.
- Other info: Puppy-friendly offices and opportunities for remote work from anywhere in the world.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
INTRODUCTION TO QUINTESSENTIALLY
Expect the best. Experience Better.
For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It’s the pinnacle of personalisation and the epitome of exclusivity.
Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients’ lives to unparalleled heights through meticulous attention to detail.
As the world’s leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services
JOB SUMMARY
Are you passionate about service excellence and going above and beyond for your clients? If you’ve got what it takes to provide a high touch tailored service to our members we have a great opportunity for you to join a truly fantastic global business.
We are looking for an Elite Lifestyle Manager to manage relationships with our high profile members (out of hours) ensuring high individual engagement, satisfaction, loyalty and retention.
The successful candidate will strengthen each relationship by deeply understanding each Member’s unique lifestyle, preferences and needs, and to ensure services offered are personalised and of the highest quality.
HOURS OF WORK
Monday – Friday, 14.00-22.00
REQUIREMENTS
- Warm, friendly, calm, confident and courteous at all times
- Able to anticipate client needs and deliver intuitive and highly personalised solutions
- Pro-active, energetic and positive attitude
- Excellent team player
- Values privacy and confidentiality
- Passionate about travel, culture, and unique global experiences
- Strong IT & CRM systems skills
- Able to prioritise work, meet deadlines, make decisions and communicate effectively under pressure
- Able to react and adapt quickly to new requirements and processes
- Strong relationship builder
BENEFITS
- Hybrid working (role dependant)
- Competitive annual leave allowance with a further increase due to long service
- Birthday Allowance – take your birthday off on us!
- Pension Scheme
- Angel Days: Additional paid leave to do charity work
- Long Service Awards – Increased employer pensions, sabbatical, private medical
- Life Assurance
- Digital nomad – The ability to work from anywhere in the world for 1 week
- Study Leave
- Puppy friendly offices
- Qmunity committee – Social events in the office
- Free tea/coffee and snacks
- Wellbeing platform membership
- Training platform membership
- Season Ticket Loans
- Cycle to work scheme
- Discounts with a variety of retail and hospitality companies
Elite Lifestyle Manager, out of hours employer: Quintessentially
Contact Detail:
Quintessentially Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Elite Lifestyle Manager, out of hours
✨Tip Number 1
Familiarise yourself with the luxury lifestyle sector. Research Quintessentially and understand their unique approach to lifestyle management. This knowledge will help you demonstrate your passion for service excellence during interviews.
✨Tip Number 2
Network with professionals in the luxury concierge industry. Attend events or join online forums where you can connect with current or former employees of Quintessentially. Building these relationships can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Showcase your ability to anticipate client needs by preparing examples from your past experiences. Think of specific situations where you went above and beyond for clients, as this will highlight your proactive and personalised service approach.
✨Tip Number 4
Demonstrate your adaptability and problem-solving skills. Prepare to discuss scenarios where you successfully managed unexpected challenges or changes in client requests, as this is crucial for a role that requires quick thinking and flexibility.
We think you need these skills to ace Elite Lifestyle Manager, out of hours
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Elite Lifestyle Manager. Tailor your application to highlight your experience in providing high-quality, personalised service and managing client relationships.
Showcase Relevant Experience: In your CV and cover letter, emphasise any previous roles where you've demonstrated exceptional customer service, relationship management, or a passion for travel and culture. Use specific examples to illustrate your skills.
Personalise Your Application: Quintessentially values individuality and personalisation. Make sure your application reflects your unique personality and approach to service. Mention why you are particularly drawn to this role and how you align with their values.
Proofread and Edit: Before submitting your application, carefully proofread your documents. Check for spelling and grammatical errors, and ensure that your writing is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Quintessentially
✨Showcase Your Service Excellence
Quintessentially is all about providing top-notch service. Be prepared to share specific examples of how you've gone above and beyond for clients in the past. Highlight your ability to anticipate needs and deliver personalised solutions.
✨Demonstrate Your Relationship-Building Skills
As an Elite Lifestyle Manager, building strong relationships is key. Discuss how you approach understanding clients' unique lifestyles and preferences. Use anecdotes that illustrate your ability to connect with high-profile individuals.
✨Stay Calm Under Pressure
The role requires handling requests and adapting quickly to new situations. Prepare to discuss times when you've successfully managed stressful situations or tight deadlines while maintaining a positive attitude.
✨Emphasise Your Passion for Travel and Culture
Since the job involves curating unique experiences, express your enthusiasm for travel and cultural exploration. Share personal stories or insights that reflect your knowledge and passion in these areas, as it will resonate well with the interviewers.
