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For Companies At a Glance
- Tasks: Manage relationships with high-profile members, ensuring personalised service and satisfaction.
- Company: Quintessentially is a leading luxury lifestyle management group, known for exceptional service and exclusivity.
- Benefits: Enjoy hybrid working, birthday leave, charity days, and wellness perks.
- Why this job: Join a dynamic team that values personalisation and offers unique global experiences.
- Qualifications: Must be warm, proactive, and skilled in relationship building and IT systems.
- Other info: Work hours are Monday to Friday, 14.00-22.00, with opportunities for remote work.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
INTRODUCTION TO QUINTESSENTIALLY
Expect the best. Experience Better.
For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It’s the pinnacle of personalisation and the epitome of exclusivity.
Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients’ lives to unparalleled heights through meticulous attention to detail.
As the world’s leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services
JOB SUMMARY
Are you passionate about service excellence and going above and beyond for your clients? If you’ve got what it takes to provide a high touch tailored service to our members we have a great opportunity for you to join a truly fantastic global business.
We are looking for an Elite Lifestyle Manager to manage relationships with our high profile members (out of hours) ensuring high individual engagement, satisfaction, loyalty and retention.
The successful candidate will strengthen each relationship by deeply understanding each Member’s unique lifestyle, preferences and needs, and to ensure services offered are personalised and of the highest quality.
HOURS OF WORK
Monday – Friday, 14.00-22.00
REQUIREMENTS
- Warm, friendly, calm, confident and courteous at all times
- Able to anticipate client needs and deliver intuitive and highly personalised solutions
- Pro-active, energetic and positive attitude
- Excellent team player
- Values privacy and confidentiality
- Passionate about travel, culture, and unique global experiences
- Strong IT & CRM systems skills
- Able to prioritise work, meet deadlines, make decisions and communicate effectively under pressure
- Able to react and adapt quickly to new requirements and processes
- Strong relationship builder
BENEFITS
- Hybrid working (role dependant)
- Competitive annual leave allowance with a further increase due to long service
- Birthday Allowance – take your birthday off on us!
- Pension Scheme
- Angel Days: Additional paid leave to do charity work
- Long Service Awards – Increased employer pensions, sabbatical, private medical
- Life Assurance
- Digital nomad – The ability to work from anywhere in the world for 1 week
- Study Leave
- Puppy friendly offices
- Qmunity committee – Social events in the office
- Free tea/coffee and snacks
- Wellbeing platform membership
- Training platform membership
- Season Ticket Loans
- Cycle to work scheme
- Discounts with a variety of retail and hospitality companies
Elite Lifestyle Manager, out of hours employer: Quintessentially
Contact Detail:
Quintessentially Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Elite Lifestyle Manager, out of hours
✨Tip Number 1
Familiarise yourself with the luxury lifestyle sector. Research Quintessentially and understand their unique approach to service excellence. This knowledge will help you tailor your conversations and demonstrate your genuine interest in their brand.
✨Tip Number 2
Network with professionals in the luxury lifestyle management field. Attend industry events or join relevant online communities to connect with individuals who can provide insights or even referrals to opportunities at Quintessentially.
✨Tip Number 3
Showcase your ability to anticipate client needs by preparing examples from your past experiences. Think of specific instances where you went above and beyond for a client, as this aligns perfectly with the role's requirements.
✨Tip Number 4
Demonstrate your adaptability and problem-solving skills during any interactions. Be ready to discuss how you've successfully navigated challenging situations in the past, as this will highlight your capability to thrive under pressure.
We think you need these skills to ace Elite Lifestyle Manager, out of hours
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Elite Lifestyle Manager. Tailor your application to highlight your experience in providing high-touch, personalised service.
Showcase Relevant Experience: In your CV and cover letter, emphasise any previous roles where you've managed client relationships or provided exceptional customer service. Use specific examples that demonstrate your ability to anticipate needs and deliver tailored solutions.
Highlight Soft Skills: Quintessentially values qualities like warmth, confidence, and the ability to build relationships. Make sure to include these traits in your application, providing examples of how you've demonstrated them in past experiences.
Personalise Your Application: Address your application to the hiring manager if possible, and express your passion for luxury lifestyle management. Mention why you are specifically interested in working for Quintessentially and how you align with their values of excellence and exclusivity.
How to prepare for a job interview at Quintessentially
✨Showcase Your Service Excellence
Quintessentially is all about providing top-notch service. Be prepared to share specific examples of how you've gone above and beyond for clients in the past. Highlight your ability to anticipate needs and deliver personalised solutions.
✨Demonstrate Your Relationship-Building Skills
As an Elite Lifestyle Manager, building strong relationships is key. Discuss how you approach understanding clients' unique lifestyles and preferences. Use anecdotes that illustrate your ability to connect with high-profile individuals.
✨Exude Calmness Under Pressure
The role requires handling requests out of hours and under tight deadlines. Prepare to discuss situations where you've successfully managed stress and maintained a calm demeanour while delivering exceptional service.
✨Emphasise Your Passion for Unique Experiences
Quintessentially values a passion for travel, culture, and unique global experiences. Share your personal interests and experiences that align with this passion, and how they can enhance your ability to serve clients effectively.
