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For Companies At a Glance
- Tasks: Join our dynamic team to manage client accounts and enhance their experience.
- Company: Be part of a leading financial service company focused on innovation and employee satisfaction.
- Benefits: Enjoy fantastic office vibes in London, with growth opportunities and a supportive culture.
- Why this job: Make a real impact while developing your skills in a fast-paced environment.
- Qualifications: Degree educated with strong communication skills and a passion for learning.
- Other info: Ideal for those who thrive under pressure and love teamwork.
The predicted salary is between 28800 - 48000 £ per year.
Job Description
One of the fastest-growing and most exciting financial service companies are looking for bright and motivated individuals to join their Client Services Team. Working as part of a dynamic and entrepreneurial team,Based in amazing offices in London, this company care passionately about two things – fantastic employee satisfaction and providing a service that our clients place real value on. As one of Europe's leading financial organisations, they are dedicated to innovation and passionate about giving opportunities to young people. This is an amazing place to be where the opportunity to grow and develop is like no other.
As an Associate Client Service Officer, you will be responsible for general day to day management while also assisting with the account opening process for clients. This is a unique opportunity to join a fast growing team and to have a genuine impact on the processes and systems put in place.
- Assisting existing high level clients with their requirements
- Involvement in various aspects of the client journey
- Responsible for providing a “best in class” service to clients
- Respond to client queries within agreed SLAs
- Build internal and external relationships to help drive client efficiency
- Actively identify opportunities for clients to support their servicing needs
- Identify system and process improvements and raise these for consideration
- Build in-depth knowledge of various businesses
Requirements:
- Degree educated
- Strong communication skills
- Must be detail oriented with a passion for continued learning
- Strong ability to work to tight deadlines
- Have the ability to adapt to new challenges and thrive outside of your comfort zone
- Must be a team player
Graduate Client Services Associate employer: Citygrad
Contact Detail:
Citygrad Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Client Services Associate
✨Tip Number 1
Familiarise yourself with the financial services industry, especially the specific products and services offered by the company. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 3
Prepare to discuss examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to meet client needs, as this aligns perfectly with the 'best in class' service they are looking for.
✨Tip Number 4
Showcase your adaptability by preparing to discuss times when you've successfully navigated challenges or changes in a team environment. Highlighting your ability to thrive outside your comfort zone will resonate well with their emphasis on innovation and growth.
We think you need these skills to ace Graduate Client Services Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Graduate Client Services Associate. Emphasise your communication skills, attention to detail, and any experience in client-facing roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the financial services industry and your eagerness to learn. Mention specific reasons why you want to work for this company and how you can contribute to their client services team.
Highlight Teamwork and Adaptability: In your application, provide examples of how you've successfully worked in teams and adapted to new challenges. This will demonstrate your ability to thrive in a dynamic environment, which is crucial for this role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for the position.
How to prepare for a job interview at Citygrad
✨Show Your Passion for Client Services
Make sure to express your enthusiasm for providing excellent client service. Share examples from your past experiences where you went above and beyond to meet a client's needs, as this will resonate well with the company's focus on delivering 'best in class' service.
✨Demonstrate Strong Communication Skills
Since strong communication is a key requirement for this role, prepare to showcase your ability to convey information clearly and effectively. You might want to practice answering common interview questions out loud to ensure you articulate your thoughts well during the interview.
✨Highlight Your Detail-Oriented Nature
Given the importance of being detail-oriented in this position, be ready to discuss specific instances where your attention to detail made a difference. This could involve projects or tasks where accuracy was crucial, showing that you can handle the responsibilities of the role.
✨Prepare for Adaptability Questions
The company values individuals who can thrive outside their comfort zone. Think of examples where you've successfully adapted to new challenges or changes in your environment. This will demonstrate your flexibility and readiness to take on the dynamic nature of the role.
